I ordered a rise 2 extension September 2025. I've contacted support 4 times. At first Rise said my extension would not be ready until January. Contacted them in March, June and October 2026. I was... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I paid for an annual Rise Gardens membership, but the company has completely failed to fulfill its end of the agreement. They recently cancelled my membership unilaterally because they claimed the... Se mer
Rise Garden's does not deliver any product. Everything is always on backorder and their membership is an absolute joke. I have outstanding membership box from April and July, and it is now October... Se mer
I stumbled upon this website while searching for unique garden decor, and I was pleasantly surprised. The selection was limited, but what they had was high-quality and exactly what I needed. The check... Se mer
Företagsinformation
Skrivet av företaget
Home indoor smart garden systems for growing your own food.
Kontaktuppgifter
1,7
Mycket dålig
300 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Was fun while it lasted...
I had my rise Garden for a little over a year and it was working great for me. However like another reviewer my power supply burned out. It seemed like a electrical issue andl hazard as the connector completely melted and got very hot. The company claimed I had a power surge but nothing in my house was damaged (other than the garden) and there were no storms in my area. After some arguing they agreed to replace the power supply. That was March and it is now the end of June and I have no power supply. The company claims they're having supply chain issues. So now I have a $1,300 three-tier Garden sitting in my kitchen doing absolutely nothing. Very frustrating and disappointing. No updates for a month now. No end in site and no recourse.
29 juni 2025
Omdöme utan inbjudan
Svar från risegardens.com
Hello Ty,
I am so sorry for this incredibly frustrating experience. Having garden sitting idle for months is unacceptable, and we sincerely apologize for both the initial power supply failure and the long delay in getting you the necessary replacement parts.
We completely understand your frustration. The reason for this extended wait is a significant supply chain issue with the control boards. While the replacement power supply was shipped, the control boards are still being manufactured. We've been informed by our production team that they are missing essential components—antennas and screws—to complete the final assembly.
We know that having the power supply doesn't solve your core problem, and we're doing everything we can to get these parts and ship your control board out as soon as possible. Thank you for your patience during this difficult situation.
Rise Gardens
LOVE my garden
LOVE my garden. It has been a steady source of tender greens, herbs, and joy for several years. In spring I especially enjoy getting seedlings started in trays of 12, to move outside to my raised beds when they're ready. When the power block failed, I was thrilled with how quickly I heard back from customer service (a real person!), and they assisted in getting a replacement very quickly. Rise Gardens continues to do things right.
24 juni 2025
Omdöme utan inbjudan
Svar från risegardens.com
Hello Melanie,
We're so happy to hear that your garden has been a source of fresh greens and joy for several years. That's exactly what we hope for every one of our customers.
We love that you've incorporated starting your seedlings with us and then moving them to your raised beds. It’s awesome to see how you've made your Rise Garden a part of your larger gardening routine.
And thank you for the shout-out to our customer service team! We’re so glad we could get a replacement power block to you quickly and get you back to growing.
Happy gardening!
Amazing customer service
The Rise customer service team has been amazing to work with. When my order arrived damaged, they were super accommodating and immediately made arrangements to replace the damaged parts. Really happy with the service.
17 juni 2025
Omdöme utan inbjudan
Svar från risegardens.com
Hello Michael,
It's truly great to hear that our customer service team was so amazing to work with! We understand how frustrating it can be to receive a damaged order, so we're really glad we could be super accommodating and immediately arrange for those replacement parts. Thanks for letting us know you're happy with the service – we appreciate it!
Rise Gardens Team
Excellent customer support …
I had an issue with the control panel of my garden. They didn't hesitate to send a replacement. I highly recommend this garden and company.
17 juni 2025
Omdöme utan inbjudan
Svar från risegardens.com
Hello Lana,
We're really glad we could get that control panel issue sorted out for you so quickly with a replacement. We look forward to helping you with any other questions you may have in your growing journey! Happy growing!
