ReSmart Omdömen 

Great concept, but their web-site and app needs a bit of work. I reported these problems to ReSmart on 12-Dec-2025. Got the usual "We will investigate", with no indication of an ETA.

1. When attempting to login https:⁄⁄my.recyclesmart.com∕login It just shows the animation ReSmart /ReCycle / ReTurn / ... . Using incognito mode with Microsoft Edge does allow you to login. I have cleared the cookies (resmart.co and recylesmart.com). I am using the browser extensions AdBlockPlus, ShopBack, and others.

2. I had difficulty setting my PO Box as an address, even though you say you can deliver to PO Boxes.

3. It just placed my order without asking me to confirm my payment method or delivery address. Problem with Stripe.com .

4. Payment card surcharge is not shown prominently. This is illegal under ACL [Australian Consumer Law].

I love the contribution your recycling service is making to the environment. But your Web-site and App need a bit of work.

The transition is ridiculous and is something that needs to be looked at by the ACCC. The booking process has changed and council subsidised pick ups now require a credit card. However my booking was automatically changed to a paid service and I was charged rather than holding the card details for a missed pick up. Customer service was not helpful and dismissive. I would not recommend this service.

Similar to other user reviews, I was scammed by this company. Driver claimed the recycling bag wasn’t there and I was charged the pick up fee anyway. Driver did call me afterwards to inform me he couldn’t locate the bag, but at that point he had already marked it as a missed pick up (and couldn’t reverse it). I walked downstairs and the bag was still there, simply got moved to the other side of the wall (given it’s an apartment building and the cleaners must have moved it to closer to the kerb for pick up). Essentially I paid for nothing and it appears this is how the company operates.

Paid $20 for a pickup. Left stuff out the front. Driver never came, claimed he could not find the place / items. We had them sitting out the front in front of a door camera. Now customer support is telling us to pay again. Scam.

Edit: Suppot sent a photo of an intercom with my town house number typed into and claimed that was the pickup attempt. Problem is, we don't have an intercom at all. Everything was left at our front door which is accessible from the street. Plus, none of the neighboring buildings have an intercom that looks like that. Scam x 2.

I used the app to edit my pickup and add extra bags. This required a photo of the bags. The photo never appeared to upload, nor was the request for additional bags confirmed. Because it was not confirmed I just left out the two free bags. Apparently the order for additional bags was actually accepted (but unknown to me). So two bags were left out and collected but I was charged for the additional bags $30, which remain in my garage. I requested a resolution e.g. credit for next pickup, or refund, or additional collection, but was informed “hope this clears things up for you! For future reference, it would be great if you could leave out all the bags when you're uncertain.” Essentially diverting the blame to me with no resolution. Out of pocket $30 with 6 bags uncollected.

STEALS PERSONAL PROPERTY AND REFUSES TO REPLACE They missed the obvious bags left out with the pick up sign on them and instead took a random bag off the shoe rack on our front porch. We have been waiting for almost 2 months for them to reply to our email requesting the return of our items. There is no phone number to ring and no responsibilitiy for the mistake they made or the property they stole.
UPADTE: Their customer service team was full of excuses and deflecting blame. After an extensive email conversation which took multiple follow ups, they still refused to accept responsibility or replace the stolen items.

Reliable, fast and committed organisation out there making a difference. Companies are profit-orientated packaging everything in plastic thereby generating minimum spend from us. We go along-we are therefore complicit. Recycle Smart have picked up the supermarket slack with the end company dumping plastics. Can't rate them highly enough. They tell you when pickup is, remind you and then seamlessly do what they have promised. A thousand stars 🌟

Great service, ease of use and it's helping combat the mountain of waste we all make, which feels good.
The collectors are very proactive as well. We've had problems due to Google maps, but the collectors go out of their way to make sure the collection is made. This is a rare and beautiful thing in todays service industries. 👏👏👏