Reid Cycles Omdömen 3 135

Great looking bike, but didn't come with all the pieces so we then had to take to a bike shop to have put together at our expense, my daughter bought it for a trip with her girlfriends hence us using a bike shop to put together

Reid products, even those considered budget, are actually well made. I am astonished by the quality of their bikes.

tried calling multiple times about bike seat and noone returns call despite leaving messages.

The overall build quality of the bike is good but for the price I paid, it could have been better. The derailleur is not smooth enough for gear transitions…

Bought two reid mountain bike disc and disc pro. Must say, never in my time of using reid product have I come across such poorly designed bikes and cheap and nasty. The crankshaft busted without even hitting the trails. reid, very disappointing! Your mountain bikes are of very low and poor quality. Not impressed at all!

Second purchase online from Reid Cycles. They have excellent communication and customer service. The staff are very helpful with any pre-purchase questions. Bike came with some assembly required, but full instructions are provided. Seamless online transaction, with delivery to the Gold Coast without any issues. 100% happy with the quality of the products from Reid.

Parts of the bike (cranks and stainless bolts throughout the frame) had rust after being caught out in some light rain for a day ride. Was very suprised so little moisture could cause it. Other than that the bike is nice to look and and my partner is enjoying riding it.

Such a beautiful good quality bike! Had to get a pro to come and sort the gears but other than that was super easy for my hubby to build!

Good fat bike for the money (ALPHA). Had a minor problem with the pedal, was replaced without issue with better quality pedals. Great communication and quick service. Highly recommended.

I had issues with my bike purchase from Reid cycles and it has been the most difficult and frustrating process trying to get them to help me. The Paramatta store do not answer their phone and when emailing customer service they take days/weeks to reply. When calling customer service you get put on to an automatic answering machine that cuts you off once you have been waiting over 10 minutes. Tried calling and emailing numerous times for assistance as I had a race coming up and no one from Reid cycles would respond. I finally got a response from Reid Cycles and I advised of the issues with my bike and the urgency of the matter (as I had a race coming up) and was requested to send a video of the issue which I was assured would be replied to the next morning. I was not replied to for nearly a week (2 days after the race).

Someone finally called me back and advised me I could bring the bike to the shop and they would look to see what the issue was but would have to pay a service fee for them to look at the bike - even though I had only purchased the bike and there was an issue with the bike from the start, and I am entitled to two free services as the bike was purchased new! The assembly videos also did not match the bike I had so even when I tried to fix the issues myself using the videos, it was impossible as the video was giving instructions on parts that were not even on my bike. (I originally selected in store pick up but after I paid, Reid cycles said that there was a 4 week delay with in store pick up so suggested home assembly - which left me little options as I needed a new bike before the race.

I am very unhappy with my purchase and the service from Reid Cyles and would not recommend them to anyone.

Part of the reason I bought this bike, which I love, was because it offered the free service within the first year of purchase.
But I found out yesterday that when I asked about where to take it, they don't service Cairns where I live. And I'm sure not going to take it all the way to Brisbane.
I am really disappointed about this.

Website easy to use. Goods arrived within 3 days.

I have a battery issue, i went to the Reid sydney shop to seek some guidence and was told to ring melbourne (after driving 60 kms)
After speaking to Sam on the help line we are working to a resoloution, Sam has been great, however there is a delay in getting a replacement, which means i cant go away on a biking trip, after waiting for the Covit rules to change etc.
im hoping Sam can resolve quickly.
Phil Took

Great experience dealing with Reid Cycles.
Customer service was fantastic and delivery was super quick. Awesome product.
Highly recommended. AAA+++

I have a Reid 29 inch xtrail bike and have found the service parts readily available and at a good price. Always delivered quickly to my home.
Great bikes and support..

Great bike basket
Good quality
Fast delivery
Good communication

Could not have provided better customer service. Very hard to find service of this level.

My bike was a lockdown purchase - but thankfully didn't take too long to be delivered to regional NSW. The extras came separately, a day or two later. I've had no problems with my bike, happy with the product and price!

Love it! My hybrid bike was so easy to assemble and also it’s so smooth on roads.

I ordered online with ease - helmet with delivered within 3 business days. Great service!