RidgeMonkey Omdömen 

Bought two Ridgemonkey Baitboats, both faulty on first use. Trying to get a full refund and not getting anywhere. not happy, bad customer service.

Swift reply to my enquiry, solved my dilemma.. thankyou ridge monkey

Mega jestem zadowolony z zakupu co prawda miałem małe problemy ze sprzętem zakupionym lecz RidgeMonkey rozwiązał to w bardzo profesjonalny sposób
Polecam w 100%

Contacted Ridge Monkey about a damaged Grilla cookstation. They responded very quickly and provided a practical solution. Excellent customer service — can’t fault them. I would highly recommend.

Love Ridgemonkey products.
Had a thorough response to my email enquiry within 24 hours.
Tight lines 🐟

An excellent customer service. Really helpful and friendly. Replaced handles on our RidgeMonkey pan free of charge. Cannot fault them.

I have been asking if I can buy a new front panel for XF2 V2. As the zip has broken they said they didn’t do then and I asked if I could just buy a zip and had no answer back

The customer service i received from David was the best, I bought a ridgemonkey quad stove which had some gas irregularities so it wasnt working right, I messaged ridgemonkey and after explaining the situation and sending a quick video, david seen the problem and issued me a replacement straight away which was dispatched the very next day, I honestly couldn't be any happier with the service iv been provided with.

The customer service was brilliant as are the products.
While in my Campervan I forgot to put my RM XL away and it came off the work top breaking both handles,I called ridge monkey to see if they had replacements which hadn’t at the time,they my details for when they came into stock,a few weeks they the handles arrived free of charge 😊

Contacted within a few days about my query.
The unfortunately was the plus,the negative is that I have been waiting for a part for months. the stove is of no use without this part. I think this is unacceptable.These stoves are not cheep and for the hose to fail Angus every where I feel it is not acceptable.
still on back order I have no choice but to wait.

After contacting RidgeMonkey regarding a baitboat win from uk carp tech one of the rear lights stopped working.I was asked to email all proof of win of which I did To Adam at Ridgemonkey but unfortunately I have had no response.Not Very happy.

Excellent response time & fast delivery thankyou

I have 2 RidgeMonkey Connect Sandwich Toasters XL Granite Editions. The handles were damaged / broken. On contacting RidgeMonkey, I inquired if spare handles were an available to purchase separately, and what was the cost - for 2 sets. RidgeMonkey came straight back to me and informed me they would send me replacements handles, straight away. This they did and at no cost to me, not even postage. This was excellent service, that I did not expect - as I expected to pay for the replacements. I really do love my RidgeMonkeys - extremely versatile when away in my Campervan. Thank You “RidgeMonkey”

Had a broken handle and it was replaced, arriving 48 hours after my first email. Excellent customer service.

I needed to phone ridgemonkey to ask a couple of questions regarding the New 3000 Bait Boat as expected I got through pretty much instantly and the gentleman I was talking to was very helpful very informative. I now have my new hunter 3000 at home with two new spare batteries on their way ready for my fishing trip. I would highly recommend this company.

As always The Ridge Monkey guys are on
The ball with replying & doing what they say they will do.
Thank you Very much. 👏👏👍👍

Just had the most amazing customer service. The handles on our ageing sandwich toaster had fallen apart. I contacted RidgeMonkey and within 3 days received a replacement. If only everyone offered this level of service.

Excellent service . A handle had broken after lots of use on my sandwich toaster - it was replaced really quickly and free of charge . Great service !

If I could give more than 5 stars I would gladly. After contacting Ridgemonkey customer service via email within 45 mins of sending it, I had a response and parts sent out via post. WOW; WOW!!!!!!! I would highly recommend Ridgemonkey for all products as their Customer Service (CS) is beyond my expectations. I’m that impressed with the CS we have bought more products. I have not affiliation or link to the company if anyone is thinking it. This is what CS should about in 2026; other companies take note and your company will grow.

Absolutely outstanding service from David.
I had a slight problem with my purchase of a year ago and not only did he source the parts for me they were delivered next day free of charge.