I ordered the same dress in two sizes to find the right fit, and kept (and paid for) one of them. When I came to return the other, unworn with all tags attached, I was about a week outside the ret... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... Se mer
Företaget har svarat
Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Se mer
Företaget har svarat
Terrible customer service! Ordered a dress online & they don’t offer refunds. Do not order from here, clothes are cheap quality. Sizing is off, runs really small. Need be size 6 to fit into dresse... Se mer
Företaget har svarat
Företagsinformation
Om Rare London
Skrivet av företaget
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Kontaktuppgifter
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Storbritannien
- customer.service@rarefashion.co.uk
- rarelondon.com
2,6
Dålig
572 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This is the shop to shop dresses
The delivery was right on time. The dresses is according to size and has a gorgeous fit. You have got a customer for life.
22 november 2023
Svar från Rare London
Hi Ola, Thank you for taking the time to leave such positive feedback this is much appreciated, we love to hear positive feedback from our customers, this means a lot to us and hope to see you again soon :)
Thank you
Erin
Received a size 8 when ordered a size 12
21 november 2023
Svar från Rare London
Hi Roisin , we are so sorry to hear that you received your item in the wrong size !
Please contact (customer.service@rarefashion.co.uk) so that we can look into this further and resolve this issue for you.
Thank you
Erin
Svar från Rare London
Hi, we are so sorry to hear that you received your parcel late ! Please contact us at customer.service@rarefashion.co.uk if there are any issues . Thank you
Svar från Rare London
Hi Debbie, We are terribly sorry to hear this ! Our customer service team have contacted you and we will try our best to resolve this issue.
The dress is very beautiful
3 november 2023
Svar från Rare London
Thank you for your feedback, this is much appreciated !
Wrong dress and not getting money back
2 november 2023
Svar från Rare London
We are so sorry to hear about this !
Please contact customer.service@rarefashion.co.uk so that we can investigate this further ! Thank you
I bought the khaki mesh asymmetric wrap…
I bought the khaki mesh asymmetric wrap dress in a size 8 but unfortunately it was too big, I think it is a slightly big fit but I loved the dress so returned it and bought the smaller size which was perfect.
I had no problems with returning the dress, however just swapping sizes would've been handier than having to repurchase and get a get a refund on the original.
2 november 2023
Svar från Rare London
Rare London does not offer exchanges as it is easier to return and re-purchase.
Thank you for your feedback, this is much appreciated !
Delivery was very quick & the dress is…
Delivery was very quick & the dress is beautiful..the fabric is excellent…
6 november 2023
Svar från Rare London
Thank you for your feedback, this is much appreciated !
My first order ⭐️⭐️⭐️⭐️⭐️
I ordered a few dresses from Rare London for a autumn wedding, I wasn’t sure if I would get them in time and messaged their customer services who were very prompt in their response and really lovely. The dresses came in time, the quality was luxury with out paying the price and all true to size. I did have to send one back as it was quiet right for me but the process is really easy too.
It was my first time ordering from them and I would highly recommend x
30 oktober 2023
Svar från Rare London
Hi Amber, Thank you for this feedback this is much appreciated we love to hear positive feedback from our customers, this means a lot to us and hope to see you again soon :)
Svar från Rare London
Hi Natalie, Thank you for your feedback ! This is much appreciated by our team :)
Avoid!
Item not as described, the dress came damaged, when I went to return they informed me they want the item sent royal mail tracked (more expensive) only and they do not provide payment for this. Ridiculous! If you are going to send damaged items be prepared to pay for the return. Will not shop again
23 oktober 2023
Omdöme utan inbjudan
Svar från Rare London
Hi Lisa, Thank you for this feedback, we are terribly sorry you have had this experience with us. If customers send us poor of damages we will always try our best rectify this issue.
I believe the quality of this item is not as described.
I believe the quality of this item is not as described. The fringe was very spotty, and not as full as it looks in the photos. The fringe had broken in a couple parts as well. I have not purchased anything from Rare London before, and I was very disappointed in the quality and the misrepresentation of the item.
26 september 2023
Sizing is NOT accurate
Do NOT let the sizing fool you. A US 6 is not a true US 6. Couldn’t even get my body inside of the dress. Honestly I would have needed to go up 2, maybe 3 sizes. Don’t waste your time.
27 september 2023
Svar från Rare London
Hi Sarah, We are very sorry about this, our sizing is UK based when ordering from us please use our size chart to covert your size from US to UK. Thank you !
Love the dress but so many of the…
Love the dress but so many of the fringe pieces are snagged and broken
26 september 2023
Very fast delivery and fast refund
Very fast delivery and the quality of the dress was stunning!! Unfortunately I changed my mind so returned it, had acknowledgement of the return and a refund within a couple of days of returning it. Only down side is I had to pay £10 via Royal Mail to return it signed for to have the value covered had it been lost in the post.
25 september 2023
Good quality product but had to return…
Good quality product but had to return due to the fact I could barely walk in the garment and I had to pay for return-unsure if I would purchase again from RARE
11 september 2023
Unfortunetly the quality of the garmet…
Unfortunetly the quality of the garmet was not there. One of the straps was sewn in twisted, some of the fringe was coming off as I took it out of the bag. If you won't cover shipping cost for returning a product. In instances where quality control failed at least you should make sure that you are shipping a piece in excellent condition.
31 augusti 2023
Svar från Rare London
Hi, we are terribly sorry to hear about this and can assure you this is not to our standard of quality !
Quality product
The top is beautiful, good material managed to get it at a discounted price.
Look forward to buying more stuff from them.
20 augusti 2023
Order never received
I bought a dress in May and it was “shipped” on the 28th of June and it’s August 21th I contact the mail company and they never received the item. Customer service insists that I have to contact the mail service but they are the ones that supposedly sent it. Never buying from them again
28 juni 2023
Omdöme utan inbjudan
Svar från Rare London
Hi, please contact customer.service@rarefashion.co.uk and we will get this issue resolved. Thank you
14 days to return items
14 days to return items? Wow!! Now I’m stuck with £170 worth of dresses I don’t want!!! Consumer rights?
25 juli 2023
Svar från Rare London
Hi please contact customer.service@rarefashion.co.uk and we can discuss this. We can provide a return process for you as we have a 21 day courtesy depending on the reason of the return.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.