Repairly Omdömen 

143
•
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I broke a new Samsung S9 and Repairly fixed for me perfectly. The model had only been released a few weeks beforehand so they had to order a part in, but this arrived the next day. Several other c... Se mer

Betygsatt 2 av 5 stjärnor

Phone repair took 25 hours not the advertised 3 and a half hours. Communication was confused with one set of comms telling me repair was complete and out for delivery and another telling me engineer... Se mer

Betygsatt 5 av 5 stjärnor

Put in my request for a diagnosis around 11am. Picked up between 12 and 1 and returned just after 2pm with constant comms throughout the transaction. Amazing.

Betygsatt 5 av 5 stjärnor

My iPad screen cracked when it fell off the kitchen worktop. Although it still worked the crack was getting bigger and small pieces of glass could be felt on my fingers. After contacting Apple for a... Se mer

Företaget har svarat

Företagsinformation

  1. Telefonreparatör

Informationen kommer från olika externa källor

Repairly offers on-demand phone and tablet repairs. Simply order online and a Repairly Representative will collect your device, take it to be repaired and return it within just a couple of hours. Backed by top investors such as VirginMedia, Liberty Global and Techstars.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

143 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(143)

0 omdömen under de senaste 12 månaderna

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Betygsatt 2 av 5 stjärnor

Not Reliable

Repair took over a day due to needing a part to be ordered in.
There were no instructions on how to prepare the phone
The repair was done poorly, The proximity sensor is now not working all of the time and there is a gap bewteen the screen and the frame so i can see the back light

30 november 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Thanks for the honest review Euan, I just called and left a message (It's Tom by the way), would love to talk further about this.

Yes, sometimes devices slip through our vigorous quality checks, in this case we bring those in for a re-repair under our 12 Month Warranty, so we propose we pick this up at a time convenient for you :)

Interesting point re. the instructions, we will look into this.

And apologies for the delay, sometimes we don't hit our average 3 hour turnaround time with the LG devices, due to the rarity of these parts, but are improving this each week.

Thanks and we look forward to resolving this issue for you Euan!
Tom

Betygsatt 3 av 5 stjärnor

Phone repair was fine, fell flat on promises and communication

I had an average experience with Repairly. I signed up for a screen replacement and booked an appointment which was an easy and smooth process. However, there were issues with stock and communication.

It wasn't until they had already collected my phone that they informed me that they didn't have the screen in stock and it was going to take an extra day.

The phone actually got repaired late that day in the end but it was far too late to re-arrange for collection. We arranged for 9-10am the next day. I got a number of e-mails containing conflicting information at 9am the next day. 10am came and went with no communication from Repairly. I sent a message at around 11:30am asking where the phone was and requesting an update. I tried the online chat tool and got no response, and was unable to find a phone number.

At 12:30pm I got a response informing me that a courier was on the way and would arrive in 20 minutes.

The repair itself is fantastic. I am just a bit surprised they neither offered me a concession on the price (since they didn't deliver on their promise of turn around time) nor offer me a discount on future services, since their service comes at a premium price over alternatives.

30 november 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Hey Stephen,

Thanks for the brutally honest review, these are the most valuable to us as it shows us our greatest opportunities for improvement :)

"I signed up for a screen replacement and booked an appointment which was an easy and smooth process."

- THANKS!

"However, there were issues with stock and communication. It wasn't until they had already collected my phone that they informed me that they didn't have the screen in stock and it was going to take an extra day."

- Yes sometimes when we are overrun with particular devices, we can't hit our average turnaround time of 3 hours, we are improving on this each week and are deeply sorry for this delay, we understand how hard it is to be without our most prized possessions.

"The phone actually got repaired late that day in the end but it was far too late to re-arrange for collection. We arranged for 9-10am the next day."

- Glad to see that we did manage this on the same day :)

"We arranged for 9-10am the next day. I got a number of e-mails containing conflicting information at 9am the next day. 10am came and went with no communication from Repairly. I sent a message at around 11:30am asking where the phone was and requesting an update. I tried the online chat tool and got no response, and was unable to find a phone number."

- Yes there seems to have been a mixup with our couriers here, apologies for the inconvenience.

"At 12:30pm I got a response informing me that a courier was on the way and would arrive in 20 minutes. The repair itself is fantastic."

- THANKS AGAIN!

"I am just a bit surprised they neither offered me a concession on the price (since they didn't deliver on their promise of turn around time) nor offer me a discount on future services, since their service comes at a premium price over alternatives."

- Very good point, I have just emailed you a little surprise ;)

Thanks again Stephen for this invaluable feedback and we look forward to performing MUCH better on your future repair.

Thanks again,
Tom (COO - Repairly)

Betygsatt 5 av 5 stjärnor

Repairly is awesome

Repairly is awesome. Best service ever.

30 november 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Hi Rob, thank you for taking the time to leave us such a beautiful review :)

Betygsatt 5 av 5 stjärnor

Amazing

Amazing, fast service. Very impressed! 100% recommend!

28 november 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Hi Sophie:

Thank You for giving us a shot, and even more for leaving us this review.

Betygsatt 5 av 5 stjärnor

Repairly collected my phone and …

Repairly collected my phone and returned it with its screen repaired just a few hours later. Great service. Respond quickly to emails checking on progress.

