Repairly Omdömen 

143
•
TrustScore 4 av 5

4,2

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I broke a new Samsung S9 and Repairly fixed for me perfectly. The model had only been released a few weeks beforehand so they had to order a part in, but this arrived the next day. Several other c... Se mer

Betygsatt 2 av 5 stjärnor

Phone repair took 25 hours not the advertised 3 and a half hours. Communication was confused with one set of comms telling me repair was complete and out for delivery and another telling me engineer... Se mer

Betygsatt 5 av 5 stjärnor

Put in my request for a diagnosis around 11am. Picked up between 12 and 1 and returned just after 2pm with constant comms throughout the transaction. Amazing.

Betygsatt 5 av 5 stjärnor

My iPad screen cracked when it fell off the kitchen worktop. Although it still worked the crack was getting bigger and small pieces of glass could be felt on my fingers. After contacting Apple for a... Se mer

Företaget har svarat

Företagsinformation

  1. Telefonreparatör

Informationen kommer från olika externa källor

Repairly offers on-demand phone and tablet repairs. Simply order online and a Repairly Representative will collect your device, take it to be repaired and return it within just a couple of hours. Backed by top investors such as VirginMedia, Liberty Global and Techstars.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

143 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(143)

0 omdömen under de senaste 12 månaderna

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Betygsatt 4 av 5 stjärnor

So easy to get the screen repaired

So easy to get the screen repaired. Totally hassle free, so fast, and the finished product is spot on. The only reason this is not five stars is that the area covered is smaller than ideal (I had to get my husband to take the phone to work with him) and also that there are some makes and models not covered by the company yet. But this is presumably becuase it is still in the early stages. Hopefully they will get bigger and have more product and area coverage.

23 augusti 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Hey Kirsty, thanks for the feedback, yep we will be expanding our area v.soon :)

Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic service, really clear communication, good quality repair. Collected my phone and returned within a few hours, and cheaper than I'd been quoted by a well known high street shoe repairer! Very impressed.

20 augusti 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Haha thanks Lindsay, glad you enjoyed the Repairly experience :)

Betygsatt 5 av 5 stjärnor

Just do it!

Fantastic. Put off having my ipad air fixed for a whole year when I finally got around to looking for places to do it! I work in central London; they were at my office by 10.30 and it was back by 1.30ish - good as new! I found it hard to believe that this was an actual thing, but my LCD is repaired and I'm finally using it again for the first time in ages! Thrilled. Thanks Repairly, would recommend to anyone. :) plus, reasonable prices which I couldn't find in many other places.

17 augusti 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

3 hours, that's pretty good ;)

Betygsatt 5 av 5 stjärnor

Amazing service and SO fast

Amazing service and SO fast. Dropped my phone and smashed the screen to pieces - they picked up from my office within an hour of placing the order on the website. It was gone for around two hours and was brought back as good as new with 12 months Repairly warranty. I never write reviews but I'm honestly amazed at what a good service this is. They are also cheaper for screen repairs than any stores I looked at in London. Would only ever use Repairly going forward. BRILLIANT!!

16 augusti 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Haha thanks GS, we really appreciate the kind comments and super glad you shared them in a review. We look forward to working together again!

Betygsatt 5 av 5 stjärnor

Absolutely great

Absolutely great. Picked up in the morning and dropped off by lunch time. Phone came back repaired to a high standard for a reasonable price.

13 augusti 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Nice!

Betygsatt 5 av 5 stjärnor

Feels a slightly remote process but …

Feels a slightly remote process but they do what they say on the tin.
Sent a badly cracked ipad and it was back in two days good as new at a very reasonable price.

13 augusti 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Glad we fixed this but 2 days is too long, next time we will do better!

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service. Easy to use website. Quick return. Smashed screen now good as new. Nice to have contact with real humans when handing over to the courier and by email. All very friendly.

10 augusti 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Haha, real humans!

Betygsatt 5 av 5 stjärnor

Super quick

Super quick, super pleasant, really happy with the service again (yep, I've smashed my phone up twice now)

10 augusti 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Lol, only twice? ;)

Betygsatt 5 av 5 stjärnor

Rapid response

found out about these guys on google after smashing my iPhone 6 screen to pieces. 3 hours later the phone is back with me and looking just as beautiful as before. huge

10 augusti 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Haha huge, thanks Joe!

Betygsatt 5 av 5 stjärnor

Awesome guys!

In the time of my Monday meeting, these guys picked up, repaired and returned my iPhone in my office! In less than 2 hours! No time to miss it ;) !

