We have recently purchased a property from Regency Living. The sales person we dealt with is Aidan Carter - he has been extremely helpful and knowledgeable throughout the process, we can’t praise h... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have only moved in 2 weeks ago but im pleased to say the process was made easy with the help and support of Aiden (senior sales advisor) who supported me throughout the whole process. If an when i ca... Se mer
Företaget har svarat
We made the decision to improve our lifestyle by buying at Christchurch Marina Court site. From our initial meeting, we found Carla Ball welcoming, enthusiastic and informative. Throughout the proce... Se mer
Sharon at regency living helped when our sellers solicitor kept waiting for a reply.Once I phoned Sharon she responded straight away to speed things up and made the process better She also answere... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We redefine the art of modern living amidst the breathtaking landscapes of the United Kingdom. Whether you envisage yourself overlooking coastal vistas, nestled in the countryside, or within reach of cultural hubs, Regency Living offers a variety of enviable destinations to choose from.
Kontaktuppgifter
Storbritannien
- regency-living.com
4,7
Utmärkt
158 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Solent Grange.
We found Solent Grange after a chance conversation with a friend. We made an appointment and met Belinda from Regency Living.
We loved the Omar Ikon and eventually put a deposit on our dream home. We decided to use the Assisted Move option and was introduced to Darren.
The whole process took approximately 8 months. This was mainly due to our buyer organising an Architect, Surveyor and Structural Engineer and at one point they lost their buyer!
During this time we were supported fully by Darren and Belinda from Regency Living.
We love our new home, there is a lot more space than you realise. Solent Grange is a great site with fantastic views looking towards the IOW.
We feel very lucky.
2 juni 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you for taking the time to share your experience and for leaving such a thoughtful review.
We are delighted to hear that your chance discovery of Solent Grange led you to finding your dream home. Purchasing a new home can be a significant journey, and we are pleased that Belinda and Darren were able to support you throughout the process, particularly during the challenges and delays that arose during the sale of your previous property.
The Assisted Move service is designed to help make the transition as smooth as possible, and it's wonderful to hear that you felt fully supported throughout the eight-month process.
We're also delighted that you are enjoying your new Omar Ikon home and have settled into life at Solent Grange. We agree that the homes offer an impressive amount of space, and the views across to the Isle of Wight are certainly one of the many special features of the park.
Thank you once again for your kind words. We wish you many happy years in your new home and as part of the Solent Grange community.
Kind regards,
The Regency Living Team
Property at Upton
We came and look at some of the properties at regency living at Upton. We needed a property for our mum everyone is so friendly at the site and when we had problems with anything we spoke to aiden carter and he sorted it out very quickly and kept us up to date with everything and we did a part exchange on mum's place and we go for a walk on the site most days and everybody kept speaking to us and i think my mum will be very happy on this site thank you so much for everything
30 maj 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you and your mum have had such a positive experience at Regency Heights. Choosing a new home is an important decision, and we're pleased that the friendly atmosphere on the development and the warm welcome from residents helped make the process easier.
It's particularly wonderful to hear your kind comments about Aiden. We will be sure to pass on your feedback to him, as he will be delighted to know that his support, communication, and dedication throughout the process made a difference.
We're also pleased that the part-exchange process went smoothly and that your mum has already had the opportunity to get to know the community. The welcoming nature of our residents is something we are very proud of, and we're confident your mum will soon feel right at home.
Thank you again for your kind words. We wish your mum many happy years at Regency Heights and look forward to welcoming her to the community.
Kind regards,
The Regency Living Team
Just purchased our new home at…
Just purchased our new home at Meadowlands Court, Bude and have to say a big thank you to Tracey. She has been so helpful, nothing was too much trouble and went above and beyond in helping us secure the property. A very quick and smooth completion.
28 maj 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that your purchase at Meadowlands Court went so smoothly and that Tracey was able to provide such helpful support throughout the process. We will ensure your kind comments are passed on to her, as we know she will greatly appreciate the feedback.
