Bought a scooter from the website. Fast delivery and well packaged. Website is easy to access and has loads of product information. After placing the order I needed to amend it and the customer servic... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... Se mer
Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... Se mer
My brother ordered both the Kukirin G3 and G2 Max from these guys and I ordered the Vipcoo VS9. All 3 scooters came as described. I have rang the staff with many questions and they have always been fr... Se mer
Företagsinformation
Skrivet av företaget
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Kontaktuppgifter
2 Oxford Road, NW6 5SL, London, Storbritannien
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4,8
Utmärkt
457 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought an ebike kilburn branch Maj and…
Bought an ebike kilburn branch Maj and his team were great.
Thank you.
28 mars 2026
Omdöme utan inbjudan
Nico the mechanic was absolutely…
Nico the mechanic was absolutely amazing would highly recommend to anyone who needs a repair! Thank you so much guys!!
28 mars 2026
Omdöme utan inbjudan
I have bought a scooter a scooter from…
I have bought a scooter a scooter from Rapid Scooter Master also they repair and maintenance that perfectly also i recomand this shop to my friends
28 mars 2026
Omdöme utan inbjudan
The shop engineers are professional…
The shop engineers are professional also I have bought a bike with good price and quality also I recommend this shop to my friends
27 mars 2026
Omdöme utan inbjudan
I found this bike shop for repairs…
I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job well done and at an affordable cost.
27 mars 2026
Omdöme utan inbjudan
Been treated very politely and they did…
Been treated very politely and they did answer to all of my questions. They did accommodate my request regarding the delivery. Couldn't ask for any better experience
26 mars 2026
Omdöme utan inbjudan
Ienyrid m4pro+
Service was absolutely appalling when you tried to ask them a question they don’t have a clue what they’re going on about. I purchased 2X ienyrid m4pro +  and constantly getting problems I do not recommend this place absolutely anyone 
24 mars 2026
Omdöme utan inbjudan
Svar från Rapid Scooter Master
Hi there,
We’ve checked our system but haven’t been able to find any orders matching your details. Could you please get in touch with us via phone, live chat, or email so we can locate your order and assist you as quickly as possible?
It’s also possible the purchase was made through a different site or store, but we’ll be happy to help you figure this out either way.
Looking forward to hearing from you 😊
Kind regards,
Customer Happiness Team
Rapid Scooter Master
They sold a faulty not as described…
They sold a faulty not as described e-bike didn’t stick to consumer law with return warranty help or refund I had to go to bank trading to reverse the payment despite them saying they offered a refund and it was about a punctured tyre which was not true it was an electrical fault and they wanted £75 just to look at the bike I asked to return they refused I requested a payment reversal from my bank which I won for faulty goods they then messaged privately to threaten legal action for me to pay for return of good box it dismantle it which was more expense and difficult and goes again consumer law 2015 so have reported to trading standards I have emails to prove this can’t upload though to warn others
20 mars 2026
Omdöme utan inbjudan
Svar från Rapid Scooter Master
Dear Jane,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. For the benefit of other readers, we would like to clarify several important points, as a number of statements in this review are inaccurate.
You first contacted us regarding this matter nearly a year after the bike was purchased regarding your tyre puncture. You were informed getting punctures on a bike does not immediately grant return rights within statutory periods, let alone beyond the six-month period, as this is considered normal wear and tear and incidental. Your understanding of consumer law and its application in this situation is incorrect. Despite the length of time that had passed, we still offered to examine the bike and carry out any necessary repairs. However, the bike was never returned to us for inspection.
You also confirmed that the tyres punctures had been independently repaired by other parties on three separate occasions. In any event, arranging multiple third-party repairs without notifying us or seeking authorisation prevents us from properly assessing the original condition of the bike.
Nevertheless, we still attempted to resolve the matter and, as a gesture of goodwill, offered a refund despite the bike having been used for a year. The only requirement was that the bike be returned to us safely.
To assist with this, we provided a video showing how the bike can be disassembled and repackaged, You mentioned you have binned the original so we shared the original box dimensions to help you source another one for safe courier transport, and also offered the option for the bike to be dropped off at one of our stores for more convenience. However, these options have been expressly refused and the bike has still not been returned to us.
We remain willing to resolve the matter once the bike is returned to us. Any questions our team is ready to assist.
Kind regards,
Customer Happiness Team
Rapid Scooter
Brilliant staff and a superb Vitilan V3 2.0.
Staff are very friendly,helpful and knowledgable. I ordered a Vitilan V3 2.0.Delivery was prompt and the bike arrived in a few days. Assembly took a little longer than anticipated but is straightforward. The first ride out and a couple of bolts needed fully tightening and the gears needed to be adjusted very slightly,again a simple job. After owning the bike for 2 weeks I can honestly say it is brilliant!! Plenty of power for steep hills,smooth power delivery and a comfortable beast to ride. The manual does leave a little to be desired but that is down to the manufacturer. I have received many compliments about the bike and I would definitely recommend this bike to anyone in the market for a new e bike.
Well done to all the staff at Rapid Scooter.
20 mars 2026
Omdöme utan inbjudan
I got the g3 pro its amazing super fast…
I got the g3 pro its amazing super fast came looking so good didn't want to get it dirty at all came well fast very impressed will say the down sides are the battery docent last long and its rubbish to ride on mud and grass but in. all in all it's amazing on the streets
14 mars 2026
Omdöme utan inbjudan
Very nice people
Very nice people. It is the best place to go for those in the area that have issues with their electric bike
7 mars 2026
Omdöme utan inbjudan
I came late but the guy still waited…
I came late but the guy still waited for me, excellent experience, love the bike and got my friend to buy one aswell the trust i have is high honestly :) brilliant workers
15 oktober 2025
Omdöme utan inbjudan
Great workers very nice and professional
20 februari 2026
Omdöme utan inbjudan
Great service - very professional
Great service, very professional and friendly and knew exactly what I needed. Highly recommend.
8 februari 2026
Omdöme utan inbjudan
Brilliant customer service !!!
I had a problem with my scooter ,emailed them replied straight away got me all sorted for the return.. sent it out to the team i had a few issues and they sorted it all out rapid just like there site name! Ask for Fred he's your man for the case if any problems Top man ! Best customer service I've had when there's a problem with your product!!
2 februari 2026
Omdöme utan inbjudan
First class service.
Excellent service,great communication and help from
Steven R. highly recommended.
A+++++
27 januari 2026
Omdöme utan inbjudan
Scooter repair
Friendly service, fast same day repair at a reasonable price!
26 januari 2026
Omdöme utan inbjudan
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