Like others recently, ordered helmet and visor from them. They charged my card the next business day but that's about it. No tracking, email not responded to, calls not answered. Bank is reversing the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Edit:Shortly after writing this review retobikegear.com refunded me my money. No message, explanation, or apology. At least I got my money back. I will not be buying anything from them in the fut... Se mer
Excellent products, I forgot to put in my discount codes but sent them an email and they credited me back my money not a store credit. Plus they responded to my email promptly. I bought 2 helmets from... Se mer
Amazingly bad !!! I’ve ordered a pare of gloves, they charged me and after three days of no info I wrote an email. They answered me to have patience, after one week I received an email, they apologiz... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Old School Motorcycle Helmets, Apparel, and Parts - since 2008
Kontaktuppgifter
254 N Lake Ave, Ste #834, 91101, Pasadena, USA
- 844-RETRO-77
- support@retrobikegear.com
- retrobikegear.com
1,6
Mycket dålig
35 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered Helmet w 3 day delivery
Ordered Helmet w 3 day delivery. A week later it has not arrive. I leave the country tmrw. You have answered none of my emails.
4 augusti 2019
Omdöme utan inbjudan
Great helmet and on time experience
4 augusti 2019
Omdöme utan inbjudan
I was worried at first but Retro pulled…
I was worried at first but Retro pulled though shipping took a little longer than expected but still a reasonable time frame. Packaging was good product arrived safely and were just as presented on web site. Ty retro bike gear
3 augusti 2019
Omdöme utan inbjudan
The best customer service!!
The best customer service!!! I received the wrong helmet, I called customer service the correct helmet was shipped ASAP. Customer service called me back each time I called for status. This the second helmet I have purchased. Great product even better customer thanks
20 juli 2019
Omdöme utan inbjudan
I love my new Torc T-1
I love my new helmet! Came on time. Looks exactly how I expected. I am between a Small and a Medium on the size chart so I followed their advice and ordered the Small. It fits great!
18 juli 2019
Omdöme utan inbjudan
Great and timely!
17 juli 2019
Omdöme utan inbjudan
The returns process is heinous
The returns process is heinous. Motorcycle helmets can be a guessing game as to what will work. When I spend over $200 on a helmet that does not fit properly despite the size chart, I shouldn’t to pay $20 to return the helmet! I will never purchase from this website again.
16 juli 2019
Omdöme utan inbjudan
Svar från RetroBikeGear.com
Hi Adrea, we replied to your email expressing your concerns, but I also wanted to reach out here. Our returns policy is stated on our website and is standard for our industry. We do try to mitigate the cost/risk for our customers by sending out a second helmet via exchange without charging shipping, and are happy to answer any questions about sizing before placing your order. Thank you again for your business and we hope you find a new lid that works for you!
Outstanding Customer Service
Ordered a new tinted visor for my helmet from these guys. They shipped fairly quickly, but the package tracker didn't update any movement for an entire business week, so I contacted their customer service and their guy Fred took care of me. Turned out USPS lost my package as soon as they received it, but they found it in a few days and shipping resumed.
I received my order in a reasonable amount of time, but the packaging stated it was "received damaged".
And well...it was very damaged. Scratches so bad it was utterly useless to use on a sunny day. So I contacted Fred again and told him the situation. He immediately dispatched a *FREE* replacement visor, as well as threw in a *FREE* T-shirt, putting them in suitable packaging this time (first one was in a bubble wrap envelope, not sure who thought that was a good idea with it being "international" shipping).
Both just arrived today. The visor was in perfect condition this time, and the T-shirt is pretty cool.
All in all, I'm very pleased with these guys, even with the headache I went through to get my visor.
15 juli 2019
Omdöme utan inbjudan
Excellent products
Excellent products, I forgot to put in my discount codes but sent them an email and they credited me back my money not a store credit. Plus they responded to my email promptly. I bought 2 helmets from this company and both times I received eac helmet within 7 days, perfectly wrapped. FYI, if you need assistance with anything it's faster to email them. I'm definitely a happy customer & will buy more gear from RETRO BIKE GEAR. Sincerely Jon Vidana
14 juli 2019
Omdöme utan inbjudan
Courteous staff, prompt service
I had an issue with the helmet I bought and they responded to my email within an hour of sending it. Although the helmet still didn't work out, the staff was courteous and the service was great. I'll definitely shop here again.
10 juli 2019
Omdöme utan inbjudan
Fast Service
Fast Service. I mistakenly ordered the wrong size. They handled it no problem. Great products.
10 juli 2019
Omdöme utan inbjudan
Awesome service and great products!!
8 juli 2019
Omdöme utan inbjudan
Great service with fast delivery.
8 juli 2019
Omdöme utan inbjudan
Very helpful when I had to exchange an…
Very helpful when I had to exchange an item due to size!
1 juli 2019
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.