I totally satisfied with support! I have issue that was figured out n couple of minutes. So polite, so supportive, deep gratitude! My support was provided by Kevin, thanks a lot!
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I emailed with regard to some questions I had about the policy I was considering. The response time was super fast and Kevin was very helpful answering everything I needed to know
Företaget har svarat
This is a review for the purchase of the travel insurance only. I wanted an annual plan with an option for extreme adventure as I am hoping to summit Mt Kilimanjaro in August. I am an expat who travel... Se mer
Företaget har svarat
Quick & Efficient ..... I've been looking to protect my trip for a week and within few hours Rise&Shield solved all my issue and secured my international travel. I highly recommend it ! Thank you.
Företaget har svarat
Företagsinformation
Skrivet av företaget
We’re Rise & Shield, the adventure-obsessed travel-insurance specialists who believe incredible journeys should never be cut short by unexpected mishaps. After all, memories should never be medical bills, ever. From alpine switchbacks to equatorial surf breaks, our flexible policies cover more than 150 adrenaline-charged activities, like trekking to 6,500 m, off-piste skiing, scuba diving, mountain biking and plenty in between. No matter where you set off from, or where your compass lands next, our “anywhere-to-anywhere” cover keeps you protected across the globe, even if you’re already on the road when inspiration strikes. Choose a single-trip plan for a once-in-a-lifetime expedition or lock in an annual multi-trip policy to roam freely all year; every option comes with 24/7 medical-emergency assistance, swift helicopter evacuation, and a claims process designed for travellers, not paperwork. We’re authorised and regulated in the UK by the Financial Conduct Authority (FRN453654), underwritten by Optimum Global Insurance and reinsured by Lloyd’s of London, so your safety net is as solid as the routes you tackle. Wherever adventure calls, we’ve got your back, so you can travel the world bravely and come home with only the best stories.
Kontaktuppgifter
Optimum Global Limited (Rise & Shield), 4th Floor, 21 Perrymount Road, Haywards Heath, West Sussex, RH16 3TP, Storbritannien
- +44 (0) 1444 473 405
- info@riseandshield.com
- riseandshield.com
4,8
Utmärkt
78 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Making a trip to Peru
Making a trip to Peru and making multi-day hikes at high altitudes. Finding and securing the proper insurance for both of us was clear and easy to do. Hopefully we do not need it, but if we do, I am sure that process will be just as streamlined.
13 oktober 2025
Omdöme utan inbjudan
Svar från Rise & Shield
thank you GM. Glad you found the information clear.
No hassle
No hassle, no fuss. Quick and easy to arrange for the whole family and most importantly peace of mind before heading out on our adventure.
2 augusti 2025
Svar från Rise & Shield
thanks Sean, peace of mind to know you are covered! Great to hear.
Fantastic Service
Gave myself & family exactly what I needed for our most recent holiday. Will definitely use you again. Thank you for the exceptionally efficient, fantastic service.
28 juni 2025
Svar från Rise & Shield
Thank you Paul. Glad you found the service so good, will pass that on to the team.
This is my second policy
This is my second policy, I didn’t claim the first time but I had to cancel my trip this time because I broke my leg and they just repaid me for my trip. 🙂
23 augusti 2025
Svar från Rise & Shield
Thank you Kaveh, so sorry your trip was cancelled but happy you were able to get compensation.
I had to make a claim for a flight…
I had to make a claim for a flight delay, and actually spoke to a human which was nice, and they told me what they needed and paid my claim.
will use these guys next time.
14 augusti 2025
Svar från Rise & Shield
Spoke to a human :) yes we have actual people our members can speak to about their policies, thank you Kevin.
Svar från Rise & Shield
Thank you Devin
Strange sanction policies
You can't buy the insurance from them if you are a citizen of Ukraine, even if you are a resident of another EU country. When I asked the customer service about it, they said that Ukraine is a "sanctioned country". The customer service representative was very attentive and polite though and suggested other companies I can buy from.
10 augusti 2025
Omdöme utan inbjudan
Svar från Rise & Shield
Hi Daria,
Thanks for your feedback. We appreciate you taking the time to share where we can improve.
To clarify some of your points, though, we unfortunately can't currently cover residents of Ukraine. We hope this will change soon.
We can, however, provide cover for Ukrainian citizens who are not residents of Ukraine. This is not due to Ukraine being sanctioned, and our apologies if we used this word, but due to complications around repatriation into Ukraine, should a member require this.
We're glad to hear our customer service team were attentive and polite, though.
We wish you all the best with your travels.
R&S team.
Svar från Rise & Shield
thank you Janet
Svar från Rise & Shield
Thank you Christa.
Carol in customer service was a great…
Carol in customer service was a great help! Thank you
12 augusti 2025
Svar från Rise & Shield
Thank you Chayil, that is great to hear and will pass your review to Carol
Svar från Rise & Shield
Thank you for taking the time to leave a review Amy.
Affordable
Straightforward buying process and much cheaper than other options out there!
28 juli 2025
Svar från Rise & Shield
Thank you Alison.
Would use Rise & Shield again
While I didn't have to make a claim, I found it really easy to purchase my policy. I like that they covered adventure activities as other insurers I looked at didn't. Would use Rise & Shield again.
21 juli 2025
Svar från Rise & Shield
Thank you Megan,
This company was recommended by my…
This company was recommended by my travel agent for adventure cover. Luckily I didn’t need to use it. I did have some questions before my trip and they were very responsive.
16 juli 2025
Svar från Rise & Shield
Thank you for the review, and we try to provide members with detailed replies to any specific questions.
Great policy and effortless to obtain
Great policy and effortless to obtain! Very affordable cover. Will use them again!
2 juli 2025
Svar från Rise & Shield
Thank you for taking the time to leave a review Carla.
Svar från Rise & Shield
Thank you Catherine, glad you found the website easy to use.
Fast customer service and good product
Straightforward and easy to understand insurance product, with lots of adventure activities covered. Their customer service was fast and the answers to my questions were detailed and clear. I've not made a claim so can't comment on that.
12 juli 2025
Svar från Rise & Shield
Thank you the positive feedback Mark.
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