Regions Bank Omdömen 

Beware of using this bank; they have the worst support center For verification, they are asking silly questions like the first date of opening an account, driving license number, the address the full address of your branch where you open the account, and other silly questions if you miss a single piece of information, they will hang up in your face All they ask for the full Social Security number instead of the last four digits Full account number full routing number this is really ridiculous I cannot provide sensitive information to untrusted people after you provide them all the details they tell you they cannot find your account this is really silly question They charge you for every transaction whereas it is free on the other bank if you purchase something online you have to pay $4 if you if they issued a debit card you have to pay $12 it's a free on the others bank if you do transaction from account to an account you have to pay $12 they charge you for everything they will eventually you will find that you are paying 50 to 100 dollar or more every month just for their commissions this is really disgusting a disgusting way of stealing the money of their clients you cannot complain to the supervisors or the managers because they will hang up on your face when you ask them for that very rude very disgusting If you decided to close your bank account they will charge you$25 as I said This is very disgusting it's a free on all the bands

This Bank Account has been nothing but problems and NO ONE at their Customer Service Numbers has been able to resolve an unexplained charge of $23.oo that made my account over drawn...I will be going in person on Wednesday to close this account. They are NOT BANKERS and should not be representing them selves as such... They are just ordinary people at a call center who can not deviate from their script so they just pass you on or disconnect.... Zero answer to simple questions Zero help with disputing this charge no one can figure out... REGIONS BANK SUCKS go to Wells Fargo or BOA you'll be glad that you did

Excelente atención atentos me ayudaron en todo muchas gracias regions

I am writing to formally express my dissatisfaction regarding my recent experience at the Regions branch located at 7950 Airport Road in Naples, Florida.

During my visit, Samantha Herald displayed behavior that I found to be highly unprofessional and discourteous toward customers. Her demeanor was rude and unwelcoming, creating an uncomfortable atmosphere from the moment customers entered the branch. In addition, her appearance appeared unkempt and did not reflect the professional standards typically expected in a customer-facing banking environment.

When trusting Regions Bank with my annuity account and when I needed to withdraw funds at a time in life that was so stressful they chose to make it even more stressful by making errors in the process to withdraw my funds delaying me receiving my money. The person who handled my request would not even return my phone call or email. I got the run around from Regions and Securian both. Never have I felt so helpless and unheard in my life.

I want too leave Jordan Powell a great review ever since I met that young man he showed me o was important and couple of times with my problems he not only help me he went all the way to make it resolved his attitude made me take my retirement and social security from navy federal and just wanted regions the young man is a 5 star in my book thanks Anthony Frazier 😉

Worst bank ever. They will lock your account without any notices

I have not always been happy with my chosen Bank which is Regions Bank.... But...

Overall, I am Extremely Grateful for the Excellent Customer Service I receive from Regions Bank

Today,

Regions Bank quickly resolved an ongoing fraud commited against me through another finance company

I just couldn't get it to stop!!!

But Regions Bank Did!.... In less than 24 hours

I am grateful to Regions Bank especially when I was helped before by Regions Bank when someone committed fraud against me at a Regions Bank ATM many miles away

I have no idea still how the theft was committed... But I don't need to figure it out to know that I Truly Trust the Dedication and Security that Regions Bank provides for me every day

Thank you to Everyone that Makes Regions Bank be that Bank for me

Awful, they pulled my credit without authorization.

This is the worst bank I have used in my entire life. The worst customer service and the worst online interface. They make it incredibly inconvenient to set up autopay to make it more likely for you to pay interest. Instead of being able to set up auto pay online or even over the phone like most banks you have to call them to have a form MAILED to you which you then have to fill out with your banking information and then go to the post office to MAIL IT BACK. Which is absolutely insane!!! I had set up autopay a long time ago and then didn’t use the card for several months. When I made a $6k purchase on it I assumed my autopay would still be in place but I guess not. One day after my payment due date I noticed my payment wasn’t processed. I immediately paid the entire balance and asked them if they could please waive the interest fee since the autopay wasn’t processed and I paid it 2 days before the statement closing date and they said that wasn’t possible. So now I have to pay interest on $6k when I had the money to pay off the card the entire time they just scam you with the autopay complications. I am closing my account and I will never use this bank again. Just want to warn everyone of this scam artist bank so you can avoid this happening to you too.

While traveling overseas twice this year, they have froze my online banking. The first time I’m about four months ago I was in Turkey. They would not help me on the phone. They said I had to come back and sit across from them in person. So I flew back from Turkey and fixed it and they sent a letter to security and said don’t do this again he’s gonna be traveling for at least six months. Here four months later I’m in Malaysia and they blocked my account again. I called them and they knew exactly who they were talking to because I sat with a bank rep for at least an hour last time. They would not help me and I had to fly back from Malaysia, which is a 33 hour flight spent about $3500, and put up with all the aggravation. Horrible bank.

Customer service is horrible. I was a small account holder. I don’t think they really wanted to do business with me because of that. A couple of times I went in for a meeting with one of the bankers and kept getting interrupted by other employees. I guess they thought their business was more important than mine. So I found a bank more interested in doing business with me.

