Redbet.com Omdömen 153

Verification not allowed to black the personal things
I have to reveal my personal data and numbers? Sorry, that is a no-go. Dont play in this casino.

Edit: I accept personal things like address and so on of course, but I dont accept to reveal my families account IDs e.g. not acceptable.

As a new customer i contacted the live chat and had some questions about promotions and welcome offers.
So quick and efficient service by Eliza !
I recommend ,worth trying the site

I can’t understand all the negativity surrounding this casino. Payments received in less than 24 hours with no issues whatsoever. Excellent choice of games and they are on the ball regarding responsibility about gambling too.

Stay away,looks like ok but it's not in many ways

Just a short review based on my own experience with Redbet. I recently opened an account and was fortunate to make a profit at the weekend and made a withdrawal request which was shown as pending for less than 24 hours. As a matter of interest and after having opened my account I discovered this review site and to be honest was horrified and suprised at the negative reviews and worried that maybe I would have a problem in withdrawing my funds. I need not have worried as the funds were in my bank on the 2nd working day following my withdrawal request. I have had many online betting accounts over the years and from memory no betting company has processed a withdrawal as quickly as Redbet, thank you. There are always 2 sides to each story and while I do not have any facts about any of the negative reviews, it would suprise me if a betting company would be allowed to use stalling tactics to repay customers? I am sure that over the past 6 months this company would have had hundreds of new customers join, if the reviews below were representative of how the company trades, I would think that it´s gaming licence would be suspended or revoked. Anyway 1 satisfied customer here!

Please avoid disgraceful company!!!!

Opened account won money, locked me out told me I had already self excluded with sister company, on website no link to them at all unless u really look into it! Got my desposit back but no winnings absolute joke! They don’t want you to win anything

Please dont bet with these. I lost 500quid without verification then got barred. I've forwarded to the relevant authorities.

Very bad website that pays nothing if you win and the bet scores as a loss. I had a goal between minute 60:00 - 69:59 and finally there was scored in the 70th minute, so that's good. They judge him wrong and despite many evidence they continue to say that the 70th minute does not fall within that time frame and I have the bet wrong. They just steal your money, because 70th minute is 69:00 - 69:59 so my bet is correct! Just scammers and steal your money! Keep saying that they stick to their answer, even though I have received other bets in the same way !!!! So they also talk to themselves again! Liars!!

Answer to Redbet;

That is bullsh. You guys are telling this in several emails;
- we have given enough, wide and detailed explanations on the settlement decision.
- Our settlement stands correct and we will stand by our argument.
- As we have advised this is the final decision of the dispute this will not be reviewed further. 
- please see below screenshot sent from yourself showing the goal was scored in the 70th minute and therefore the bet was a loss - as we have advised you numerous times - this was sent off twice to be looked into by a more senior member of staff and both times they have come back with the same answer that the bet was a loss.

So please dont tell on this website you want to solve the case, because even in your answers you admit it was the 70th minute, but you still judge the bet as wrong !! You dont want to solve it, you keep telling the bet is wrong, but it isnt!!!!

I recently signed up to Redbet and has some success. After withdrawal verification was taking an age, so I inevitably reversed the withdrawal and lost (which is what they want of course).

My issue is this. Upon further reading on their policies on slow verifications and payouts, I see that Redbet confiscate winnings and refund deposits from players who have previously excluded from Mr Green. Upon initially signing up I was unaware that these two casinos were connected (they operate on different UKGC licenses). Now, I have played at Redbet on more than one occasion since my permanent self exclusion with Mr Green (in 2014).

If Redbet are confiscating winnings from players who are excluded with Mr Green, how can they keep my losses in the same situation? I've contacted them about this and they keep delaying response.

I’d give this 0 stars if I could. On the 9th of August I signed up with redbet, by the 11th of August I’d won a nice sum and all of a sudden my account was blocked. I contacted customer service on live chat and they explained it had been blocked pending verification. Fair enough I thought, having experienced similar things with more reputable bookmakers (they took less than 48 hours and I won more there!). I provided the requested documentation straight away and was advised it could take up to 72 hours to sort then my account will be unblocked. After the 72 hours I had no contact or update so I contacted customer services on live chat again and was told my account appears to be verified but was still blocked and had been escalated to another team. Asked how long this would take and was told no more than a few days. Given the sum I’d won (5 figures) I thought fair enough. Well long story short after contacting them pretty much every other day at least since I still don’t have access to my account to withdraw my money. I’ve provided more documentation since, that they didn’t even ask for (driving license, passport, bank statements, card photo, selfie holding card, PayPal accounts, source of funds proof) and still after nearly a month I’m no closer. I’ve probably spoken to every customer service agent they have and they can’t do anything of use. Not their fault as they’re not given the ability to but I just wish someone would take accountability. Having worked in customer verification before I know I shouldn’t take this long. So I have no idea what’s going on. No one will give me a clear update or timeframe to get this sorted.

