Very pleased with our European size single mattress that we bought for our grandson to fit his Stompa cabin bed. There was an issue with the original delivery date but I'm giving this company five sta... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I needed to return an Item but kept getting fobbed off by Customer Services. Although this company says it offer a returns service I found that to be non existent. Update 20/12/2025 - I have come... Se mer
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The website was easy to use with a good selection of different mattress types in all sizes. The prices were really good and delivery was free and very quick by courier. This was my second time buying... Se mer
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Appalling service and false promises! Rest Relax repeatedly lied to me, promising "next-day delivery" for over a week. When I called the courier (APC), they revealed that Rest... Se mer
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Företagsinformation
Skrivet av företaget
What We Offer? At Rest Relax, our speciality is… well, beds! But we also go one step further. We offer a range of mattresses, headboards, gaming desks, gaming chairs and gaming beds! Why Choose Us? At Rest Relax, we have a team of passionate and experienced staff that want nothing more than to help you find your perfect bed or mattress. All of our beds are crafted from high-quality materials, yet can't be beaten on price. Our beds are luxurious, comfortable and most of all, affordable. We pride ourselves on providing a great service to every customer, that's why we have a lovely customer service team ready to help you with any query, question or problem you may have at a moment's notice. All of mattresses, divans and headboards are made in the United Kingdom and all of beds are responsibly sourced and supplied into the UK market.
Kontaktuppgifter
43 Whitecross Road, BS23 1EN, Weston Super Mare, Storbritannien
- 0118 230 2079
- info@restrelax.com
- restrelax.com
3,5
Medel
46 omdömen
Ingen aktuell inbjudningshistorik
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Appalling service and false promises!
Appalling service and false promises!
Rest Relax repeatedly lied to me, promising "next-day delivery" for over a week. When I called the courier (APC), they revealed that Rest Relax had generated a label but never actually sent the mattress.
After chasing them daily, I was forced to drive 87 miles to their factory to collect it myself. To make matters worse, when I arrived, the mattress hadn't even been built yet. I had to wait an hour and a half for them to manufacture it on the spot.
They did apologise and handed me two very cheap, bad-quality pillows for the trouble, but it was an insulting fix for the stress they caused.
Terrible communication and zero reliability. Save yourself the stress and buy elsewhere.
UPDATE FOLLOWING OWNER'S
CALL:
Hours after posting, the owner of Rest Relax called me to discuss my review. He tried to blame the courier for losing the item, which contradicts what the courier told me directly. He also mentioned that his team took good care of me, that I didn’t look upset, and noted that I was working an hour away from the factory that day rather than driving all 87 miles straight from home.
To clarify the facts: being polite to front-line staff does not mean I was happy. Furthermore, making a massive detour after work to pick up an order means I arrived home three hours later than I should have—all because I had to wait an hour and a half at the factory for them to build a mattress that should have already been delivered.
To be completely fair, the phone and factory staff were polite, and the mattress itself is actually excellent and meets my 5-star expectations. However, a good product does not justify a broken logistics process that forces a customer to collect their own unmade item.
The overall experience remains 1 star due to the false promises.
FINAL UPDATE:
I am not looking for any compensation or further contact regarding this matter. I only posted this honest review because I was repeatedly emailed and asked to share my experience. The mattress is great, the delivery process was a mess, and I am now moving on. Consider this matter closed.
4 augusti 2026
Omdöme utan inbjudan
Svar från Rest Relax
Thank you for the detailed follow-up, and we're glad the mattress itself met your expectations — that matters to us.
We do want to clarify one point for anyone reading this: your order was scanned out by our team on time. The tracking gap sat with the courier network, not with dispatch on our end, and the portal update you saw appear that day reflects that. We understand that from where you were sitting, waiting on updates felt like radio silence, and that's a fair thing to be frustrated about regardless of where the delay sat.
We're sorry the pickup wasn't seamless. When you arrived, our team made sure your mattress was built and loaded there and then rather than asking you to come back, and we're glad you got to see firsthand that everything is genuinely made at our Bristol factory.