Congratulations on your new home and we wish you many happy years at Meadowlands Court.
Kind regards,
Regency Living
Reculver Court Kent
We were down in Kent on holiday, we just popped in to ask a few questions & have a look around. Met Lisa for the first time, her knowledge of the whole process of buying a park home was invaluable, explained that we are not in a position to buy at the present time, just gaining knowledge. Lisa took us through the whole process with time to answer any of our questions, the visit could not have gone any better & we will be sure to keep in touch.
What we liked was the time spent with Lisa was time well spent, if the park has homes for sale when we are ready we will be going back to Reculver Court & hopefully be dealing with Lisa again.
20 maj 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you for taking the time to leave such a thoughtful review.
We are delighted to hear that your visit to Reculver Court was such a positive experience and that Lisa was able to provide you with helpful guidance and information regarding the park home buying process. We understand that purchasing a home is a significant decision, and we are pleased that Lisa’s knowledge, patience and approach made your visit both informative and enjoyable.
We will be sure to pass your kind comments on to Lisa, who will be thrilled to receive your feedback.
We very much look forward to welcoming you back to Reculver Court in the future and hope that when the time is right, we can assist you further with finding your perfect home.
Kind regards,
Regency Living
Lisa was wonderful
Lisa was wonderful when my Dad decided to look at Reculver Court. She was kind and friendly and she really cared about my Dad and helping him by answering his questions and advocating for him when needed. Dad is now very excited to move into his new home ASAP.
26 maj 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you so much for your lovely review.
We are delighted to hear that Lisa was able to make such a positive difference throughout your Dad’s experience at Reculver Court. Providing kind, supportive and helpful guidance to both residents and their families is incredibly important to us, so it is wonderful to know that Lisa’s care and dedication shone through.
We will ensure your kind comments are passed on to her, and we are thrilled to hear that your Dad is excited to move into his new home.
We wish him every happiness for this exciting new chapter at Reculver Court.
Kind regards,
Regency Living
Since moving into Solent Grange a…
Since moving into Solent Grange a number of issues have emerged.
Primarily because of changes in the operational structure that is taking place by Regency. We have experienced the effect of this first hand.
However I would like to mention the following employees who through their support are now tackling these issues.
Richard Pointer site contact.
Sarah Customer care services
Olivia Borham
Belinda Cadwallader
Andy Operations
I have every confidence that these issues will be resolved!
22 maj 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you for taking the time to leave your review.
We appreciate your honest feedback and acknowledge the concerns you have raised regarding the recent operational changes at Solent Grange. Change can understandably bring challenges, and we are grateful for your patience whilst these transitions continue.
It is especially pleasing to hear your kind comments regarding Richard, Sarah, Olivia, Belinda and Andy. We will ensure your feedback is shared with them all, as we know they will greatly appreciate the recognition for their continued support and efforts in assisting residents.
We are encouraged to hear that you have confidence in the issues being resolved and remain committed to continuing to support residents across the park.
Kind regards,
Regency Living
Lisa has been more than helpful with…
Lisa has been more than helpful with the whole process from viewing to purchasing the property, now in the last stages of completion and can’t wait to move in
21 maj 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you so much for your lovely review. We’re delighted to hear that Lisa has been so helpful throughout your journey, from the initial viewing right through to the final stages of completion.
We know buying a property is a big milestone, and we’re so pleased we could support you through the process. Wishing you all the very best in your new home
We have many issues with Regency Living…
We have many issues with Regency Living at this moment.
This stems from poor communication, poor management of the Solent Grange site , site not well maintained, promises broken.
Unfortunately at this time the list goes on.
I hope it improves, but I feel unless the attitude of the company changes I don't hold out much hope.
14 maj 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you for taking the time to share your feedback. We are sorry to read that you feel disappointed with your experience at Solent Grange.
