ReAssure Omdömen 

Your customer services agent was professional, friendly and answered all my questions with the information I needed to make future decisions regarding my pension.

James helped me source a 26 year old work pension which has outperformed the market. He said it had made his day too which was gracious and thoughtful.

Monica was very helpful and dealt with my query quickly and explained the next steps in the process and timeliness.

Clearly explained everything to me

Extremely helpful member of the team .Georgia was very reassuring and informative

Getting anything processed with ReAssure is nightmarish. A seemingly never-ending nightmare.

no nonsense, direct and pleaant.....so welcome after the anonymity of online.people like to talk to people, not machines

I was providd with all the information that I requested.

I was able to progress what I want to do and the call handler also explained why I needed to verify the bank a/c proceeds will go to.

I've found ReAssure very helpful they've explained everything I need to be aware of & given me great advice 👍

Shazia was polite and knowledgeable and couldn't have been more helpful in dealing with my query.

Call was received quickly. Lucie was polite but her accent was a bit difficult to understand. Two questions were answered but not another. Eg. how much do I need to pay in each month to keep up with inflation?

Jacob was polite and knowledgeable. He answered all of my questions and resolved a potential problem for me.

Very efficient and pleasant to deal with.

If I could give this organisation a zero I would. Every time I deal with them the make an error.
This time I requested a withdrawal of £11,000 which after chasing them was paid. I have now discovered they have taken the payment twice from my account which I am now trying to find where the missing money is. This is the second time money has gone missing from my account!

Today I received the 5th proof of life request since March from ReAssure.

The first was received by me in Thailand in early March, I responded and have a confirmation email.

Since then I've received another 4 Proof of Life requests.

Are they trying to harass me into a heart attack ?

A truly awful outfit to deal with !!

Very helpful and friendly. The personal knew everything I needed to know.

The girl I spoke to was very polite, efficient, knew her stuff and got it all sorted for me with no fuss. Thank you

For many years I rated TalkTalk as the worst company I have dealt with but ReAssure have plumbed the depths of incompetence, unhelpfulness and lack of accountability in a way that I find difficult to believe.

Their administrative procedures hark back to an era of parchment and quills, their communication channels ensure a lack of accountability and also a glacial speed of response.

I made a similar request to Scottish Widows and it was completed successfully within 7 days, but ReAssure has managed to drag it out for 80 days and counting.

I am currently spending some of my retirement in Thailand, and despite many requests to send all correspondence by email, they continue to send documents by post which takes up to 5 weeks, and to me does not seem eco-friendly or cost effective.

It is clear that the needs of customers are low down on ReAssure's priorities, as are honesty, common sense and data security.

I could provide details about their woeful service and archaic processes but I imagine the average person would not believe that an operating financial services company could be so inconsiderate and abysmal. ReAssure is, and please heed my warning.