We'd welcome the chance to make this right properly — please reach out to us directly so we can look at a gesture that reflects the inconvenience, not just a token one.
Phenomenal mattress
Phenomenal mattress. Spent years dealing with memory foam and "orthopaedic mattresses", don't waste your time, get yourself a reflex foam one.
1 maj 2026
Omdöme utan inbjudan
Svar från Rest Relax
Thank you so much for this — really glad you've found the difference with reflex foam after years of trial and error with other types. That's exactly the kind of result we hope for. Enjoy the mattress, and thanks for taking the time to share this!
gsingle bedood product and easy to assemble
good product and easy to assemble. Had a problem with delivery but once addressed rest relax sorted it.
23 april 2026
Omdöme utan inbjudan
Svar från Rest Relax
Thanks for the review — really glad the product's working well for you and that assembly was straightforward. And thank you for the patience on the delivery side; glad we could get that sorted for you.
Replacement mattress arrived with the same exposed foam core
I ordered the Rest Relax Superior Memory Foam Mattress (single). When it arrived and I unzipped the removable cover to inspect it, the internal support layer was a rebond crumb foam core directly exposed beneath the cover.
I contacted the company to raise my concern, as this wasn’t clear from the product listing. To their credit, they arranged a replacement mattress and collected the original.
However, the replacement arrived with the exact same internal construction. When I raised this again, I was informed that this is the standard design for this model and that the mattress matches their specification of 50 mm memory foam and 150 mm reflex foam.
As the company considers the mattress to match the listing, they advised that any return would now be treated as a change-of-mind return with collection costs payable.
The customer service team were polite and responsive, but in my opinion the product listing could be clearer about the internal construction, particularly as the removable cover exposes the support core directly.
Potential buyers may wish to be aware of this before purchasing.
10 mars 2026
Omdöme utan inbjudan
Svar från Rest Relax
Thank you for the thorough and fair review — feedback like this is genuinely useful to us.
You're right that the mattress is built to spec (50mm memory foam over 150mm reflex foam), which is why the replacement matched the original. But you've raised a fair point: if the construction under the cover isn't obvious from the listing, that's on us to fix, not something we should expect customers to figure out after unzipping it. We'll take a look at the product listing and images to make sure the layer construction is described more clearly for future buyers.
We're sorry the resolution process didn't land the way you'd hoped, and we appreciate you taking the time to flag this constructively rather than just leaving it. Thank you for giving our team the chance to help.
Rest & relax
They don't exist they use an address in Weston-super-Mare as a shop but theres nothing there the phone is Reading based and an answer phone nobody answers or returns a call seems like a Scam!!!
9 februari 2026
Omdöme utan inbjudan
Svar från Rest Relax
Hi Gillmore Gaming,
Thank you for leaving your review. I’m sorry to hear that you’ve felt concerned — I’d like to reassure you clearly and transparently.
Rest Relax is a legitimate UK-based online retailer, not a physical high-street shop. The address you’ve referenced is our registered and administrative address, which is why it is not a walk-in retail location. Many online-only retailers operate this way, particularly to keep prices competitive for customers.
Our telephone number routes to our customer service team, and while we do experience periods of high call volume, we absolutely do return messages and respond to customer enquiries via phone, email, and online contact forms. We’re sorry if you didn’t receive a response as quickly as expected — that is not our intention.
If you have an order with us or an outstanding query, we would genuinely welcome the opportunity to address it properly. Please contact us via our website or Trustpilot with your order reference, and I will ensure this is reviewed as a priority.
We take comments like this seriously and appreciate the chance to clarify for anyone reading.
Kind regards,
Vim
Head of Customer Service
Rest Relax
Dont make the mistake of thinking you can return an item
I needed to return an Item but kept getting fobbed off by Customer Services. Although this company says it offer a returns service I found that to be non existent.
Update 20/12/2025 - I have come to a financial arrangement with the company so have upgraded from 1 star to 3 stars. I stand by my original comment regarding their returns service.
