ReAssure Omdömen 

Please head your email to Torsten Bell
"In your position as minister for pensions"

I think he will be delighted to hear from other people who are experiencing an impossible task getting their older (S226 Pension Plan) pension paid.

Now roughly 7 months and i have only received one payment, with an attached legally binding Schedule of payments letter that was incorrect.

And yet another apology from a member of staff for the error.

Unfortunately an apology for an error, in years to come when on my passing my partner will only receive 50% of my pension when she is entitled to 100% of my annual pension for the first ten years, is of no use to me whatsoever.

And if we both pass away, nothing will go to our estate.

Please email Torsten Bell MP with your complaint

Gail was friendly, approachable and professional.
Gail was able to assist me with my query and answer my questions.
I received the documents I required quickly.

Helpful and knowledgeable person advising

None stop issues with this company since my policy migrated to them from legal and general!!
Two occasions I have paid a lump sum to my policy first time took them 4 months to apply it , this time they ended up sending the money back to me numerous phone calls and emails still awaiting a phone call back to sort it out, only option for me is to transfer my policy to another company as do not trust these people with my money!!!

Excellent customer service.
Answered every question I had.
Explained some terminology so I understood clearly.
Great service

Gail was very helpful and answered all our questions. Thank you Gail.

I have ben waiting since early March this year to claim unpaid money Reassure was holding for my now deceased wife. I have completed all the forms but still without a payment from the Company. After numerous letters and apologies from them for their errors, nothing has happened.I had made them aware that I am Terminally ill and I'm at the point of concern that the delay of payment is deliberate. They have a Customer service department that doesn't speak directly to customers and a complaints department that will pay compensation in order to clear a complaint. I spoke to a lady yesterday and she promised to send me an e mail or phone call with an update. 4th August 2026. STILL Waiting !! They have paid me exactly One half of the money owing. I have rang twice now to ask why they have done this, but apparently I now have to wait a further 10 days to get a response. Delay after delay, Is this their Company Policy ?

Answered straight away. Very helpful, answered all my queries in a very profesional and courtious manner.
Not an easy subject to navigate but this was not a problem, top marks.

Gail was very good helped me with the information i needed and got the ball rolling straight away
Thanks

Customer service agent was kind, polite and very knowledgeable about my account and next steps.

Hi,

My recent experience has been good. The online portal was superb and I have had great communication from them both letters, statements, email and calls.

Spoke to Lucy today, she was polite and her care was helpful over my requirements.

I hope this helps people. Cheers Ant

My pension was cancelled as "an internal error ". Very little effort has been made by Reassure to put this right and repay missed pension payments . Staff are very pleasant , but still nothing happens , Avoid dealing with this company .

I have lost count of the amount of times I have been cut off whilst trying to speak with Reassure over the phone.
Their call centre is so noisy that it is almost impossible to understand what they are saying.
I have attempted to increase my payment, but nothing has happenend.
I have attempted to transfer my funds to another pension provider, but without reason, this has been blocked. I was told a month ago that paperwork would be sent through the post to enable the transfer process to begin, but I am still waiting for these documents to be delivered.
My next point of contact will be to the pension ombudsman..

Rating them a 1 star, as I have no option to rate them a zero.
Been trying since the 28 May 2026 to withdraw my partner's pension. Been sent from pillar to post, still trying to get personal information verified, and are now at the stage where they do not even respond to you.
Absolutely shocking service. These people are incompetent. Stay far away from them.

Gail was friendly, polite and very knowledgeable in her field. She made me feel very comfortable chatting to her and nothing was a problem to her.

I recently contacted the pension team at Reassure with a few questions, and the whole experience was excellent. It was easy to get through to the right person, and every member of staff I dealt with was friendly, professional, and very helpful. They made everything straightforward and were a pleasure to deal with.

My query was answered quickly and efficiently after a short wait on hold. Excellent service, thanks

I had a really helpful and positive service and was given all the information and advice i needed so would highly recommend this company