I was really impressed with RidgeMonkey's after-sales service. They responded quickly to my enquiry, were friendly and professional throughout, and made the whole process straightforward. It's refre... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Artikel an sich sind Top - ABER…. Service in Garantiefällen ist meines Erachtens völlig unzureichend. Mein Futterboot liegt seit fast 1 Monat in den Niederlanden beim Dienstleister für Reparaturen... Se mer
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Absolutely fantastic, I unfortunately lost a couple of silicone grommets on my grilla cook station. Contacted Ridge monkey and asked where I could buy some, and they sent out replacement ones free o... Se mer
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I bought a camping stove that seemed to light sometimes and not others. Retailer refused to change it so contacted Ridgemonkey customer service. Quick response from them, asked for proof of purchase a... Se mer
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Företagsinformation
Skrivet av företaget
Formed in early 2014, RidgeMonkey® is a think tank of like-minded anglers, striving to bring to market a range of thoughtful products that make a difference. In a short time the company has grown from a single idea to a multichannel retailer, selling a top quality and fully encompassing range of terminal tackle, mainlines, powerpacks, gadgets, gizmos and everything in between allowing the everyday angler to take their fishing to the very next level, and more importantly at a competitive price.
Kontaktuppgifter
Storbritannien
- 0151 486 7070
- info@ridgemonkey.co.uk
- ridgemonkey.co.uk
4,4
Utmärkt
305 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Had an issue with my FX1 man bivvy !!
Had an issue with my FX1 man bivvy !!
Contacted Ridgemonkey, and within a short period, Adam called me and explained to me how to fix my problem 👍 excellent job
Barry Furlong
2 december 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Customer service via email is…
Customer service via email is absolutely disgusting they don't even reply despite asking a simple question. There is no phone number to get in contact and they don't respond to emails.
Gor company like there's I think it's highly disgusting and ignorance to ignore customers questions and concerns
5 december 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Sorry to hear you didn't receive a response from us - on checking our Help Centre we did not receive your initial request. We always aim to respond within 48hrs, on review of your ticket once we received your enquiry our team responded within 10 minutes.
Our phone number is listed on our website under 'Contact'- 0151 486 7070. We're here to help from 8am-4pm Monday-Friday.
Brilliant.
5 december 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Quad pro stove…
Had an issue on a newish quad pro stove ,canister thread ng. Parts are on back order so currently still waiting, response was quick and helpful, however still no part.
Update, part now received, excellent response team.
14 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
How refreshing to be able to phone a…
How refreshing to be able to phone a company and have your call answered immediately by an extremely friendly and helpful person, Jessica.
I had a problem with my boat which wasn’t an issue as it has a 2 year guarantee !!!
Problem was quickly sorted.
First class service from start to finish
2 december 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Outstanding customer service
28 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
One word incredible customer care and…
One word incredible customer care and service,one phone call and everything sorted ,really appreciated your help ,I would totally recommend this company.
27 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Had an issue with a product purchased…
Had an issue with a product purchased from a 3rd party.
3party awaiting stock so I contacted Ridgemonkey directly.
Extremely helpful and I had a replacement part from then two days later.
Fantastic service.
18 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Superb rapid customer service
Superb rapid customer service. Replacement items sent and delivered within 48 hrs. Awesome
27 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Outstanding Service and Excited to Switch!
I recently contacted RidgeMonkey for a professional reason, and Jess got back to me super quickly. She was incredibly helpful.
On a personal note, I’ve been loyal to the same brand for all my terminal tackle for over 20 years. But after seeing the incredible rise of RidgeMonkey and even getting the chance to chat with one of their top anglers, it feels like the perfect time to make the switch.
I’m genuinely excited as I write this — I’m waiting for a big box of RidgeMonkey terminal tackle and clothing to arrive today! - Any moment now! The combination of great customer service and the buzz around their products makes me confident this is the right move.
Highly recommended.
28 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
The team got my problem solved quickly…
The team got my problem solved quickly & got to the bottom of it. Happy with my service & how they helped me.
24 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Had a problem with the handles on my…
Had a problem with the handles on my connection sandwich toaster, new ones sent out & problem quickly put right, great customer service no problems.
27 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
RidgeMonkey customer service *****
Very helpful, great communication backed up by great product for a great price.(replacement sandwich pan handles as I had broken mine by mis use)
18 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Great customer service after sales - rare?
Jess at Ridgemonkey sorted out a problem I created (I lost a handle- doh). No fuss. No bother. This ridgemonkey is good quality kit and customer service is just as good. Very refreshing
24 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
I had an issue of leaving my markapole…
I had an issue of leaving my markapole weights in france, emailed ridgemonkey and a very helpful lady called jess managedcto find me some spares amd delivered really quickly. Jess was super polite amd efficient, she is a credit to ridgemonkey
17 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Its a 10/10 from me
I have had a few interactions with RidgeMonkey service and staff and each time its a 10 out of 10 from me. Communication and customer experience is key and RidgeMonkey have this in abundance! Staff are excellent and a credit to the RM group
24 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Five star service won a power pack over…
Five star service won a power pack over year and half ago first time of using it wouldn’t charge after a few emails they agreed to post a new unit out to me couldn’t ask for a better service.
20 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Deep connect handle replacement
Had a pair of broken handles for deep connect. Emailed customer services and provided receipt and photos. New handles sent out the following day. Excellent customer service
Highly recommended
17 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
I bought the ridge monkey combo
I bought the ridge monkey combo . Because they advertise the ridge monkey as a snack which type toaster I expected the combi to be a snack which type toaster and steamer , it isn’t . You can use it as a steamer , only room really for one person meal but not as a snack which type toaster . You can separate the top from the bottom and use as 2 separate pans but that’s a bit pointless . Very disappointing .
22 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Sorry to see you're unhappy with the functionality of the Combi & Steamer Pan. This pan features a deep-sided flat-bottom frying pan, a four-section pan, and a removable steamer tray.
Meal suggestions for the Combi & Steamer pan would be a full breakfast, steak and vegetables - the list goes on.
If you were looking for a specific product for toasties, we'd highly recommend our Connect Sandwich Toaster (standard or XL).
We're not aware of any advertisements of the Combi & Steamer being shown to be used as a toastie pan - if you're able to send to us what you've seen we'll review this ASAP.
First Class service
First Class service, I had a problem with my new C-Vault charger as it would only work when plugged into the mains. I contacted customer support via email and corresponded with Jess who was extremely helpful and supportive of my issue, I evidenced my issue and and a replacement was sent out that same day. I have now received my new one which works perfectly.
Thank you Jess and outstanding service fur Ridgemonkey, I would definitely recommend their service. They are way above other companies fir their service compared to others in the same market who I have dealt with before 👍
21 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.