28 november 2025
Omdöme utan inbjudan
Svar från Rest Relax
Hi June,
Thank you for updating your review and for taking the time to share your experience.
I’m pleased that we were able to reach a financial resolution together, although I’m genuinely sorry that the returns process left you feeling frustrated in the first place. That feedback is taken seriously. While we do offer a returns service, it’s clear from your experience that we didn’t communicate or manage this as smoothly as we should have on this occasion.
We are continually reviewing our processes to ensure expectations are clearer and that customers receive timely, consistent communication throughout, particularly when it comes to returns.
Thank you again for your honesty and for acknowledging the resolution reached. Your feedback helps us improve.
Kind regards,
Vim
Head of Customer Service
Rest Relax
Took a long time for delivery and at…
Took a long time for delivery and at one point thought I had been scammed! A phone call to restrelax put all my fears at bay the girl was extremely polite and helpful, it arrived in a couple of days afterwards.
.very pleased with headboard and I would definitely recommend.
14 oktober 2025
Omdöme utan inbjudan
Svar från Rest Relax
Hi Kenneth,
Thank you for taking the time to leave your review and for your honesty.
I’m sorry for the uncertainty you experienced while waiting for your delivery — I completely understand how concerning that can feel. I’m really pleased to hear that a call with our customer service team was able to put your mind at ease and that everything was resolved shortly afterwards.
It’s great to know you’re very pleased with the headboard, and we truly appreciate your recommendation. I’ll be sure to pass your kind words on to the team member who assisted you.
Thank you again for choosing Rest Relax.
Kind regards,
Vim
Head of Customer Service
Rest Relax
Good quality bed with great customer service
Having looked at the bed we purchased on another website,I was delighted to find it much cheaper from Rest Relax. I quickly ordered and was informed the next day that it was currently out of stock and offered an alternative. As the alternative colour didn’t suit I was asked if I still wanted to go ahead with the order (with the estimated date given)
All contact with Rest Relax was replied to swiftly and efficiently. Delivery was received yesterday (with plenty of delivery updates) Both delivery people were very pleasant and efficient,delivering the heavy order to my 3rd floor flat (with no lift) and placing it in my room of choice. Building the bed was easy and straightforward and the quality is fantastic!! Would not hesitate to order from Rest Relax in the future.
10 oktober 2025
Omdöme utan inbjudan
Svar från Rest Relax
Hi JB,
Thank you very much for taking the time to leave such a detailed and positive review.
We’re really pleased to hear that you found us competitively priced and that our team kept you well informed when stock availability changed. Clear communication and giving customers the choice to proceed is something we take seriously, so it’s great to know that came across.
It’s also lovely to hear your feedback on the delivery experience — especially carrying a heavy order up to a third-floor flat — and that the bed was straightforward to assemble and met your expectations for quality.
Thank you again for choosing Rest Relax. We truly appreciate your recommendation and would be delighted to help you again in the future.
Kind regards,
Vim
Head of Customer Service
Rest Relax
Really pleased with this bed
Really pleased with this bed
Straight forward to put together
A good size & great quality
28 augusti 2025
Omdöme utan inbjudan
Svar från Rest Relax
Hi,
Thank you for taking the time to leave a review — we’re really pleased to hear you’re happy with the bed.
It’s great to know you found it straightforward to assemble and that the size and quality met your expectations. That’s exactly what we aim for.
Thanks again for choosing Rest Relax, and we hope you enjoy your new bed for years to come.
