I made a mistake while typing my email…
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Why is the payment I sent pending or unclaimed? Can I cancel it?
If a payment you sent is pending or unclaimed, it means the recipient hasn’t received or hasn’t accepted the payment yet.
The payment would be pending or unclaimed if it was sent to an email address or phone number that isn’t registered to a verified PayPal account. Check that you sent the payment to the correct email address or phone number. Or the recipient may need to set up a PayPal account or verify their account for the payment to complete. You have the option to cancel the payment.
To cancel an unclaimed payment on the web:
Go to Activity.
Click Cancel under the payment in question.
Follow the steps to cancel the payment.
The payment would be pending or unclaimed if the recipient has opted not to automatically accept certain payments. These could be payments not in their preferred currency, or from buyers with unconfirmed addresses. You won't have the option to cancel the payment yourself. The recipient needs to accept or deny the payment within 30 days.
We automatically cancel pending or unclaimed payments after 30 days and send the money back to the original payment method. Refunds to bank accounts may take up to 5 business days, while refunds to credit or debit cards may take up to 30 days.
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I made a mistake typing my email adress while trying to redeem a PayPal top up voucher the error message said there is no PayPal account with this email so I asked for a new link they told me to speak with the other party (activate my cards)which is still them so I played pingpong then apparently there is a third party to talk to i presume they ment Eneba then finally after I did everything they asked me to do like send screenshots and all kinds of things they said just to bad there is nothing they can do and I cannot get my money back because it's their policy so that mean that in 30 days when PayPal returns the funds they will belong to rewup who ripped me off and here is their answer after I answered back to their repky on this post Rewup Suppport is here!
Hi,
As previously mentioned, once the information is submitted for a top-up, it can no longer be changed. Unfortunately, this means that if there is a typo, the product is lost. Since this is not our direct stock, the funds do not bounce back to us.
Regards,
Louis Shepard
Svar från Rewup
Hello, Simon
Thank you for your feedback, and we are sorry for the frustration this caused. Being redirected between different teams while gathering screenshots is not the experience we want anyone to have, and we understand why the outcome felt unfair.
PayPal top up codes redeem to the email address entered at the moment of submission, which is why a new link could not be issued once the code was used. That said, we would like to review what happens to the funds if PayPal returns them, rather than leave the case closed on policy alone.
Please reply to your existing support ticket, or write to us with your order number and "Trustpilot review" in the subject, and our team will take another look and come back to you with a clear answer.