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We have been using Refundpro for many years and want to say we are extremely satisfied with the service. We never had an issue and recommend them.

Excellent service, very automated and backed up by customer support.

This company is legit, saved us tens of thousands on our shipping expenses from Canada Post delays from their delivery guarantees. Great idea and glad to work with them

RefundPros is awesome at what they do and an absolute delight to work with! Highly recommend

Great company to work with. We are very hands off and they take care of everything for us. I highly recommend them and plan to use their services for the foreseeable future!

We were approached by Richard from RefundPros at the very start of 2022, and he offered us something that almost appeared to be too good to be true. He told us that for any given fulfillment operation, a noticeable amount of shipments end up being delivered late, and that we would be able to save tens of thousands by partnering with them so they could audit these shipments and submit refund requests on our behalf.

By nature I am pretty skeptical, but being that their business model dictates they only get paid a percentage once their clients get paid, it seemed to me that there was very little risk. So we signed up.

PROS:
They do what they say they do. It's NOT all smoke and mirrors. We've saved thousands over about 3 months of partnering with them. I predict that over the span of an entire year, we're going to save maybe $20,000 we were previously just donating to our carrier.

Could you submit these claims yourself? I looked into it and you certainly could. But with Canada Post at least, their systems make this exceedingly difficult to do and there are so many variables, it's likely cheaper (and absolutely easier) to just to use RefundPros from what I can tell.

The implementation was super quick and easy. We just gave them access to our shipping account and they went to work.

I also want to state that our rep Richard has been very pleasant to deal with - which goes a long ways in today's age of automation and de-personalization.

CONS:
I did find that their estimations/claims on how much a company will get back and what % of shipments are subject to a refund a tad optimistic, but I imagine depending on on the carrier, a business probably *could* see the kinds of numbers in some cases. I will also state that I think that the percentage they take is a little on the high side, but if you consider the $0 you were making on NOT submitting these refunds before, it makes the high commission a whole lot more palatable. It's quite challenging to complain about a commission when you're getting 5 digits of savings.

In short, I highly recommend this company. The whole experience has been solid and the savings over time just cannot be denied.

Great service! We have been able to recoup tens of thousands of dollars from wrongful Amazon deductions.

Amazing service and communication! It was such a great experience working with them! I highly recommend for your Amazon business.

I was unsure of using this service in the beginning. Quickly realized how beneficial refundpros was. They save us a ton of time and make getting reimbursements a simplified process. They are knowledgeable, professional and understand best practices. We will continue to use their services. Thank YOU

Awesome service. Integration was quick and easy. It'll find you money you didn't know you lost. Definitely recommend for any small, medium, or large business shipping orders to customers in any volume. And support responds to emails very quickly as well! Don't hesitate to implement RefundPros to your shipping insurance plan.

Thank you very much saves me time and money.

RefundPros is an incredible service for any company offering shipping to their customers. We recommend them to all of our business friends and we are thrilled to have an automated service that monitors our late deliveries and hold the service providers accountable by automatically requesting the refunds on our behalf.

I switched to Refund Pros from another company and very impressed! Their communication and follow-up has been exceptional and their client interface is a HUGE upgrade. It's extremely valuable to have a rep within the company to reach out to with any questions or information.

We started working with RefundPros in 2019 and saw credits for late shipments immediately. There have been so many late packages that we now get credited for which we never would have before. I didn't have the time to monitor all the shipments, much less submit tickets every late delivery. Refund Pros has made it super easy!

As a company who ship hundreds of pieces weekly, we do not have time to track delayed shipments and chase down carriers for credits. RefundPros completely alleviates that headache by doing all the dirty work, tracking every shipment your company processes. They have saved us hundreds of hours of work, and we plan to continue using them as long as they are operational!

Heska Canada Ltd

RefundPros is fantastic! We have a growing Canadian e-commerce business and ship primarily using Canada Post. With order volumes increasing it became more cumbersome & time consuming for our CSR’s to file for, and chase down, all of the various Canada Post shipping guarantees. Enter RefundPros. At first we thought this was too good to be true, but Vanessa was great at explaining the business model, refund program, fees, etc. It has been a very easy ‘set-it-and-forget-it’ system for our business, and we have recouped hundreds of dollars in only a couple of years (and with minimal effort on our part). Communication, service, and transparency have all been stellar, and we look forward to many more prosperous years of working with their team. 5 Stars, Highly Recommend!

Refund Pros has been very helpful to us and our Amazon Business. Vanessa and the entire team have been insightful and helpful throughout the entire process. Refund Pros has helped us recoup some Amazon payments that we otherwise would not have been able to do on our own.
I am very satisfied with the work that Refund Pros has done for us to this point!

A must for any business shipping in Canada and beyond, excellent service and a great way to reduce shipping costs.

I'm happy I found RefundPros! They have saved me thousands of dollars Amazon and Canada Post, and a lot of my time. Their customer service is excellent!