The Regions app is my only spinning circle app and I have lots of apps. Three attempts to update a bill pay address and three fails. My fourth attempt was successful but only after saving one line change at a time. Then received a fail trying to pay the just edited bill. Also Regions new rule for withdrawing large sums of money ($2k or more) is a hassle hiding behind "its for your protection..." All companies say this until they get hacked so what protection.

Kylen Ware from the Lamar Ave branch in Memphis, TN was very helpful during the account opening process — patient, attentive, and knowledgeable. We spent several hours opening three accounts, and he answered all of my questions thoroughly at that time.
Unfortunately, the level of service changed significantly after the accounts were opened. I was told I could reach out with any questions, but multiple calls and messages have gone unanswered, even after being told I would receive a callback. This made it difficult to get support when I needed help navigating my accounts.
While calling the Regions Bank customer service line was extremely helpful and answered all of my questions, my direct experience with follow-up from this branch did not meet expectations.

I have been issued a social security benefits payment. On Friday the 24th. But even though regions has the deposit they will not release it until the first of the month. Gotta find a new bank.

My first aggravating experience with them was when I was opening an account they told me it wouldn't take that long it was double the time that they said it would take then I deposited cash in the account and it took way longer than it should of to deposit I don't know why it couldn't be immediately since it was deposited at the ATM at the bank then I had a $525 government check
When I found out the fee was going to be over $7 for immediate processing I decided to wait and do the overnight processing I get an email telling me that it won't be processed until a week later and the lady I talked to was helpful but wasn't helpful she even called out the wrong month when I talked to her about it so I'm going to give it a couple more chances and then I'm going somewhere else I was with PNC for years I'll probably be going back the only reason I left PNC was there wasn't a location close to me !!

I put in a fence last year around July and signed up for the finance option through Regions Bank. In January of this year I paid the loan in full based on the outstanding principle. Come to find out 4 months later my account still has a balance that is still accruing daily interest, according to the 2 individuals I spoke with. I asked to speak to a manager to better understand since both people I spoke to kept trying to throw the fine print from the contract at me. When I asked for the payoff invoice to be sent to me to finally close this out, I was told I needed a fax number or they could not send it to me. Who in 2026 has a residential fax number? They said I could not receive it neither through the portal in the website nor to my email. Very poor customer relations and practice when it comes to closing an account. I just want to put this behind me and have someone with a brain to tell me why I am still accruing interest.

Went to regions bank in spanish fort a couple times the assistant managers didn't seem to know anything seemed to not care.Couldn't answer any questions p n c.Bank is right down the street

Over the course of more than 40 years of buying and selling property, I have worked with numerous financial institutions. Unfortunately, my experience with Regions Bank during a recent construction and mortgage loan process was, by far, the most problematic.
In September 2021, we applied for and were approved for a construction-to-mortgage loan. At the time, my credit score exceeded 800. The loan closing took place in a booth at a fast-food restaurant, which was unexpected and unprofessional. During closing, we were charged $1,500 for a title insurance policy that named Regions Bank, rather than us as the insured; we were informed that obtaining a policy in our own name would cost an additional $1,000.
Shortly thereafter, a Regions representative contacted us to open a checking account, a process that took nearly ninety minutes! Despite already having a valid property survey, and without our approval, Regions ordered three additional surveys, adding approximately $1,700 to our loan balance.
When we sold our previous home in October 2022, we deposited the closing certified cashier’s check at a local Regions branch to be applied to the loan. The bank placed a ten-day hold on the funds. After the hold expired, we encountered repeated issues attempting to apply the payment to the loan, including account setup errors and multiple instances where the funds were removed from the loan and placed into a suspense account, resulting in unnecessary interest charges. Resolving these issues required multiple branch visits and extensive follow-up, and interest corrections had to be disputed.
During this period, the loan servicing issues negatively impacted my credit score (740), which caused me to miss qualification (>746) for a manufacturer’s promotional auto loan. Additionally, converting the construction loan to a permanent mortgage took over a month due to difficulty locating anyone at Regions who cared enough to complete the process.
Following conversion, additional problems persisted. Our debit card never functioned properly and despite assurances from Regions personnel, was never resolved. The escrow department failed twice to pay our homeowner’s insurance on time, requiring our intervention to prevent a lapse in coverage. Additionally, principal pre-payment was allocated incorrectly.
In summary, the cumulative errors and poor customer service made this an extremely frustrating experience. Based on this experience, I would strongly recommend considering other financial institutions for mortgage services.

If I could give a minus star I would! Mount Dora Florida branch manager John .This bank lies and takes your money without a care.We have had account hacked 2 times and have gone in half a dozen times to get things fixed before we even started dealing with the bank manager over a month ago and he dosen't come to appointments he sets up with you or returns phone calls! We are retired and someone keeps taking $500 from our account online bill paying (fraud) and they charge us $36 to stop it.We can't afford this we have no money to eat now... but the bank won't give the 500 back even though they see it's fraudulent .So they are making money off a person living on social security after being hacked! The cyber security at this bank is horrible customer service even worse ! Do not use this bank unless you have money to throw away it is as bad as the fraudulent scum that hacks your account, who knows they maybe one in the same!!!