As we have not received any prior communication from you directly regarding the concerns raised, we feel it would be beneficial to arrange a meeting to better understand the issues you have experienced and discuss these with you in more detail.
We appreciate all resident feedback and remain committed to improving communication, park standards and the overall resident experience.
Please contact us directly so that we can arrange a convenient time to meet and discuss matters further customercare@regency-living.com
First class customer service
Thank you Lisa for taking the time to show us the beautiful homes at Reculver Court. Also, for explaining to us the different options available to us if we had chosen to proceed. Your warm welcome and professionalism were much appreciated.
9 maj 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you so much for your lovely review.
We are delighted to hear that you enjoyed your visit to Reculver Court and that Lisa made such a positive impression during your time with us. Providing a warm welcome, clear guidance and professional support is something we pride ourselves on, so it is wonderful to know this was reflected in your experience.
Thank you again for taking the time to share your experience with us.
Everything we hoped it would be
From the moment we visited the development,we were made so welcome, everything was explained with patience and understanding. In particular,we would mention Tracey O'Brien, the Sales Exec at Meadowlands, Bude. She has supported us throughout the entire process, always going above and beyond. A real trooper with a ready smile and a good dose of humour.
The development is just what we were looking for in our autumnal years and the location is perfect, quiet ,friendly and the sunsets are stunning what's not to love.
30 april 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you so much for your wonderful review. We are delighted to hear that your experience at Meadowlands has been such a positive one from the very first visit.
Tracey O’Brien will be especially pleased to read your kind words. She is truly passionate about supporting our homeowners and making every step of the journey as smooth and enjoyable as possible, so it’s lovely to know her patience, humour and dedication made such a difference.
It’s also fantastic to hear that Meadowlands and its beautiful surroundings are exactly what you were looking for. The peaceful atmosphere, friendly community and those breathtaking sunsets really do make it a special place to call home.
Thank you again for taking the time to share your experience, and we wish you many happy years ahead at Meadowlands, Bude.
Great service from Lisa
Great service from Lisa, prompt information sent by email and gave me honest assessments of other rival sites, including a good review of one. The sales staff at the site I reserved a unit on, also had a high opinion of Lisa/Reculver Court.
4 maj 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you for your kind review.
We’re delighted to hear about your positive experience with Lisa. Providing prompt information and honest, transparent advice is something we pride ourselves on, so it’s great to know this came across in your interactions.
It’s also lovely to hear that her professionalism is recognised more widely—your comments will mean a great deal to her.
Thank you again for taking the time to share your feedback, and we wish you all the best with your new home.
Kind regards,
Regency Living
Lisa Scales, Sales Agent…
My brother in law bought a Park Home from Regency Living at Meadowlands in Bude 16 months ago. The sales agent was Lisa Scales. Unfortunately he has just passed away but his family would like to take this opportunity to thank Lisa for all her help & advice to make the purchase & beyond go smoothly. He'd often say "I'll ask Lisa, she'll sort it" and she did.
Regards Myra, sister in law.
1 maj 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you for taking the time to leave such a thoughtful message.
We are very sorry to hear of your brother-in-law’s passing, and we extend our sincere condolences to you and your family at this difficult time.
It is truly comforting to hear how much he valued Lisa’s support and that she was able to make such a positive difference throughout his purchase and beyond. Your words, especially that he felt he could rely on her, will mean a great deal to Lisa and the wider team.
Thank you again for sharing this with us, and please do pass on our best wishes to your family.
Kind regards,
Regency Living
I wish to highlight Julianne Rock’s exceptional customer services skills
I wish to highlight your sales advisor Julianne Rock who covers the Forest Edge park in Norfolk. This is potentially a site I am interested in for the future but because I live and work in North Wales it represents a near 600 mile round trip to view in person. Julianne completely understood this but went out of her way to make some videos for me to view on the size of the park home I was interested in together with some potential plots. I must commend her for her professionalism and dedication to her role. She made me feel at ease straight away and offered a really good appraisee if all the facts based on the many questions I had - sorry Julianne! Everything she said she would do she did promptly and demonstrated excellent communication and customer service skills. She is a credit to your company.
