RealVNC Omdömen 

Avoid this company and their shady business practices! They try to lock you into a subscription, demand advanced notice that you are not going to renew, and threaten you if you don't agree to renew even if you don't want to use their service any more. What happened to good customer service?! Disgusting and sketchy.

After using them for many years, what they have done is criminal and I will never be using this company again.
Turned on auto-renew and charged card at x4 times the price with no prior warning. Unforgivable.

They are awful. Renewed at 5 times the price without warning and will not refund no matter how many times I ask. There are so many better and cheaper services out there. Do not waste your time with this one!

The email I just received was the same ridiculous email I received before. They refuse to refund me and won't even explain the huge price increase they didn't bother to tell me about.

Be very careful with this company, they double charge and then claim that it’s your fault, offer discounts then do not follow through. They will increase the price and not notify you then claim you own them money for a subscription you never had . The software is okay but will often give you connection is already active errors. I’d consider a more reputable company very disappointing especially the customer service

Great product. Love their security and flexibility.

I have been using RealVNC for a number of years, and when working it is a good solution. I use it to allow access for clients to particular machines with their project data on our Linux workstations, as some of the data sets exceed 20-40 TByte and they cannot handle this data volume on their IT setups.
However, with recent upgrades, I have been unable to get RealVNC working properly on the agreed Linux Distro (Rocky 8) despite its supposed compatibility. I have on three attempts tried to get support for my problems, but just had one reply apologising for being delayed. No suggestions provided for my problem and hence no real support. Is anyone with technical capability still working there or is real support too expensive these days?

Beware of automatic renewals. My subscription renewed at USD 594, more than double what I paid the previous year (around USD 276). The reminder emails I received mentioned the renewal date but did not clearly highlight the new renewal price.

I contacted support immediately after the charge and requested a refund, but was told I should have cancelled 30 days before renewal. My concern is that I was not properly informed of the significant price increase before my card was charged.

Transparency around renewal pricing should be much better.

Its like pulling teeth getting a refund for canceled service a keep assured its coming but its going on one month. This is a company with no moral compass service or overall sence of business! Do yourself a favor and stay away! Im still waiting for refund!

Reasonable product but appalling customer support. A loss of service took six days to fix (without any explanation why it stopped working) and weeks for a subscription issue to be resolved. Part of the problem is that although a UK company, the first level customer support staff are based in the Philippines and it's very difficult to speak to anybody above them directly who has a full grasp of the English language and can actually take the necessary action. However, there don't appear to have enough staff in the UK to meet customers' needs in a timely manner. Dealing with the company has been a frustrating, time-consuming, and costly exercise.

J'avais un abonnement qui me permettait de connecter mon iPhone en VNC à un Raspberry. J'ai laissé passer la date de renouvellement de contrat. Le montant du prélèvement était multiplié par 4 par rapport aux années précédentes, j'ai contacté le service clients et ai appris que c'était parce que le logiciel permettait de piloter 50 appareils. C'est disproportionné pour moi. L'équipe a accepté d'annuler mon contrat et de me rembourser. Ils sont vraiment à l'écoute du client. Que ce soit un produit ou un service, c'est en cas de problème que l'on peut juger si le service est sérieux, c'est pourquoi j'attribue la note maximale

Earlier I was using free "home" version for one connection and three devices. Suddenly free "home" verions was disabled and prices was around 200 euros per year. In this June I got without any preliminary info or possibility to change my plan an invoice total 99 euros, but bank account was charged 999 euros. I contacted RealVNC and they replied that no possibility downgrade plan or get money back. They just wrote new invoice that totals 999 €.

As most of the other complaints. Sudden big charges protected in the T&Cs, with no easy way to unsubscribe. The reviews repeat the same problem again and again. the problem is part of your business model. If you were genuinely interested in customer service your reviews would be getting better over the years not worse.

Fatal, duplican el precio de la suscripción sin previo aviso.

My subscription was doubled on "Auto-renewal" and no early warning of the price hike.

I highly recommend others look around for other supplier with more respect to the clients.

Pratiques douteuses de RealVNC qui ne sont rien d'autre qu'un véritable guet-apens financier.

37 jours avant mon renouvellement annuel j'ai reçu un email officiel m'annonçant un prix de 193,91 €. Tout semblait normal. Mais le jour J, soit 24 heures avant le prélèvement automatique, je reçois un nouvel email me annonçant que le prix est 666 € soit plus de trois fois le montant initial !

Ce n'est pas une simple erreur ou une mise à jour tarifaire c'est un piège calculé. Leur politique d'annulation exige un préavis de 30 jours mais ils s'arrangent pour communiquer cette augmentation abusive après que cette fenêtre soit expirée.

Le support a simplement pointé du doigt leur politique d’annulation, ignorant complètement l’absurdité de facturer trois fois plus cher à la dernière minute. C’est du vol. Une entreprise "pro" qui agit ainsi mérite tout juste votre mépris. Fuyez.

They switched from very reasonable perpetual licensing with a small maintenance fee for updates (if I recall, $25/machine + $5/year for updates for their basic package) to $50+/machine/year rental to now $200+/year per CONNECTION which makes no sense since there is zero overhead for their connections on their side. If I make 10 simultaneous connections to a machine on my network, that uses approximately 0% of their server resources, but apparently I would need to pay $2,000+ for this privledge. Oh, and frequently connections would hang so you wouldn't be connected, but it would show that you are connected (using up those expensive connection slots), so you would need to go through this effort to force disconnect them.

There was no grandfathering of existing plans or option to stay on. Nope, they just forced everyone onto their new plan.

When they made this change, they would literally just charge the old per machine rate for some number of connections that they would map it to, so you had some people paying $50 and some people paying $200 for the same thing.

On renewal, they now charge the list price. Of course, since they keep raising prices and reducing service (with the original $25 perpetual license, I could have as many connections as I like), why would I not expect them to keep doing this? How can I put this into critical IT infrastructure when I have no idea what next year's rate would be?

Really bad customer service. Allow you to increase connections very easily but downgrade almost impossible.

My subscription was doubled on "Auto-renewal" and no early warning of the price hike. When attempted to make a change they hide behind the 30 day notice rule so basically I've had to pay nearly £1,100 for a service that last year was £500.

Very poor service and a blnket " you can't make changes". I highly recommend others look around for a berret supplier with more integity and honesty.

Doubled the price via auto renewal. This is risicoulouls. I understand prices can go up a little but doubling it and then hiding behind the fact that you should disable auto renewal 30 days in advance instead of the day itself is bulls**t

I really like the program, it is easy to use and generally very reliable. However, the billing is completely obtuse. I go through the hassle of getting a quote, and when I go to pay the quote has expired and I'm left without any resources, invariably left hanging and no one gets back to me for days.

But then they called as soon as the office was open on Monday (though it was 4am here and for some reason I missed the call), and sent an new renewal email that I was able to use to renew the subscription. More importantly, I was not forced to reload the software on all the machines, it continued to work properly. Thumbs up!