I was really impressed with RidgeMonkey's after-sales service. They responded quickly to my enquiry, were friendly and professional throughout, and made the whole process straightforward. It's refre... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Artikel an sich sind Top - ABER…. Service in Garantiefällen ist meines Erachtens völlig unzureichend. Mein Futterboot liegt seit fast 1 Monat in den Niederlanden beim Dienstleister für Reparaturen... Se mer
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Absolutely fantastic, I unfortunately lost a couple of silicone grommets on my grilla cook station. Contacted Ridge monkey and asked where I could buy some, and they sent out replacement ones free o... Se mer
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I bought a camping stove that seemed to light sometimes and not others. Retailer refused to change it so contacted Ridgemonkey customer service. Quick response from them, asked for proof of purchase a... Se mer
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Företagsinformation
Skrivet av företaget
Formed in early 2014, RidgeMonkey® is a think tank of like-minded anglers, striving to bring to market a range of thoughtful products that make a difference. In a short time the company has grown from a single idea to a multichannel retailer, selling a top quality and fully encompassing range of terminal tackle, mainlines, powerpacks, gadgets, gizmos and everything in between allowing the everyday angler to take their fishing to the very next level, and more importantly at a competitive price.
Kontaktuppgifter
Storbritannien
- 0151 486 7070
- info@ridgemonkey.co.uk
- ridgemonkey.co.uk
4,4
Utmärkt
305 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing customer service
We bought their excellent stove and lost one of the rubber feet.
Spare replacements were sent free of charge.
23 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thank you for your positive review of your experience with our Customer Support team. We appreciate it and are pleased that we have met our commitment to providing outstanding customer service.
Amazing products and the customer…
Amazing products and the customer service is second to none …. I had a small issue with a broken handle on my sandwich maker and a replacement set was sent out and recieved within 48 hours …. Thank you so much
23 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thank you for your positive review of your experience with our Customer Support team. We appreciate it and are pleased that we have met our commitment to providing outstanding customer service.
Had an issue with echo
Had an issue with echo. Adam sorted it out quickly and professionally and went over and above to ensure my issue was sorted. Can’t thank him enough. all sorted within days. And new echo sent
16 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Fantastic team
Fantastic team, and very helpful.
I had a small issue with my sandwich toaster, I contacted the customer support team and they sent me a new part within 24hours.
17 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Had an issue with my bait boat so sent…
Had an issue with my bait boat so sent it off after a few emails to and throw easy to do top service boats like brand new again I love this company !
5 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Wow top class customer service.
Wow, talk about great service!
I broke a couple of locking handles on my armoury boxes so emailed Ridgemonkey to see how to buy some replacements. They asked for my address, but didn’t ask for payment 🤷♂️. Next day I got a parcel with 4 new handles in and no bill.
That’s how you keep customers coming back.
Well played Ridgemonkey!
17 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Replaced my broken xl toaster handles…
Replaced my broken xl toaster handles next day
9 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Ridgemonkey is a breath of fresh air
Ridgemonkey is a breath of fresh air, outstanding customer service. My remote became defective and within a week had a replacement part issued.The part was sent at no cost to me,I am back up and running and very impressed.
Keep doing what you are going.
4 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Very accommodating
Very accommodating, happy to replace battery cover for Hunter bait boat after swan attack. Very fast customer service and delivery service
Much appreciated.
11 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Absolutely fantastic service.
Absolutely fantastic service.
Thought i might have to throw away my XL Toastie maker because the handles had broken but they sent me a set to replace them.
Top quality products.
10 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Star to finish great customer service.
11 september 2025
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Great customer service and aftercare…
Great customer service and aftercare from start to finish. From my initial phone call—asking whether I could return the item directly or send it back through the retailer—right through to the repair and delivery, everything was handled brilliantly. Five‑star service, highly recommended.
3 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
I managed to drop one of my connect…
I managed to drop one of my connect toaster handles in a lake. I emailed asking how to buy a new one and they emailed asking for my address. 2 days later two new handles turned up free of charge. Exceptional and outstanding customer service. Massive thanks to Adam on customer services who solved my problem.
1 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Great product and aftersales
The XL frying pan is excellent. We use it in our campervan every day. One of the handles failed after 5 years but Ridge Monkey sent out spares free of charge,
9 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Using my ridgemonkey stove last weekend…
Using my ridgemonkey stove last weekend and the regulator broke, it took just 1 email to get a replacement sent out and was with me 2 days later. The customer service and the communication was absolutely incredible and the products speak for themselves
8 februari 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Twice now I have been in contact with…
Twice now I have been in contact with ridge monkey one was over my burner filter was blocked they sent me a knew one
The other problem was my bait boat 750 controller wasn't working they told me how to fix the problem I all ways get the help I need thank you for all your help . Thats why I buy Ridge monkey products
2 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
We had a problem with our Toaster and…
We had a problem with our Toaster and the team responded immediately with a resolution.
Thank you!
4 mars 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Hunter 750 problem
Adam sorted my problem out very quickly and efficiently thanks ridge monkey
14 februari 2026
Omdöme utan inbjudan
Svar från RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
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