28 april 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you for taking the time to share such thoughtful feedback.
We’re delighted to hear about your positive experience with Julianne Rock. She will be very pleased to know that her efforts to support you—particularly given the distance involved—made a real difference. Providing videos and detailed information remotely is something we aim to do well, so it’s great to hear that this helped you explore Forest Edge with confidence.
Your comments regarding her professionalism, communication, and dedication are greatly appreciated, and we will be sure to pass this on to her directly.
We hope to welcome you to the park in person in the future, and if there is anything further we can assist with in the meantime, please don’t hesitate to get in touch.
Kind regards,
Regency Living
So very pleased that we found this gem!
So very pleased that we found this gem!
It’s just what we both wanted……….lovely countryside views, quiet natural environment and a short walk into the village of Bere Regis, which has everything you need 😊
Aiden Carter has assisted us throughout the whole process of buying our new home at Rochester Court.
He has been very helpful, responsive and answered our queries throughout with a friendly and approachable manner.
We’re very happy and would totally endorse this way of life for anyone considering to do so 😊
29 april 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you so much for your wonderful review.
We’re delighted to hear how pleased you are with your new home at Rochester Court. It’s great to know that the setting, surroundings, and proximity to Bere Regis are exactly what you were looking for.
I’ll be sure to pass on your kind comments to Aiden Carter—he will be very pleased to hear that his support and guidance throughout your purchase made a positive difference to your experience.
We wish you many happy years in your new home and truly appreciate your recommendation.
Kind regards,
Viewing at Forest Edge Court
Julianne Rock was very pleasant and really helpful and informative which made our viewing really good
21 april 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you for your lovely feedback.
We’re really pleased to hear that Julianne Rock made your viewing such a positive experience. It’s great to know she was both helpful and informative, helping you get the most out of your visit.
We’ll be sure to pass your kind comments on to her.
Kind regards,
The Regency Living Team
We were shown around by Sarah who was…
We were shown around by Sarah who was friendly, professional and incredibly knowledgeable. A beautifully landscaped setting and we were very impressed.
11 april 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you for taking the time to share your experience.
We’re delighted to hear that Sarah made such a positive impression—her friendly, professional approach and knowledge are exactly what we strive for across all of our teams. We’ll be sure to pass on your kind comments to her.
It’s also wonderful to hear that you were impressed with the landscaped setting. Creating and maintaining beautiful surroundings for our residents and visitors is something we take great pride in.
Thank you again for your feedback.
Kind regards,
Regency Living
A worrying time
We purchased a park home through a part-exchange scheme with Regency Living, and initially, the experience was very positive. The process at the beginning was smooth, and we felt confident and happy with our decision.
We moved in and started planning our retirement living in such a beautiful setting.
You can read our story on the Omar website and Regency have used us in a case study on their advertising campaign, which we were happy for them to do.
After spending a sizeable amount on perfecting our forever home, unfortunately we started to encounter problems with over hanging branches from the boundary of the park.
Our residents association team are working tirelessly to help resolve this issue which is ongoing but not looking hopeful.
Therefore, six months down the line, what started as a promising and reassuring move has turned into a worrying time for us.
My advice to anyone buying a property on Forest Edge Court would be:
Yes it is beautiful, friendly and a lovely place to live.
Just don't spend your hard earned money on a property on Bunnywood Drive backing onto the forest as you will have the threat and worry of branches falling onto your property and the risk of hurting us and our dog and ruining our lives.
3 april 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you for taking the time to share your experience. We are pleased to hear that your initial journey with Regency Living was a positive one and that you have enjoyed the setting and community at Forest Edge Court.
We are, however, sorry to hear of your ongoing concerns regarding the overhanging branches along the boundary of Bunnywood Drive.
