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The Rise team has been great in communication helping me solve issues with my Family Garden. We couldn't resolve the issue - so they sent me a part that would help me with my garden for free! I appreciate their customer service.

I still remember buying the garden in a pop up shop in River North and I love the machine! Any issues with the machine and the support team is there for me. What really sets this apart from other machines is how clean it looks. I recommend this to everyone!

Prompt customer service. Well made design for the gardens. Just about to plant everything up. Excited to see how it will be for a school setting.

So far - wow! I've received my gardens. They came quickly and packed wonderfully. They were easy to build and super easy to use. The app makes the upkeep a breeze. My little plants are starting to grow. The water sensor did fail within a couple of week of starting the garden. The team at Rise were extremely responsive in helping me troubleshoot. And wound up replacing the sensor (under warranty) without any trouble. I'm so impressed

I’ve only had my garden for four months but so far it’s been an absolute blast so much fun customer service has been prompt to answering questions. I absolutely love it.

Customer service was able to determine my water sensor was bad and is shipping another.

Love the garden. Support has been top notch. Had an issue with my board and a got a replacement shipment going within an hour, awesome! Would be full 5 star but have some trouble with it dropping wifi, and the app can be a bit janky.
Overall very happy with this purchase and recommend to everyone.
DM me and I'd be happy to expand.

Customer Service was reachable within minutes and very helpful. I didn't give 5 stars because I'm a bit disappointed that I have to buy new firmware equipment in order to pair my app with my garden since it is outdated at 5 years old. This is my first hydroponics system, so I don't know how much they usually cost but the system wasn't inexpensive to start with for me. Overall, I do like my garden though.

I absolutely love my Rise Garden! I have the 3-tier family model, and it's been a fantastic addition to our home. The customer support from Rise Gardens is truly exceptional. Every time I've reached out, they have been incredibly responsive and resolved my issues promptly.

Most recently, I contacted them about a part I needed, and even though my system is *four years* outside of warranty, they sent me the parts for free! That level of care and commitment to their customers is rare these days, and it speaks volumes about the company.

If you're considering a Rise Garden, I can't recommend them enough—not only for their amazing product but also for their top-notch support.

Excellent and fast customer service from this company! Willing to help and very polite and friendly too.

We just purchased our Rise garden and found the instructions to assemble very clear. It did take my husband a couple hours but everything very well constructed. We did have one minor issue with magnetic latch on cabinet and support service was very responsive and sent a new part immediately.

I purchased a Rise Garden earlier this year, and have had nothing but problems with it. Among these:

1) The setup is difficult. The smartest builder I know couldn't put the Garden together in less than three hours.
2) The plant food and materials are EXPENSIVE.I spent over $2,500 on a three level Garden, supplies and seeds, only to produce some tomatoes, lettuce and one tiny cauliflower/turnip four months later. The other veggies would not grow because I was told there wasn't enough space for them. Which brings me to the next point....
3) The company states that you can grow 16 plants on each level, expandable up to a 108 plants total. This is an outright lie. If all you grow is oregano or lettuce, you might get 16 plants on all three levels. But if you want to grow veggies or fruit, you might as well cut that number down to eight or fewer plants per row, AND JUST 2-3 OF THE DOUBLE SHADE PLANTS ON THE BOTTOM ROW. NO MORE. They do not fit. So that's MOST veggies! The company says to leave a space between bigger plants, but they really need several spaces at least.
4) My plants have been growing tall and fast, but not producing any fruit after 4 months (only the tomato plant and cauliflower/turnips). I have to cut them back every 3 days and give them a gallon of water every other day (so I don't fail to prune, though they said only prune monthly) because the grow fast and into the lights. I was told I was giving them too much food, and then not enough. The App is NOT accurate BTW, it says to harvest when plants are not ready, and does not change the food requirement based on water added.
5) It takes forever to get your concerns resolved. I am a medical writer and the last thing I want to do after writing all day is write an email or chat! What happened to good old fashioned phone service?
6) I have done everything right, invested a lot of time into this Garden, and followed all of the customer service recommendations only to have marginal yields on most of the plants, if at all (except tomatoes which are growing and overpowering every other plant, despite pruning).
It has been one very expensive experiment that has failed. Oh and...
7) THERE IS NO INSTRUCTION MANUAL ON HOW TO GROW PLANTS. You have to find the info in the Q and A section on the website, print it out, then ask questions.
Still, this is a great concept, but Rise Gardens, you need to do much better. This Garden is too much money for what you get in the end and does not yield the advertised results.

I had a question about purchasing the extension for my daughter's Rise Garden. I went thru Rise's chat box and the staff worked hard to find an answer - which they did - and now I feel confident I am ordering the correct item - thanks!!

Service rapide. J'avais un problème avec la pompe et on m'a répondu rapidement même pendant un week end. Excellent service!

Great customer service. My water pump was failing. I contacted the customer support team and they sent me information on all the things I could do to resolve the issue. When none of them appeared to work, the support team placed an order for me. A new pump is on the way at no cost since my garden is under warranty. I couldn’t ask for better support. We’re enjoying our first harvest and enjoying the experience.

I’ve had a Rise Garden 2 since May this year and it has been an amazing addition to my gardening. I recently experienced a pump malfunction and web troubleshooting steps were not able to solve the problem. After contacting customer service and explaining steps taken, they immediately sent out a replacement pump for me. Thanks for the prompt attention to help me save my plants!

My Rise Garden 2’s power supply overheated and melted. Had I not smelt a burning smell and unplugged the unit, it easily could have started a house fire.

Customer service has not been great, they are reluctant to give my money back for the Rise equipment I have purchased.

I don’t feel that the unit is safe to have in my home after this experience.

I gave four stars because there was a few points of miscommunication regarding the discounts on current rise Garden 3rd generation versus second generation (their website vs Amazon), however they were able to be very straightforward about it. Also, I decided to return a second generation two-tier unit and purchase a three-tier unit. It was unfortunate that I could not just purchase the additional extension to my two-tier for the difference in price to expand my two tier unit to a three-tier. However they made the return and new purchase very seamless and I ended up saving money in the end. I would have given five stars if customer service was flexible enough to just allow me to purchase the extension for the same price difference to make a three-tier unit. Since I had to go through the whole return and repurchase it was extra work on my side but they were very supportive and responsive throughout the process. I recommend for them to have better price consistency between their website and Amazon moving forward. Also they should not hide older generation models on their website if they are still selling it. I needed to go through customer service to find the original link. Still happy overall and I would still purchase from them again moving forward.

In my personal opinion the design and build of the second generation looks more contemporary and pleasing than the newer third generation unit. The third generation looks more like an Ikea shelf that is hacked. Very happy that I snatched the second generation while they're still selling it because from my understanding there is very little technical differences in the performance. I'm suspicious that the third generation is potentially due to more cost savings in manufacturing and there were sacrifices in the design. It would have been helpful for them to lay out the differences between the two Generations on their website instead of me having to email customer service and ask for the differences in components and dimensions.

I was away on vacation for 12 days. I had someone add water and some nutrients while I was away. When I returned I had 2 dead plants and 2 basil plants with brown spots.

I contacted Rise Garden and sent pictures. They immediately identified the problem as a potassium deficiency and told me how to fix it.

Great service.

I have had my garden for almost 2 years. And I love it. The garden it’s self is efficient, quiet and looks good (I got the white shelves)
The customer service has been amazing, every single time I have had questions, they have been quick, polite and to the point with responses and have solved the issue quickly.
Love the garden, love the service, can’t wait for another 2 years of yummy fresh veggies/fruits