Now raised this as a complaint and will try my best to escalate the matter.

Steer clear from RedBet as they are incompetent if you actually win anything.

GUYS DO NOT PLAY THIS BOOKIE.

Conclusion: This bookie uses stalling tactics when you're trying to withdraw profits off their website: Ridicilous amount of time during their verification procedure and not processing withdrawals. Look at Askgamblers to all their unresolved complaints of other players reporting their stolen funds which was never returned to them. In most cases they don't even reply.

profit is 5000EURO which i have made by betting on their sportsbook. My account was limited very quickly and as i tried withdrawing these profits all verification trouble started when my account was previously already verified. I have 6500EURO on pending withdrawals since the 24th of August and we're at the 9th of september today. This is obviously a ridicilous amount of time.

They're happy taking your deposits but when it comes to withdrawing profits, they'll pull off stalling tactics untill you get hopeless and untill you will stop chasing your money.

They're replying to all reviews on this website without giving any useful information to make it look like they 'care' and that they're 'involved', but in private they'll continue using their stalling tactics to make you feel hopeless and frustrated.

I will keep you guys updated regarding my situation on Redbet, editing my post if my case has been resolved or not. We'll see.

very good customer support a must try casino

Redbet is stalling me with my account verification. Customer department keeps telling me that 'my account is with the relevant department'. Account was already verified. But when i tried withdrawing my funds more documents were being requested even though my account was already verified. I've sent these documents and they're just stalling me telling me that my documents 'are with the relevant department'. This process is taking more than a week by now.

really fantastic site with 10/10 for customer service friendly and helpful a rare thing nowadays!

When it comes to depositing your funds nothing seems to be a problem. My account was verified within one day, and funds can be deposited instantly with various deposit methods.

When you're winning however, your account gets limited very quickly, and when you're trying to withdraw net winnings everything seems to be a problem. I had to send selfies and proof of deposits a week ago and i am still waiting for an answer, my mails are not being replied to and customer service employees can't help me either.

Please be carefull with this bookie!

I know from experience that this is pointless! GOBSMACKED! I HAVE TODAY RECEIVED A MESSAGE TO SAY THAT I WAS A REDBET COMPETITION WINNER! I HAVE JUST CONTACTED THEM AND APP. THEY SENT ME THE MESSAGE IN ERROR! THE MOST INCOMPETENT COMPANY EVER! THEY DON'T EVEN DESERVE 1 STAR. UNBELIEVABLE!!!!!!!!!!!!!! SAME OLD RUBBISH LETTER THEY KEEP SENDING ME - JUST GOT IT AGAIN. SAME OLD/SAME OLD - PERHAPS THIS IS JUST AN AUTOMATED RESPONSE SERVICE. THEY REALLY DO NOT UNDERSTAND WHAT CUSTOMER SERVICE IS, AND THEY DO NOT CARE! ANOTHER RESPONSE - IF THEY ARE BOTHERED AT ALL THEY CAN GET MANAGEMENT TO PHONE ME!

3 weeks since I first tried withdrawing my funds I am still being given the run around by customer service. As expected no problem at all depositing but soon as I go to withdraw a lump sum they need documents for ID which is completely fine. Sent all documents through and I was told they weren't good enough or they needed to run extra checks, the documents followed everything they asked for and after having to message everyday for an update a new excuse was added...'it's been forwarded to the relevant department' 'It's out of our hands you just have to wait for an email' constantly asked to speak to someone higher up and the question is avoided, it even got to the point they rang me to do extra checks and even the woman on the phone said 'I can't see a problem now we have done everything so congratulations on your winnings you just have to wait for an email confirming this now' and guess what....NOTHING! Everyday I'm trying to get my own money and enough is enough the gambling commission is my next stop as it states in their complaints procedures that they cannot 'demand additional information as a condition of releasing those funds if they reasonably could of asked for that information earlier' it's in black and white and enough is enough STAY AWAY!!

Redbet (evoke gaming) still wont pay my money. Dont trust what they say to you. I have wait almost one YEAR.

They had many times technical problems with netent game.

HORRIBLE customer service. NOT GOOD

Good casino, plenty of games, helpful support, fast deposits i cant say anything about withdrawal as not withdrawn from here yet but so far so good i am happy to play here. Maybe more bonuses would be good with £10 min deposit but other than that nothing bad to say.

Absolute garbage company I signed up deposited some money and decided not to play now asking for lots and lots of documents just to withdraw the money I put on. I asked what happens if I do not send them this and they said you will lose your money thiefs