I was really impressed with RidgeMonkey's after-sales service. They responded quickly to my enquiry, were friendly and professional throughout, and made the whole process straightforward. It's refre... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Artikel an sich sind Top - ABER…. Service in Garantiefällen ist meines Erachtens völlig unzureichend. Mein Futterboot liegt seit fast 1 Monat in den Niederlanden beim Dienstleister für Reparaturen... Se mer
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Absolutely fantastic, I unfortunately lost a couple of silicone grommets on my grilla cook station. Contacted Ridge monkey and asked where I could buy some, and they sent out replacement ones free o... Se mer
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I bought a camping stove that seemed to light sometimes and not others. Retailer refused to change it so contacted Ridgemonkey customer service. Quick response from them, asked for proof of purchase a... Se mer
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Företagsinformation
Skrivet av företaget
Formed in early 2014, RidgeMonkey® is a think tank of like-minded anglers, striving to bring to market a range of thoughtful products that make a difference. In a short time the company has grown from a single idea to a multichannel retailer, selling a top quality and fully encompassing range of terminal tackle, mainlines, powerpacks, gadgets, gizmos and everything in between allowing the everyday angler to take their fishing to the very next level, and more importantly at a competitive price.
Kontaktuppgifter
Storbritannien
- 0151 486 7070
- info@ridgemonkey.co.uk
- ridgemonkey.co.uk
4,4
Utmärkt
305 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
asked a question for an old product…
asked a question for an old product that has subsequently failed due to amount of use its had, shared my question asking for spare handles for one of my pans got a response instantly and will purchase some new ones as and when they come in stock.
pleasant experience with a great outcome.
13 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Instant reply to message and my inquiry…
Instant reply to message and my inquiry has led to a solution Great Products excellent customer service
12 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Excellent communication and prompt…
Excellent communication and prompt resolution to query!
11 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
The bait boat is excellent- a simpleproblems solved
The bait boat is excellent- a simple, no nonsense quality product. You know the quality of a company when you have a problem. Straight away they took responsibility and repaired the boat and then replaced it for a new one without a fuss. Great boat, fantastic customer service and outstanding company!
5 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Excellent customer service from Jess
Excellent customer service from Jess. Swift resolution with a rapid delivery of the replacement. Very happy
3 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Great products backed up with Amazing…
Great products backed up with Amazing customer support.
I am a very happy customer.
4 november 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Fantastic customer service.
Jess handled my enquiry promptly and I was very happy with the service I received. I love my RidgeMonkey and have used it many times in the short time I have owned it. The fantastic customer service is another reason why I highly recommend their products.
27 oktober 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Great service!
Once again the support team at ridgemonkey have come through!
Managed to lose my remote key fob for my Bivvy lite ir. The guys had the replacement in the post within 24hrs of the question being asked.
Not the first time either!
Keep up the great service
28 oktober 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
RM Booilie Grinder …
Contacted RM as the kid of my grinder had broken and it’s a pretty dangerous item to use without a lid as any slip your fingers could possibly be cut of or badly damaged , contacted RM to see if they had spare I could buy , reply sorry we don’t stock those , apologise .. and that was it .. not helpful at all no other options or advise.
Regrading me not replying to your email there was actually nothing to respond to I am afraid …
29 oktober 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
We're so sorry to hear of your disappointment that we've been unable to provide a replacement lid, we didn't hear back from you following our response, however if you're looking for other options please reach out and we'll be happy to help.
Ridge monkey bon service bon matériel…
Ridge monkey bon service bon matériel top 👍
30 oktober 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
I Emailed Ridge-monkey about a remote…
I Emailed Ridge-monkey about a remote replacement for a bivvy light I lost, and Jess was straight on it, delivered promptly and well packaged thank you Jess
18 oktober 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Always an answer when I send an email
Always an answer when I send an email. It took a bit off time but the problem with the boat is going to be solved at the repair shop.
24 oktober 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Brilliant
Great service really quick to respond to my problem thank you ridge monkey
20 oktober 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Got it completely wrong asked about a…
Got it completely wrong asked about a pva hopper for my boat, even sent a picture & they sent me a picture of pva bags instead, not helpful
17 oktober 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
We're so sorry to hear you didn't find our customer service helpful this time. We've found your thread and can see that we didn't receive a picture and your description of the item you required is different to what you've stated here - we've reached out to you to via the thread to follow up and find the part you need.
Was looking for a charger for my bait…
Was looking for a charger for my bait boat to be told they don't sell them ask a supplier and no one got any in so got a £500 bait boat as a garden ornament
16 oktober 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
So sorry to hear that you're disappointed that we're unable to sell you a charger for your Hunter 750, as the manufacturer we've directed you to purchase this via our retailers as we do not sell directly to the customer.
If you're unable to find what you're looking for, then any USB-C charger can be used to charge your Hunter 750 in the meantime. If you need any further support please reach out.
Hunter 750 spares
Never had an issue with the service whatsoever
23 oktober 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Bivvy remote
This was the first time I've spoken to Ridgemonkey, Jess was very helpfull in sorting my query out. The replacement arrived a couple of days later, great service.
6 oktober 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Responsive and just sorted it...
Responsive, solution focused and resolved efficiently and delivered what they said they would fast. Easy to deal with - refreshing to be honest!!
14 oktober 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Very responsive reply but very unhappy…
Very responsive reply but very unhappy that I'm having to pay for pan handles when the originals were not fit for purpose. We have 2 pans and 4 handles. All handles have failed to some extent after only light use. It may well be that they're out of guarantee period but the nature of campervan gear is that they're only used periodically. As other users have had similar problems I would have thought replacement parts would be provided foc or heavily discounted. By the way - the pans themselves are great. Pete.
20 oktober 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks so much for leaving us a review, we really appreciate it!
RidgeMonkey offer spare parts for any manufacturing defects free of charge if the customer is able to provide a receipt confirming that they're still within the warranty period of 24months. Without a receipt, RidgeMonkey charge the delivery fee of £7.20 for small items such as the replacement handles you needed.
We take any feedback very seriously so we can continue to improve, so I have made sure your review is considered by our senior team.
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