Kind regards,
Vim
Head of Customer Service
Rest Relax
Terrible customer service
Terrible customer service, no communication and withholding of money. I ordered a mattress from Rest Relax as I was looking for a European Small Double to match a bed that I accidentally bought in the wrong size. I realised about 20 minutes later that it would be easier to just return the bed so I tried to cancel the order within an hour of making it. There was no option to cancel online so I used the contact option to cancel the order. I was ignored and reached out multiple times to cancel and could never get through to anyone. By the end of the week, the delivery drivers contacted me to arrange delivery and I told them not to deliver as I'd been cancelling the order which they also communicated back to the company. The mattress wasn't delivered but I hadn't heard from anyone and hadn't been refunded. After weeks of attempted contact and back and forth with the company, I was finally refunded some of my money. They have retained £10 with no explanation. The customer service is shocking and communication non-existent and I dread to think how difficult it would have been to get an issue resolved had I not cancelled my order. Save yourself the stress and purchase elsewhere.
22 juli 2025
Omdöme utan inbjudan
Svar från Rest Relax
Hi AA,
Thank you for taking the time to leave this review. I’m genuinely sorry for the frustration and stress you’ve experienced — I completely understand why this situation would leave you feeling let down.
You’re absolutely right that your cancellation request should have been handled more clearly and more promptly, and I’m sorry that our communication fell short on this occasion. That is not the experience we aim to provide, particularly when a customer is trying to resolve something quickly.
To clarify the refund point, the £10 retained relates to an administrative / transaction charge incurred once the order had been processed within our system. That said, I appreciate this was not clearly explained at the time, and for that I apologise. We should always be transparent about any deductions.
I would very much like the opportunity to review this personally and ensure everything has been handled correctly. If you’re willing, please contact us directly via Trustpilot or our website with your order reference, and I will make sure this is looked into as a priority.
Thank you again for raising this — feedback like yours helps us improve where we need to.
Kind regards,
Vim
Head of Customer Service
Rest Relax
IF YOU NEED ANY BEDS OR MATTRESSES THEN…
IF YOU NEED ANY BEDS OR MATTRESSES THEN DO USE THIS COMPANY.
QUALITY ITEMS GREAT CUSTOMER SERVICE.
I HAD A BIT OF A BAD EXPERIENCE WITH MY PURCHASE, MAINLY DUE TO THE DELIVERY COMPANY.
ANYWAY AFTER 2 ATTEMPTS I HAD TO CANCEL MY ORDER. I CUD NOT WAIST ANOTHER DAY EXPECTING DELIVERY .
THEY ISSUED REFUND VERY QUICKLY.
BUT YOU WILL NEVER GUESS WHAT THEY ALSO DID AS A GESTURE OF GOOD WIILL.,,
I GOT A WHATS APP CALL A WHILE AGO FROM HOME TELLING ME THAT A MATTRESS HAD BEEN DELIVERED.
SO NOT ONLY DID THEY CANCEL AND REFUND MY MONEY. THEY ALSO SENT THE MATTRESS TO COMPENSATE ME.
THAT IS AMAZING CUSTOMER SERVICE.
U DNT GET THAT SORT OF SERVICE MUCH TODAY.
U CAN DEF BUY WITH FULL CONFIDENCE WITH THIS COMPANY.
AND ON A PERSONAL NOTE , A BIG VIRTUAL HUG TO U ALL FROM US .🙏🙏
IM OFF TO PUT SAME REVIEW ON GOOGLE SHORTLY AND ANY OTHER SITES .
CUSTOMER SERVICE THAT BLEW MY MIND.
T
Reading
XX
UPDATE. 23/06/26
QUALITY OF MATTRESS IZ AMAZING. Iv slept on it every night for months and the mattress still looks pristine and as new.
🙏🙏
12 augusti 2025
Omdöme utan inbjudan
Svar från Rest Relax
Hi Tes,
Thank you so much for taking the time to leave such a heartfelt review — it really means a lot to the whole team.
While I’m sorry that the delivery experience didn’t go as smoothly as it should have, I’m pleased we were able to put things right quickly and leave you with a positive outcome. Sometimes circumstances outside our control don’t go to plan, but how we respond to those moments is something we care deeply about.
Your kind words about our customer service — and the fact that you’d recommend us to others — genuinely mean everything to us. I’ll be sharing your feedback with the wider team, as it’s exactly the sort of message that reminds us why we do what we do.
