I never got any replies on my inquiries when my parcel arrives and the delivery has never happened. I did have to go legal steps with my credit card company to get my money back!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
If you’re looking for a rare pair of trainers which are not available in classic retail outlets or they are from a previous collection and the brand itself are no longer stocking them, try Relace. I w... Se mer
Thankyou Mel for the personal and great customer service. After PostNL lost my package, Mel went out of his way to track down another pair of my much wanted sneakers and even arranged to meet personal... Se mer
Företaget har svarat
Ik heb onlangs de Nike P-6000 besteld via Relace.be, en ik ben zeer tevreden over de aankoop. Het bestelproces was eenvoudig en snel, en de sneakers werden netjes en op tijd geleverd. Ook de klantens... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Relace, our mission is clear – we make exclusive sneakers, clothing, and bags accessible. With a strong focus on offering a diverse selection of premium products and delivering exceptional customer service, we're dedicated to making your shopping experience effortless and enjoyable. Our team is here to provide personalized advice and answer any questions, ensuring you find your perfect fit.
Kontaktuppgifter
Lutlommel 13, 3920, Lommel, Belgien
- info@relace.be
- relacebe.myshopify.com
3,3
Medel
171 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Goede prijzen en heel aardig ook snel
Goede prijzen en heel aardig ook snel
Geleverd
29 februari 2024
Omdöme utan inbjudan
Svar från Relace
Thank you for your positive feedback! We're delighted to hear that you found our prices appealing and were pleased with the speed of our service. Ensuring that our customers enjoy a swift and satisfying shopping experience is a top priority for us. Your support means a great deal to us, and we look forward to continuing to offer you great value and speedy service in the future.
Mon colis avait été perdu et Mel a fait…
Mon colis avait été perdu et Mel a fait tout son possible pour que mon colis arrive!
Elle est vraiment très professionelle :-)
20 februari 2024
Omdöme utan inbjudan
Svar från Relace
Thank you for sharing your experience, and we're so sorry to hear that your package was initially lost. It's wonderful to know that Mel was able to assist you effectively and ensure your package arrived. We take pride in having team members like Mel who go above and beyond to resolve any issues with professionalism. Your feedback is greatly appreciated, and it motivates us to maintain high standards of customer service. We look forward to serving you again in the future and hope your next experience will be smooth and entirely satisfactory.
Good service!!
20 februari 2024
Omdöme utan inbjudan
Svar från Relace
Thank you for your enthusiastic feedback! We're thrilled to hear you experienced great service with us. Ensuring that you receive top-notch customer support is our priority, and it's always rewarding to know when we've succeeded. We look forward to providing you with the same level of service in the future. Thank you for choosing us!
Goede en snelle service
Goede en snelle service! Ik ga hier vaker bestellen!
10 januari 2024
Omdöme utan inbjudan
Svar från Relace
We're thrilled to hear about your positive experience with our service! Knowing that you found our service both good and fast is incredibly rewarding for our team. We're looking forward to serving you again and are excited about the opportunity to provide you with the same level of satisfaction in your future orders. Thank you for choosing us, and we can't wait to welcome you back soon!
Ordered Nike air Max 1 sneakers
Ordered Nike air Max 1 sneakers. They had a little bit delay, but the communication with Relace was during the delay really good. I’m happy with my sneakers now they’re delivered.
14 december 2023
Svar från Relace
Thank you for your feedback and patience regarding the slight delay with your Nike Air Max 1 sneakers. We're glad to hear that the communication from our team met your expectations during the wait. It's our top priority to keep you informed and comfortable throughout the process, even when unexpected delays occur. Hearing that you're happy with your sneakers now that they've been delivered brings us immense joy. We appreciate your understanding and look forward to providing you with great service and products in the future. Enjoy your new sneakers!
Svar från Relace
Hi Es,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
Ho il codice di tracciamento ma del pacco non si sa nulla
I have had troubles with PostNL because the gave me the track code but in the reality the package didn't seem to exist. I talked to Relace’s assistance and I found very politeness and help. Finally the package has arrived, Mr. Westerlinck of the assistance guided me in every step the package had taken and I’m very satisfied of my pair of adidas shoes. Maybe I suggest Relace to change the transport company because it seems that it’s Relace fault when I think problems come from the delivery agency. Thank you for all,
Beatrice
2 december 2023
The shoes and price were excellent
The shoes and price were excellent. But the delivery took way too long.
But i will be a returning customer
22 november 2023
Svar från Relace
Hi Bjorn,
Thank you so much for taking the time to provide feedback. Due to external factors delivery times can sometimes be a bit longer than expected. We do everything we can to deliver your sneakers as soon as possible next time.
Regards
Relace
Shoutout to relace!
Shoutout to relace! I got my parcel on time and it was 100% what I expected✅
29 november 2023
Omdöme utan inbjudan
Pas d’accès au droit de rétractation…
Pas d’accès au droit de rétractation de14 jours
13 november 2023
Svar från Relace
Bonjour,
Nous offrons un droit de retour uniquement après réception.
Super cool shoes at a decent price
Super cool shoes at a decent price. Delivery took almost two weeks which got me worried at first, the owner of the company responded to my emails very friendly and polite. Good company and will use again. Very happy with my sneakers!
4 november 2023
Omdöme utan inbjudan
Na lang zoeken de Jordan 4’s gevonden
Na lang zoeken de Jordan 4’s gevonden. Erg tevreden.
En de volgende keer doenlijk weer zaken met deze sneaker fanaat
6 oktober 2023
Omdöme utan inbjudan
Svar från Relace
Hi Michael,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
Svar från Relace
Hi,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
Mica green dunk low
quick delivery and quick reply!! i told them im in a rush and i received the sneaker less than a day 😚👍👍, sneaker quality is good and legit, like the picture posted.
8 september 2023
Omdöme utan inbjudan
Svar från Relace
Hi,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
AMAZING Customer support
Everything from ordering to getting the order went flawless.
100% Recommend
25 augusti 2023
Svar från Relace
Hi,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
THE PLACE TO BE FOR AUTHENTIC AND…
THE PLACE TO BE FOR AUTHENTIC AND EXCLUSIVE 👟👟SNEAKERS. MY NIKE DUNK LOW SB CRENSHAW 👟🔥🔥🔥👟 DELIVERED IN PERFECT SHAPE!!!
⭐️⭐️⭐️⭐️⭐️
25 augusti 2023
Omdöme utan inbjudan
Svar från Relace
Hi,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
Snelle service en heel vriendelijk!
14 juni 2023
Omdöme utan inbjudan
Svar från Relace
Hi Neha,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
Amazing service love their shoes !
12 juli 2023
Omdöme utan inbjudan
Svar från Relace
Hi Liam,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
Zeer snelle en goede service
Zeer snelle en goede service!
Kan altijd alles krijgen. Top!
14 juli 2023
Omdöme utan inbjudan
Svar från Relace
Hi Rob,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
10/10
Great website, fast shipping and overall excellent service. Highly recommend!
7 juni 2023
Omdöme utan inbjudan
Svar från Relace
Hi Timon,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.