Rise Gardens Team
Rapid response and problem solved
12 juni 2025
Omdöme utan inbjudan
Svar från risegardens.com
Hello Sofie,
That's awesome to hear! So glad we could jump on it quickly and get things sorted for you.
Rise Gardens Team
We loved watching our herbs
We loved watching our herbs, lettuce, tomatoes and peppers grow. We harvested so much from them and even extended their lives by transplanting into our outdoor gardens so that we could start more plants in the rise garden. The plants were easy to grow. The rise garden takes care of everything on its own with weekly water and nutrients added. So fun!
3 mars 2025
Svar från risegardens.com
Hello Lynn,
So awesome you've gotten so much from your Rise Garden! Love that you harvested tons of herbs, lettuce, tomatoes, and peppers, and even kept them going outdoors. It's great how easy it is with the garden handling water and nutrients. Super fun!
Rise Gardens Team
Support is top notch!
28 maj 2025
Omdöme utan inbjudan
Svar från risegardens.com
Hello Mykola,
This is awesome to hear! So glad to hear our support team hit the mark for you. We're always here to help!
Rise Gardens Team
I love it!
Just got my rise garden a few weeks ago. It was really easy to set up and I absolutely love it! It works great and the Rise staff have responded quickly to all my questions. Very happy!
26 maj 2025
Omdöme utan inbjudan
Svar från risegardens.com
Hello Lisa,
That's fantastic to hear! We're so glad you're loving your new Rise Garden and that the setup was easy for you. It's also great to know that our team has been quick to answer all your questions. Happy growing!
Rise Gardens Team
Thank you for all you do for me!
31 januari 2025
Svar från risegardens.com
Hello Ken,
Thanks for the shout-out! We appreciate you taking the time to leave a review. Our Team is always ready to help!
Rise Gardens Team
I love my personal Rise garden
I love my personal Rise garden! Customer service has been amazing, and all of the products have been quality and have produced as advertised. I had a small issue with a missing item in my shipment and it was handled promptly and I’ll have my missing items shortly. Highly recommended.
29 april 2025
Omdöme utan inbjudan
Svar från risegardens.com
Hello Sybil,
This is wonderful to hear! We're so thrilled you're loving your personal Rise Garden and that it's producing as advertised. It's fantastic that our customer service team could promptly resolve the small issue with your shipment. We truly appreciate your high recommendation.
Rise Gardens Team
Great Service
I received a personal rise garden as a gift after my friend passed away. Everything was new in the box, but no receipt. The garden is so much fun and I enjoy it so much. Then the pump stopped working, so I ordered a new one. When I plugged it in the water light would still blink, so I contacted Rise Gardens to see what to do. They determined that I needed a new unit, but I didn't have proof of purchase. They sent me a new one regardless. I'm so happy. I love my water garden!
10 april 2025
Omdöme utan inbjudan
Svar från risegardens.com
Hello Cynthia,
Thank you for your wonderful review. We are so touched by the story of your garden and are incredibly happy it brings you so much enjoyment.
We're glad our support team could help get everything working perfectly for you.
Happy to hear you love your water garden!
Best,
Nutrient bags opened during shipment of…
Nutrient bags opened during shipment of the initial order and the replacement.
1 januari 2025
Svar från risegardens.com
Hi Elas,
Thanks for reaching out and letting us know about the trouble with your nutrient bags arriving open again. That's absolutely not the quality we aim for.
We've flagged this serious issue with our Fulfillment Team.
We are looking into your case now and will contact you shortly to resolve this for you.
Thanks for your patience and for bringing this to our attention.
Best,
Help from Rise Garden Support Team
I have a family garden that has been working beautifully for over five years. After a routine cleaning, the lights indicating water level, automatic dimming and wifi status light didn't work. The Rise Support Team was in contact with me very quickly and stayed with me until the problem, a shorted-out control panel, had been addressed. They even ordered the part I needed for me. Thanks Mayra
31 mars 2025
Omdöme utan inbjudan
Svar från risegardens.com
Hello Mary,
That's fantastic to hear! We're so glad your family garden is thriving and that our Support Team was able to quickly help you get those lights and the control panel sorted out. We'll be sure to pass on your thanks to her! Happy gardening!