Following discussions with the Forestry Commission, Regency Living has been granted permission to undertake works to cut back the overhanging branches. However, after the Forestry Commission carried out their own assessment, the trees have not been deemed dangerous or at risk, and therefore such works are not considered necessary at this time.
While we recognise residents’ concerns regarding safety and the impact on their homes, we will continue to monitor the situation in line with the Forestry Commission’s guidance. We would also encourage any further concerns of this nature to be raised directly with the Forestry Commission as the responsible landowner.
We remain committed to maintaining the areas within our control to a high standard and to supporting residents where we are able within the scope of our responsibilities.
Regency Heights park home Poole, Dorset
We've e just moved to Regency Heights residential park home, the site manager Aiden has been great! Always helpful, attentive, friendly and caring. He has made the move so much easier than it might have been, because he listened to our needs. My husband has MND and struggles with his mobility, but Aiden has been kind and patiently waiting for him to mobilize. He's acted promptly when needed, and sorted out the little problems like arranging to have the water meter moved to accommodate the ramp needed for access to the decking for the wheelchair. I would highly recommend this site, and having such a lovely man managing it makes all the difference in the world.
25 mars 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you so much for taking the time to share your experience.
We’re absolutely delighted to hear how positive your move to Regency Heights has been, and especially pleased that Aiden has made such a meaningful difference during what can be a challenging time. His helpful, attentive and caring approach truly reflects the standards we aim to provide across all of our parks.
It’s wonderful to know that he has been able to support both you and your husband with understanding and patience, and that practical adjustments—such as relocating the water meter to accommodate wheelchair access—were handled promptly to meet your needs.
Your recommendation means a great deal to us, and we’re very grateful for your kind words. We will be sure to pass your feedback on to Aiden.
Wishing you both every happiness in your new home.
Kind regards,
Regency Living
We had a really positive experience…
We had a really positive experience with Lisa at Reculver Court. From the very beginning, she was friendly, professional, and incredibly helpful, always taking the time to answer our questions and provide clear, honest information.
Although we ultimately decided not to go ahead with the purchase, this was purely a personal decision, and not a reflection of the service we received. Throughout the process, she was supportive, patient, and never pushy, which we really appreciated.
It’s clear she genuinely cares about her clients and takes pride in what she does. We wouldn’t hesitate to recommend her to anyone considering a home at Reculver Court.
Thank you again for all your help Lisa 💫
19 mars 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you so much for taking the time to leave such a thoughtful review.
We’re delighted to hear about your positive experience with Lisa at Reculver Court. She takes great pride in supporting customers with honesty, professionalism, and care, so it’s wonderful to see this reflected in your feedback.
While we completely understand that your decision not to proceed was a personal one, we truly appreciate your kind words and recommendation. It means a great deal to both Lisa and the wider team.
We wish you all the very best for the future, and should you ever reconsider in the future, you would be more than welcome at Reculver Court.
From the first moment of meeting the…
From the first moment of meeting the representative Belinda, we immediately felt at ease and were confident of the information presented. We saw four homes for sale and there was one in particular that caught our attention. It instantly felt homely thanks to Belinda’s keen attention to detail.
This led to us making an offer there and then and yesterday, having been guided through the purchasing documents (9 days later!) we took possession of the keys for our next beautiful home.
Thank you Belinda, you’re our star ✨
21 mars 2026
Omdöme utan inbjudan
Svar från Regency Living
Thank you so much for your wonderful review.
We’re absolutely delighted to hear about your positive experience and that Belinda made you feel at ease from the very first meeting. Her attention to detail and dedication to helping customers find the right home truly makes a difference, so it’s fantastic to see this reflected in your journey.
Congratulations on your new home – we’re so pleased everything came together so quickly for you! We’re sure you’ll be very happy there and wish you many wonderful years ahead.
Belinda will be thrilled to read your kind words – thank you again for sharing your experience.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.