Terrible quality bike. I bought the Atlas hybrid and no amount of tuning or adjusting has turned it into a passable product. The chain constantly slips, the tires ride low even when fully inflated, an... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Terrible quality bike. I bought the Atlas hybrid and no amount of tuning or adjusting has turned it into a passable product. The chain constantly slips, the tires ride low even when fully inflated, an... Se mer
Företaget har svarat
Retrospec makes awesome bikes that look great and ride even better. The quality and design really stand out, and every ride feels smooth and solid. If you want a bike that’s stylish, reliable, and fun... Se mer
Terrific customer service! There was a missing item in the shipment. The team handled everything professionally and courteously and shipped the item right away. My family is very happy with their Chri... Se mer
I couldn’t be happier with my new electric bike! I ordered the Beaumont City Bike as a gift for my sister last year and was blown away at the quality. This summer I decided to order the Beaumont R... Se mer
The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.
Har besvarat 37 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We had a problem with a training wheel on a brand new 16”bicycle that was bought for our grandson. Zak, the Retrospec customer service rep was very helpful. The problem couldn’t be resolved with adjustments, so he sent us a new set of training wheels.
This was an easy warranty process. Just showed them the problem, gave them the serial number and it was taken care of quickly.
Retrospec staff were very helpful, making sure that I received the correct part for my eBike. Thanks.
VERY HELPFUL TO SOLVE THE PROBLEM WITH A PADDLE BOARD THANK YOU AGAIN.
FAST TO HELP
I contacted Retrospec for a missing part to a bike trailer that was gifted to us. They didn't have the part for sale on their website, but after speaking with customer service, they understood which part we were missing, and was able to sell it to us!! 10/10 recommend Retrospec!
Mustafa at Retrospec in paticular was very responsive, helpful and excellent. There was a problem with the original courier used, but retrospec came through in the end by sending the bike via Fedex.
much appreciated!
The agent was polite, prompt in responding to my emails, and was able to respond my issue.
Mustafá resolved my issue in a blink of an eye. Retrospecs customer service is top tier 🦾
Communication was excellent, positive and informative.
Had a shipping mishap but it was quickly fixed by their customer service team—over the weekend no less!
Very efficient and prompt response from customer service. Big thanks to Mustafa for helping with an order that was not being tracked. Received my bicycle and am very happy with my purchase!
Product quality is good. Customer service is awesome!
Customer support was very responsive and helpful to replace a damaged wheel of my daughter’s scooter. Great company.
I bought a paddle board for my granddaughter as a Christmas gift. They were having a great sale, and I saved $90.00. Shipping was fast, and customer service was excellent. I would buy from them again!
When my package was returned by the shipper without delivery, customer support was *very* quick to respond and resolved my problem instantly. I had my goods within three days of initial contact.
Needed to adjust an order, I contacted customer service and the adjustment was made in less than 5 minutes which was surprisingly fast.
Very specific service that was quickly and efficiently followed up on.
I ordered my Retrospec bike a few weeks ago and couldn’t be happier. The quality is excellent, with a solid build, smooth ride, and stylish design. Customer service was quick to respond when I had questions. It’s rare to find a company that delivers both great products and excellent service. Highly recommend!
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.