Thank you again for your trust, your generosity, and the virtual hug — it’s very much returned 😊
Kind regards,
Vim
Head of Customer Service
Rest Relax
Be careful with your measuring and budget for assembly
I have just spent £312 having the bed put together. The guys said many of the numbers on the joints were missing so it took longer than it should have. The overall measurement of the bed is a good six inches wider than the 3ft I thought it would be and basically it is too big for the space. We now can't open the door to the room properly. I'm sure the bed itself is fine but this is the last time I will buy a bed online.
9 juli 2025
Omdöme utan inbjudan
Svar från Rest Relax
Hi Hilar,
Thank you for taking the time to leave your feedback — I’m sorry to hear about the frustration you’ve experienced.
I completely understand how disappointing it is when a product doesn’t fit the space as expected, particularly after you’ve invested additional time and money into professional assembly. That’s understandably frustrating.
To clarify, a 3ft bed refers to the internal mattress size, and the overall external dimensions of the frame will always be wider and longer to accommodate the structure, fixings, and headboard. These full measurements are provided on our product pages to help customers plan accurately, but I appreciate that this can still come as a surprise if you’re not expecting that difference.
Regarding the assembly comments, missing or unclear joint markings is something we’d want to investigate further, as this can impact build time and experience. If you’re able to contact our customer service team with your order number, we’d be happy to review this with our supplier to prevent similar issues going forward.
While we’re sorry this purchase hasn’t worked out for your space, we do appreciate you sharing your experience, as it helps us improve the clarity of information for future customers.
Kind regards,
Vim
Head of Customer Service
Rest Relax
My 9 year old son loves his new…
My 9 year old son loves his new mattress. He finds it really comfortable and is sleeping very well on it.
12 juni 2025
Omdöme utan inbjudan
Svar från Rest Relax
Hi Ceri,
Thank you so much for sharing this — it’s lovely to read.
We’re really pleased to hear that your son is finding his new mattress comfortable and, most importantly, that he’s sleeping well. Knowing our mattresses are helping children get a good night’s sleep genuinely means a lot to us.
Thank you for choosing Rest Relax, and please don’t hesitate to get in touch if we can help with anything in the future.
Kind regards,
Vim
Head of Customer Service
Rest Relax
I recently purchased a bed with a…
I recently purchased a bed with a mattress from RestRelax for my son, and I'm extremely satisfied with the quality. The mattress is incredibly comfortable, and my son has been sleeping much better since we got it. The overall experience with RestRelax was smooth and pleasant—highly recommend for anyone looking for quality furniture and a good night's sleep!
2 april 2025
Omdöme utan inbjudan
Svar från Rest Relax
Hi Katrina,
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear that you found our delivery service flexible and well-communicated — keeping customers informed and arranging deliveries around real life is something we work hard on, so it’s great to know that came through.
I’ll be sure to pass your feedback on to our delivery and customer service teams, as comments like this genuinely make their day.
Thanks again for choosing Rest Relax, and we hope you enjoy your purchase for many years to come.
Kind regards,
Vim
Head of Customer Service
Rest Relax
Excellent service
Excellent service. Flexible with delivery dates and will arrange to suit. Delivery was prompt and on time, with regular updates. Brilliant.
27 mars 2025
Omdöme utan inbjudan
Poor poor quality don't waste your money bad customer experience
The bed we purchased was such poor quality, it broke as we were putting it together despite having done loads of build it yourself items, the quality is awful. We purchased the Carra Pine triple sleeper. It says in big letters on the box, no refunds once the box is opened. What a state of affairs. Now we have an unsafe bed that our kids sleep in. Wow! Absolutely horrendous
21 december 2024
Omdöme utan inbjudan
Svar från Rest Relax
Hi Jessica,
Thank you for your feedback, and we’re truly sorry to hear about the issues you’ve experienced with the Carra Pine triple sleeper. We understand how frustrating this situation must be, especially when it concerns the safety of your family.