27 november 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Hi Kit, We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful.


Than you again :),

Repairly Team

Betygsatt 5 av 5 stjärnor

Simple, efficient and great value.

What first class, simply and efficient service, I made the call at 10am and had the iPad collected repaired and returned by 2:30pm. This included regular updates and an opportunity to bring the collection forward. I will definitely be bookmarking this site and will recommend to friends.

23 november 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Hi Tony, Thanks for taking the time to share your prestige opinion on Repairly. We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation.

Betygsatt 5 av 5 stjärnor

Courteous and professional staff throughout. Perfect.

Went to iSmash for a quote to repair the screen of an Ipad2 and was quoted £249, the same as the price of a new iPad2 (although the engineer was very apologetic). Looked online for alternatives and was quoted £54.99 by Repairly for a same day repair with free collection and delivery. Booked them straight away, they collected the item within hours and it was back with a new screen and screen protector within another three hours. Courteous and professional staff throughout. Perfect.

22 november 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Hi Steve,

Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Repairly team would like to thank you for our repair service.

Regards,

Repairly Team

Betygsatt 5 av 5 stjärnor

Booked for the next day was quick and …

Booked for the next day was quick and friendly. Sure I’ll need them again and I will use them.

22 november 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Hi Vaughan, thanks for taking your time to write this with a perfect score for our service, we as an team really appreciate it.

Thanks,

The Repairly Team

Betygsatt 5 av 5 stjärnor

Quick and efficient repairs - with really cool staff.

Six months ago I broke the glass of my iPad and Repairly repaired it quickly and efficiently, within the day. After six months of heavy use, some slight anomalies appeared and Repairly took the device back and repaired it again under warranty with the same speed and professionalism. Added to that they are just a joy to deal with: the definition of good service

21 november 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Thank you for your lovely review Julian. :) It's very kind of you to take the time to post it.


Kind regards,

The Repairly Team

Betygsatt 5 av 5 stjärnor

Great Service from start to finish …

Great Service from start to finish regarding the screen repair I had been putting off for ages. Had I known how easy it was to use Repairly I would have repaired the screen ages ago. My iPad was collected repaired and delivered back all within 24 hours.

20 november 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Marvellous Service

I work in a Special Needs School and our ipads get treated quite rough. Although we have our ipads in spongy cases, they still suffer from frequent screen breaks and other faults.. Repairly have been our solution. They even repaired some ipads that our previous repairer had bodged up. A quick efficient service. Just book them in, box then up and leave them to be collected. And we get billed on a thirty day invoice that is essential for schools.
Perfect

17 november 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Thank you John, first for doing business with Repairly and second for your kind words.

Betygsatt 3 av 5 stjärnor

Good but slow

The pick up and delivery was fine. And they repaired the screen as requested. However, this process took 2 days not the "few hours" they refer to, with a fair bit of miscommunication - eg saying the phone was on the way back when in fact it wasn't.

So overall they got the job done, but it needs to be quicker.

17 november 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Hey John!

Thanks for the feedback, is really valuable.

Yes we must admit we dropped the ball a little on this one and did take a little longer than average, this is our bad... but don't worry, we're working on it!

We look forward to our next chance to delight and amaze you with our repair skills :)

Thanks and have an awesome weekend!
Repairly Team

Betygsatt 5 av 5 stjärnor

Exceeded expectations

Great service, quick return, and excellent quality. Highly recommended!

15 november 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Hi Austin,

Thank you very much for doing business with Repairly and also for 5 stars!!!

Betygsatt 5 av 5 stjärnor

Don't try the rest, try the best

We've tried a few iPhone repair companies and this is the best one so we're sticking with Repairly. We send them at least 2 phones a week and the odd iPad and they always come back the same day and perfectly restored. Great, great service and highly recommend.

15 november 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quality service!

So, I walk into work on Tuesday morning and my boss says "my ipad pro screen is cracked, please can you get it fixed by Friday as I am travelling". Hmmm, okay what to do, Google - what would we do without it! After scrawling through and calling up a couple of places that could not help me at short notice I came across Repairly. After reading the reviews, chatting online to one of the guys who works there who was very helpful, I decided to go with them. At 11am I booked it in, by 1.30pm they had picked up the device, taken it away, replaced the screen and repaired it and by 6pm that day I had it back in my hands and one very happy boss! I would highly recommend Repairly, great service, efficient repairing of the device, friendly, helpful staff and if you need a quick turnaround repair, I would give them a call or look them online! Thank you!

15 november 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic service! My son smashed the screen on his iPad Air 10am. I placed the order 11am, the courier collected the iPad at midday and it was back with us in perfect condition, as good as new and sparkling clean by 2:30pm. And all for under £60. Brilliant job - thanks so much.

11 november 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Haha thanks Tonibelle, 2.5 hours is a great turnaround time for an iPad Air :)

Betygsatt 5 av 5 stjärnor

Greatest phone repair service

“Greatest” phone repair service. phone screen broke, they picked it up and returned it without going to a repair store and wasting time waiting.

10 november 2017
Omdöme utan inbjudan
Logotyp för Repairly

Svar från Repairly

Haha thanks Jennifer, we really appreciate the kind comments :)

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