Ridge Flame Omdömen 

Since my previous post, Ridge Flame has reached out to me and once more has proven why I rated them above satisfactory.
My previous issues pertained to the lack of communication and professionalism with the carrier (3rd party delivery service).
Ridge Flame has assured me the concerns will be addressed with the third party carrier and offered to compensate me for my loss.

Again, my previous comments were solely based on the third party carrier and no reflection on Ridge Flame. Ridge Flame has rectified my concerns.

Awesome customer service that help me with my order. Gabriel from ridge flame helped me out when I had a minor problem and corrected it right away. Would recommend ridge flame to anyone that needs to purchase a fireplace.
Thanks again Paul

Received the gas logs as ordered and love them. Had a minor problem but Ridge Flame was quick to resolve it.

The ordering process was a little iffy, my CC was charged 3 times before it finally took my info, it did finally go thru and it took a couple weeks to get the heater, but we are just getting the stove hooked up today, so not sure how it works yet.

Shipment received in good condition well packaged. Good communicaton and good pricing,

Great communication! Fast shipment and secure shipment on a very large fireplace and all accessories. Beautiful fireplace

Online ordering was quite easy and there was a good promo discount. I had the unit shipped to my contractor in another state. The glass and screen were damaged. I notified the company and they quickly ordered replacement parts. Those arrived non damaged. Can't wait to have it installed.

We recently purchased a wood fireplace from Ridge Flame and had a great experience. We reached out to them before placing the order, and Gabriel was very helpful and quick to respond to our emails. They even offered us an additional discount, which made the price even better. The entire purchase went smoothly from start to finish, and the delivery company did a great job as well. Everything arrived as expected and we’re very happy with our purchase. We’ll definitely be reaching out to them again when we need accessories in the future.

he item was shipped quickly and arrived on time. It was exactly what I needed, and I am very pleased with my purchase.

EXCELLENT!!!!

I have not installed my iron strike Mont lake 300GL wood burning insert, but what is great is I ordered my unit on 8/24/2026 and it was delivered on 9/9/2026. It sat a week near my house waiting for the delivery schedule. It arrived packaged well and exact item I ordered so happy with everything so far! Price was also cheaper than other sites as well by close to 20%!

The service was exceptional. I had a damaged item due to the shipper, and it was promptly replaced and resolved.

Good price on the fireplace and easy purchase and delivery. Thanks Ridge Flame!

Can wait to use it

East to place order, price very competitive, shipping free and on time, very satisfied!

We’re extremely happy we chose Ridge Flame! The fireplace looks great and arrived on time and in perfect condition. Their customer service was excellent throughout the entire process, and they made sure we had all the right parts and answered every question we had. The only issue was that the fireplace screen arrived scratched and dented, but Ridge Flame responded right away and shipped us a brand-new screen the very next day at no cost. Everything was handled quickly and without any hassle. We’re very happy with our purchase and would definitely recommend Ridge Flame!

Everything went well. Didnt get a confirmation but the item arrived as expected

I needed help with parts for an Empire Tahoe and the Ridge Flame team went the extra mile to help me find the part and get them ordered. Great service and quick shipping. Thanks!

You haven’t responded to my question about where the memory stick goes.