To clarify, the box you received, which stated 'no refunds once opened,' was from our supplier, not from Rest Relax. We have already registered this with them to ensure there is no confusion moving forward. We also want to reassure you that our terms and conditions regarding faulty items are clearly outlined on our website, and we follow these procedures closely.
We have not yet received any direct correspondence from you about this matter. Please reach out to our customer service team at info@restrelax.com so we can assist you further and resolve this situation to your satisfaction.
Thank you for your understanding, and we look forward to hearing from you soon.
Kind regards,
The Rest Relax Team
Great service
Order and received the bed in 2 days. Delivery service was great.
I had to use Customer service as i believed there was a fault (although it was user/instruction guide error) and they provided great service at speed (replied quickly)
10 mars 2025
Svar från Rest Relax
Hi Leanne,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your bed arrived quickly and that our delivery service met your expectations. We’re also glad that our customer service team could assist you swiftly, even though the issue turned out to be a misunderstanding with the instructions.
Your feedback means a lot to us, and we appreciate you taking the time to share your positive experience. If you ever need assistance in the future, don’t hesitate to reach out!
Kind regards,
The Rest Relax Team
I had such a great experience with Re
I had such a great experience with Rest Relax, thanks to their amazing customer service! From the moment I reached out with an issue, I was met with kindness, professionalism, and a real willingness to help. My order was incorrect and not as described by the manufacturer, which was frustrating, but Vim, my customer service representative, turned everything around.
Vim was incredibly helpful, patient, and went above and beyond to make things right. They listened to my concerns, took immediate action, and kept me updated every step of the way. Their dedication to excellent service truly stood out, and I felt valued as a customer.
Mistakes can happen with any company, but the way they handle them makes all the difference—and Rest Relax absolutely nailed it. Thanks to Vim, my issue was fully resolved, and I couldn’t be happier. If you’re looking for a company that genuinely cares about its customers, I highly recommend Rest Relax!
25 februari 2025
Svar från Rest Relax
Hi Rhys,
Thank you so much for your amazing 5-star review! We're absolutely thrilled to hear about your positive experience with our customer service team, and we’re so glad that Vim could help turn things around for you. It’s wonderful to know that our efforts to resolve the issue and provide clear communication made a difference.
Mistakes happen, but we believe in going above and beyond to make things right, and it’s rewarding to hear that our commitment to excellent service shone through. Thank you for recommending Rest Relax, and please don’t hesitate to reach out if you ever need anything in the future.
Kind regards,
The Rest Relax Team
Worth buying
Communication was great as after 2 weeks I emailed them and they emailed back and after 2 days I got an email update stating it’s been posted and I received the item 3 days after
24 februari 2025
Svar från Rest Relax
Hi Leon,
Thank you for your great review and for sharing your experience! We're so glad to hear that you were pleased with our communication and the timely updates regarding your order. We always strive to keep our customers informed and ensure a smooth delivery process.
We appreciate your feedback and look forward to serving you again in the future. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know!
Kind regards,
The Rest Relax Team
Purchased a bed from Rest Relax
I recently purchased a bed from Rest Relax, and I couldn't be happier with my experience! The bed is not only stylish but also incredibly comfortable, exactly as described. The delivery was fast and hassle-free, and the entire process was smooth from start to finish.
The quality of the bed exceeded my expectations, and I’m thrilled with how it has transformed my bedroom. I highly recommend Rest Relax to anyone looking for great products and exceptional service.
Thank you for making my purchase so seamless and satisfying!
30 november 2024
Omdöme utan inbjudan
Svar från Rest Relax
Wow, thank you so much for your amazing feedback! We’re over the moon to hear that your experience with Rest Relax was so seamless and satisfying.
It’s wonderful to know that the bed has exceeded your expectations in both style and comfort and that it’s made such a positive difference to your bedroom. We always strive to provide high-quality products and excellent service, so your kind words mean the world to us.
If you ever need anything else, we’re here to help. Thank you for choosing Rest Relax and for your recommendation – it truly means a lot!
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