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Receiving my order was a bit of a nightmare. I had about 5 things missing. And they would send me the replacements but sometimes forgetting twice some items.
So it took forever to get the garden assembled and finally working.
Customer service did send me what ever I needed.
I was extremely confused on how to grow the seeds, work the garden and clean it. I think those instructions could be WAY better and more user friendly.

From poorly written assembly instructions to multiple accessory orders being screwed up, I should have returned this system after it arrived. Despite these hiccups, I got it put together, was enjoying using it and even considered ordering a second system. However, now, at just over three months old, the cabinet that houses the water reservoir not only molded on the inside but also rusted at soldered joints.

Rise suggested a number of reasons why I might be getting mold - attributing it to my environment which falls well within their operating range - but never addressed the rust or the fact that their paint job did not provide coverage at joints.

Excess moisture caused by their heating system and a poorly ventilated cabinet (it is 8" away from my wall in the back and there are no walls to the right, left or front of the cabinet) led to the mold and rust at the joints. Because the paint wasn't complete near the bottom, what was there chipped away and caused more rusting.

All communication has been via email, they insist, without a single phone call, that the fault with this system is mine.

This is a manufacturing defect and they refuse not only to address it but also remedy it.

I ordered the rise garden extension. When it arrived it did not fit my garden as it said it would in the description. I have an email to rise garden and have received a standard form letter response but have not been helped in resolving the issue.

It is a fantastic product. It has worked perfectly and is such a fun thing to do with my son. He absolutely loves picking what we grow and harvesting the garden. It makes me so proud!

I would give this product ZERO stars if that was an option. I have had nothing but problems since I got my three tier garden. At first I was patient and understanding when the power supply failed, by the third one the problem was resolved. Then the water pump had to be replaced. Up to now, it seemed manageable, even if getting support from the company is more difficult than getting a bill passed through Congress. However, now the most recent problem has lead me to write this negative review. It appears that this product is not ready to be in the market place, for the cost it should operate as intended and marketed. Yet today, by chance I happen to catch the top third level unit of the garden leaking from below, right into the second tier lights. WTH?! It was all I could do to eliminate the power from the two top units and reach out for support. Of course, I stupidly forgot that this company does not answer customer calls. We must email customer support and pray and hope we get a response. While my garden is still under warranty, it is not, I repeat it is NOT worth the money I spent on it. I am equally sorry I purchased so many supplies for a useless unit. If you are reading this as a potential customer, do your due diligence. If you happen to be from Rise please respond to customer calls, otherwise it's a sham to have a phone number that is not answered.

I have had nothing but problems with my garden and at this point I cannot recommend Rise Garden. I want to love it but with 5 months of ownership my top tier light in my 3 tier family garden doesn't work and my control board doesn't either. It is extremely difficult to work with customer service, going back and forth repeating the same steps over and over again. I feel that I am getting the run around with what should be covered under warranty, I hope that I am not and I hope that I can rewrite this review soon with a better rating.

This is a reply to RG after receiving my shipment.
I still feel that the customer service department could use some work. There was miscommunication and I understand that happens. I am still waiting on my control board and my plants are not doing well which is disappointing. I am happy that I was able to actually talk to someone on the phone to get things straightened out. I do understand RG is a small company but I believe they can do better. My parts were covered un warranty which I am happy about. I hope it will not be a reoccurring issue since I have seen many people with these same issues. I do love my garden and I am excited to get it up and running again. I have to say that Tristin from customer service was the most helpful and the easiest to deal with. I have dealt with him in the past and also had a good experience. I will change my rating from a 1 to a 3.

Purchasing is so easy. I disagree with my last communication with the At department regarding the number of times my unit goes off line…. I just need to check it daily to ensure it stays connected

Fresh salad yer round

I have had my Rise garden for a year and a half. I love growing my own greens and veggies for my family. Pleased with everything, the seeds, the system, the nutrients, and the customer service. Highly recommends.

My issue is weeks old and still not resolved. I really just need the damn antenna and I’ll buy the 12 missing screws from a hardware store. Why is this such an issue for a simple missing part?

Easy to order and fast shipping!

Amazing concept, but parts are not built to last. Customer service takes a long time. Most issues take a week-two to resolve due to the email back and forth waiting game. By the time you get new parts the plants are dead. My garden is three years old and just about every part of the garden has failed at some point in my almost three years of ownership. The first 2 failures happened within the first year of ownership. I take pristine care of my garden, deep cleaning the unit every five months. Two pump failures, a circuit board failure, a light failure, a power block failure, warped covers and a hole in a tray. Plus with the recent $30 shipping rate applied to all the replacement parts and pods, it’s disheartening. I wish it was reliable. I wish more support existed for veteran growers. I stick with it because I do love my indoor garden.

Ease of finding what I wanted on the website and navigating the purchase. Quick shipping.

Great product. Enjoy fresh herbs and salad day by day!

Customer service is non-existent. I've tried multiple times to ask a question about the pH reader you have in your videos and never even gotten through for an answer. I've tried using your QR code on the bottles of supplement and they don't work, at all, neither bottle. You have a good product, do a good job of selling it, and a really poor job of giving information to your customers.

The variety of seeds is wonderful. Unfortunately, had several that never produced. Reaching out with questions regarding my plants, I did receive prompt and thorough answers which is always a plus. Additional fruit seed options would be fantastic.

Why did Rise decide to use a 2g modem? I do not have any devices that use 2g and this caused hours of issues in a connected house.

I really wish I knew about this and all of this issues it would create before I purchased. Wrong choice!

Ordering product is straightforward and easy on the website. Customer service is always quick to respond and helpful. The garden works phenomenally well and has already given me plenty of fresh herbs, fruits, and lettuce.

I suppose my only criticism would be that product from the same order often ships seperately and arrives seperately, but I do understand why that's sometimes necessary. There are also fairly frequent out of stocks on the website.

But in general, I am very happy being a Rise customer. My garden brings me a lot of joy.

Have not received my replacement yet. Almost 1 month since I ordered this.

I ordered seeds and they were delivered to my door in less than a week. I always receive my orders in a timely fashion. Thank you Rise!