9 augusti 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Haha, "during meeting phone repair" should be our new tagline ;)

Betygsatt 5 av 5 stjärnor

Very good & very quick (sub 1hr)

Very good & very quick (sub 1hr) - friendly service.

In terms of communication, I would recommend improving the service through sending an email to the customer when they book their service in and then send follow up emails with updates of how things are tracking. Other than that, all good.

Thanks

8 maj 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Sub 1 hour, that's sweet ;)

And great feedback on the email tracking, we will work on this!

Betygsatt 1 av 5 stjärnor

I have to say that I am really not …

I have to say that I am really not impressed.

My phone was running perfectly before I sent it in except for the fact that the screen was smashed.

I paid over £130 for the repair (screen and battery replacement). The screen stopped working 3 weeks later and Apple informed me that the battery was faulty after having run a diagnostics test.

I contacted repairly and they told me that they would replace the battery. I sent my phone in for repair and was told it was not fixable and charged a diagnostics fee!

At no point was I told that I would be charged a £30 'diagnostics' fee.

I have now forked out over £160 for repairs that have damaged my phone and have now had to purchase a new one.

I believe I deserve compensation.

I do not recommend this company! Go to Apple directly!

28 april 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Hey Amy,

Apologies for the delay here, we have just refunded the Diagnostics fee, this was a mistake on our part ;)

Re. the battery, we would be happy to take this in again for another check if you would like? If yes, please email hello@repairly.co.uk and we can come collect!

Thanks
Repairly

Betygsatt 5 av 5 stjärnor

Extraordinary

Extraordinary! I cannot thank them enough: when you have a teenager stuck in a trauma ward with their phone/life line having sustained damage, as a parent you are kind of stuck. I messaged Repairly at 11.35pm on the off chance we could drop the phone off at their office as we were on a ward. Within minute they replied 'no worries we can get to the ward'. And they did indeed pick it up in the morning and a few hours later a young man was wandering round the ward looking for our room with a repaired phone. How is that for service.

7 april 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Hahaha thanks Verene, we are super glad that we could help you with this :)

Betygsatt 5 av 5 stjärnor

Excellent Service

I was a bit dubious about giving up my phone to a stranger for a screen repair, so I started out by asking a few questions via the online chat and started get email replies late at night - do they never close ?- I already had a quote from a high street shop and they matched it including collection and deliver. A very pleasant young person came within 10 minutes of the booked slot, put my phone in a protective box and less than two hours later, they were back with my phone, looking as good as new. Superb.

28 juni 2016
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Haha, we try to never close yes ;)

And yes, we try to match price but with extra convenience of you not having to leave your house/office.

Thanks for the feedback!

Betygsatt 5 av 5 stjärnor

Exceptional service

I dropped my beloved Samsung S5 on my way to work one morning, smashing the screen. I had a quick Google at where to have it fixed near the office, and I came across Repairly so decided to give it a go. I was quite surprised at the service they were offering, so I even messaged them to double check that the price included them picking it up and bringing it back.

At about 10am, I booked a slot between 11am and 12pm, with the promise of it being delivered back in a 2 hour time slot. They turned up, explained they would take the phone and replace the screen, and bring it back as soon as possible. Given that it was naturally raining heavily in London, it was amazing to not even have to leave the building!

Within an hour my phone was back in my hands (absolutely perfect), and they went on their way again. I was amazed at how quick the service was, especially given the convenience and the fact it actually cost me less than my insurance excess without having to go phoneless for even a day.

I would highly recommend Repairly for anyone who needs a reliable phone repair, and I have done so to many colleagues and friends who were equally amazed that I hadn't even made it to my lunch break before having a fully operational phone again!

28 juni 2016
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Thanks Carla, we love that fact that you didn't have to go outside into rainy London!

We look forward to working again soon :)

Thanks
Tom

Betygsatt 5 av 5 stjärnor

Amazing service at the start of the week

We booked in a repair for 10am on a Monday, perhaps peak repair day for an iPhone screen, especially during the excitement of large football tournament. The cheery Repairly arrive at the office in torrential rain, bang on the time slot, collected the phone and was very friendly. The phone was whisked away for repair, and back that same morning!
Having pre-authorised payment online via card, the service was sleek and simple, and I guess most importantly the poor old iPhone 6's screen was fixed expertly and given a new lease of life. All at a cheeper price than others. A big thank you from the phone and us.

27 juni 2016
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Thanks Matt, glad we got this back you in the morning!

Betygsatt 5 av 5 stjärnor

The uber for repairs? ;)

They came to me, picked up the device and returned it back repaired within an hour. Awesome service and highly recommended! Definitely a future for expanding into other areas than just smartphones... Go guys!

5 maj 2016
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Haha thanks Filip :)

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