Trustworthy I just bought the rental cars CDW insurance for the second time. On the fist time, we had a small windscreen damage, just enough for the rental agency to change the whole windscreen. Afte... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been with Riverside Insurance Company for years. But, my first claim was in Italy recently. After a detailed, thorough process, uploading about 8 documents, they paid out immediately. Thank y... Se mer
We are buying our annual car hire insurance for many years and always got an excellent service. Be it with a claim or questions asked.As an example single rental excess insurance with Iceland extensi... Se mer
This is a very unique product on the market. I regularly rent cars for personal trips and was looking to get an insurance that works for the entire year for all my rentals. The conditions looked goo... Se mer
Företagsinformation
Skrivet av företaget
Riverside Insurance Agency Malta Limited Is the independent European Union arm of Riverside Underwriting Limited owned brand Questor Insurance an award winning independent provider of vehicle hire excess distributed in more than 20 countries, delighting our customers with unexpectedly personal customer service, claim handling and web development from the UK and Malta.
Kontaktuppgifter
4,6
Utmärkt
367 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
great and useful
1 februari 2025
Great Service
Great Service, very easy process. Today I already told my friends about Riverside. Keep it up 👍
28 januari 2025
Extremely easy to renew
Extremely easy to renew
Informed me that renewal was due and clicked on a link and done there and then
20 januari 2025
Great and quick response
Great and quick response, excellent coverage and quick reimboursement of expenses due to wheel replacement. Thanks!!
28 juli 2024
Excellent service
Excellent service! It's nice to know that there's company you can trust and who just do what you'd expect from them.
Easy uploading of documents online, and quick payout!
24 januari 2025
Great customer service and quick claim…
Great customer service and quick claim resolution. Definitely recommended.
23 januari 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Bad service
Bad service. I have a file with Europcar Mexico of 140 USD pending for a month and a half. The messages received are robotized written in French by a translator and impossible to understand. The file is not progressing. I do not recommend this car rental insurance to the French.
23 januari 2025
Svar från Riverside Insurance Agency Malta Limited
Hi Olivier,
Thank you for taking the time to review our services.
We note your feedback regarding the translation and we will take this on board.
We note your claim is ongoing as not all information has been provided to our claim handlers. Our claims handlers are currently awaiting the following:
- Confirmation of your excess liability.
- An invoice from the rental company confirming the amount charged for damage and admin charges.
Our claim handlers outlined the documents outstanding and suggested that you contact the rental company. Unfortunately, you did not respond to their request and were chased twice.
The claim is not progressing as you are not cooperating with our claims handlers. We suggest contacting the rental company to obtain the outstanding information/documents required.
Should you wish to discuss this further, you may contact me at crt@riversidemalta.com.mt.
Kind regards,
Customer Resolutions Team
Is this even a legitimate insurance company?
Riverside Insurance Agency Malta is a mysterious entity. Are they even a real insurance company? They’re listed as providing "full protection" in their "Platinum Excess Waiver", but their policies are full of loopholes and hidden conditions. If you’re renting through Carjet, avoid their insurance—it’s a scam designed to deny your claims when you need it most. I also wasted a full month chasing after this claim while having to file everything by myself. Stay away from this fraudulent business and use the insurance product directly from the rental company—you will have a much better experience and peace of mind for sure!
21 januari 2025
Omdöme utan inbjudan
Svar från Riverside Insurance Agency Malta Limited
Hi Dan,
Thank you for taking the time to review our services.
We're sorry that you feel a one star review is warranted. We are a legitimate insurance company and we note your dissatisfaction is in regards to a declined claim.
Our insurance product is designed to reimburse the policyholder in the event of certain covered incidents. We do have exclusions and just because a claim has been declined does not mean that we are a fraudulent business.
A formal complaint has been raised for you, and we have provided our final response letter to you.
Kind regards,
Customer Resolutions Team
Svar från Riverside Insurance Agency Malta Limited
Hi Matthias,
Thank you for taking the time to review our services.
We're sorry you're unhappy with the service provided. However, upon looking at your account, you have not reached out to our customer service team.
You can contact our team on the following details:
Email - assistance@riversidemalta.com.mt
Telephone - +35680062048
Kind regards,
Customer Resolutions Team
Un trabajo exelente y devolución…
Un trabajo exelente y devolución rápida. Muchas gracias.
30 december 2024
good experience so far as new customer
10 januari 2025
I have used this company several times…
I have used this company several times in the past. Site is simple to use. Never had to claim so I cannot comment on that.
6 januari 2025
Very helpful staff
7 januari 2025
Really good experience
Really good experience, I am starting my 3rd year with you. I unfortunately had one car damaged once and you paid me in less than 10 days. Also, the few times I contacted you to ask a question, I received an answer the next day. Super satisfied so far!
8 januari 2025
web site very easy to use
2 januari 2025
Great company
18 december 2024
quick and easy to complete
23 december 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.