Ordering info was lacking so we…
Ordering info was lacking so we actually ordered the wrong second level, parts arrived on the correct level put together incorrectly.
1 januari 2025
Svar från risegardens.com
Dear Connie,
We sincerely apologize for the confusion you experienced with our products. We're sorry that wasn't a clear experience.
We're working to improve our product descriptions to prevent this in the future and make shopping easier.
Sincerely,
Svar från risegardens.com
Hello Ben,
Glad to hear it's super easy to use and that your wife is happy with all the veggies! We love hearing that.
Cheers!
There's so much thought put into this…
There's so much thought put into this product. As a product manager at Google, I really appreciate the attention to detail and modular architecture and ease of use.
And the best part is that this company readily stands behind the product. A water sensor on my into fell into water and died and they immediately sent me a new sensor for free. A rarity these days to experience real support
21 mars 2025
Omdöme utan inbjudan
Svar från risegardens.com
Hello Doug,
Thank you for this awesome review, especially from a Google PM! We are happy to hear how much you appreciate the product design details and modularity.
Really glad we could sort out that sensor issue quickly and show you that we stand behind our stuff.
Super speedy and kind customer service
Super impressed with the speed of their customer service. Even if their initial response is "we are working on it and we'll get back to you"....I get an email SO quickly, rather than being ignored for days until a response comes over - and then even if they have to work on an answer it happens QUICK. I absolutely appreciate their service!
6 mars 2025
Omdöme utan inbjudan
Svar från risegardens.com
Hello Amy,
Wow, thanks a ton for this awesome review!
We get it – waiting around sucks. That's why we really try to respond ASAP, even if it's just to say "we're on it!"
Seriously appreciate you noticing and calling that out. Thanks again for the shout-out
Just mid
Customer service is mid. The app isn't great and doesn't get updated often. I've already gone through one motor in less than 6mo and it took a couple weeks for them to even send the part, so all my plants died. Cleaning the system itself is also not very easy. There should be tech for a portable vaccum accessory or way to adequately clean it. If this wasn't the nicest looking one on the market, I'm sure their customer base would shrink.
1 december 2024
Svar från risegardens.com
Hello Adrian,
Thank you for sharing your detailed feedback. We regret that you've encountered issues with our customer service, app, and product availability. We are actively reviewing our processes to improve response times, app functionality, and product availability. We appreciate your honesty and will use your feedback to enhance our products and services.
I really like Rise Garden
I really like Rise Garden! I have three small ones, and grow lettuce, Pak Choi and Kale. Perfect for daily salads. I rotate them so that they grow for 6 weeks. I do a complete harvest on 8 of them and replant 8 new lettuce pods every week in the nurseries, when I add the water and nutrients. Now my grandchildren loved planting seeds every week and love watching them quickly grow, then they actually eat a salad, then!
1 december 2024
Svar från risegardens.com
Hello Sandra,
It sounds like your Rise Garden is absolutely thriving! "Endless salads" is the perfect way to describe a bountiful harvest like that. We are thrilled to hear you and your family are enjoying so much fresh produce. Thanks for sharing your amazing experience!
I just got mine this month and so far…
I just got mine this month and so far I’m loving it! It was very easy to set up - I did it with my 5 year old as a great learning/experiment. I have him prepare the nurseries, do the feedings, and the water. He’s loving it and learning. Most of my pods germinated and some plants are already looking beautiful. I have been recommending it to friends and family.
The customer service is great too - it just takes a bit to get used to texting and emailing instead of a phone. I would also recommend not buying too many pods at once until you make sure the ones you got germinate well.
1 februari 2025
Omdöme utan inbjudan
Svar från risegardens.com
Hello Kathia,
We're thrilled to hear you and your 5-year-old are enjoying your Rise Garden! It's wonderful that you're creating those learning moments together, teaching them about growing, feeding, and watering plants. We hope you continue to make many more wonderful memories!
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