Rapid Radios Omdömen 

RAPIDRADIOS.COM DBT CRD 2335 01/28/26 order ID. 01029715. These do not work if you don't have cell coverage, and the company accepted my return but never credited me back for the radios. Bait and switch. False advertising. Do not buy these radios. Cell phones work better. We returned the radios. Tracking Number 1ZH2V5470322290844 --Service UPS Ground --Delivered On -- 04/25/2026 3:16 P.M. Delivered To GRAND RAPIDS, MI, US Shipped / Billed On 04/22/2026
Received By KERRA --Delivery Location --Inside Delivery
Sincerely, UPS Tracking results provided by UPS as of 06/16/2026 3:35 P.M. EST

I purchased 6 radios last year and was very haapy with the service AND customer service. I have an excavation/trucking company and these always performed with no problems. I bought 4 more radios this month and called customer service a few times. My last call was with Haily, who helped me sync one of the older radios to my account. Also, I needed some antenas for the older radios, which were shipped out immediatly at no charge. I highly recommend these radios not only for the clarity and performance, but the customer service team is quick to resolve your problem and make it right.

These little radios are very impressive and the service is great.

Great radios they work right out of the box just register them and your good to go planing on purchasing two more

Hello my name is Russell and I just bought my rapid radio 2 weeks ago the people I talked to are really great I would recommend them to anyone.

Rapid Radios are a MUST HAVE! Prepare yourself and family not just for the future but when reception is scarce in areas and you need to maintain contact. The radios are crystal clear and Cody - customer service is Exceptional! The features allow you to be in several different groups (family, work) to keep conversations separate and even select one person to respond to within a group. The waterproof accessories and portability of the rapid radios is second to none. I am really excited about the solar charger they also now have as an accessory and the new rugged radio with wifi additional backup.

Hailey was amazing to work with. She worked with me to get exactly what our business needed and quickly. Will definitely purchase from this company again.

Started with two radios tried them from Oklahoma to Florida and Oklahoma to West Texas and New Mexico with absolutely no issues and had a 4 day battery life.

i order 2 radios the new rad1 last week. they still have not shipped them and wont return my emails. ive sent 3 emails in 2 days.if this is how they do things maybe ill just keep using hytera radios. at least they get here fast. and by the way rapid radios is not the only company without a monthly fee. hytera radios only charge once a year too.

The Rapid Radios RAD1 is, without question, one of the most capable communication devices I have encountered. As a veteran of Public Safety with 32 years of service and an active Ham Radio operator (KJ4CZE), I have a comprehensive understanding of diverse radio systems and their field applications. It delivers what traditional radios cannot—true long-range communication—by leveraging multi-carrier cellular infrastructure rather than relying on line-of-sight frequencies.

Unlike devices limited to a single provider, the RAD1 operates across all three major U.S. cellular networks—AT&T, Verizon, and T-Mobile—providing exceptional coverage and reliability. In real-world testing, I was unable to find a location above ground where the device did not maintain a usable signal. The only exception was within a basement environment where 4G LTE coverage was unavailable. However, by connecting the RAD1 to a local Wi-Fi network, that limitation was immediately resolved, restoring clear and consistent transmit/receive capability throughout the entire home.

The RAD1 incorporates a well-designed Wi-Fi support system that enhances its operational flexibility:

• Network Scanning & Setup: The intuitive “Scan and Setup” feature identifies all available Wi-Fi networks within range.
• Credential Memory: Users can securely store login credentials for multiple networks, enabling seamless transitions between locations.
• Automatic Network Failover: The device intelligently prioritizes connectivity, defaulting to its multi-carrier LTE SIM while automatically switching to Wi-Fi when it detects a stronger or more stable connection.

This “Wi-Fi backup” functionality is particularly valuable in known dead zones—such as concrete structures, basements, or remote buildings—where it effectively bridges connectivity gaps using available internet access.

The RAD1 distinguishes itself from standard smartphones and conventional radios in several key areas:

• Enhanced Signal Performance: The device features a purpose-built antenna system that appears to outperform typical smartphone antennas in maintaining connectivity to distant cell towers.
• Push-to-Talk Simplicity: Designed as a professional-grade PTT device, the RAD1 eliminates dialing and call setup delays—communication is instantaneous with the press of a button.
• Out-of-the-Box Readiness: Units arrive pre-configured and activated, requiring no programming or technical setup.

Key Benefits Include:

• Nationwide & Global Communication: Utilizes LTE and Wi-Fi networks to enable near-instant communication across virtually any distance.
• Cost Efficiency: Includes one year of service, followed by a low annual renewal fee (approximately $50), avoiding traditional monthly subscription models.
• Rugged Construction: Built with an IPX6 waterproof rating and durable housing, making it suitable for demanding environments such as public safety, construction, and outdoor operations.
• Secure Communications: AES-256 encryption ensures private, protected transmissions.
• Extended Battery Life: Designed for professional use, offering up to five days of standby time with convenient USB-C charging.

The RAD1 is particularly well-suited for:

• Family Communication: Reliable long-distance contact without reliance on traditional phone calls
• Public Safety & Emergency Backup: A dependable secondary communication system capable of switching between carriers
• Business Operations: Efficient team coordination without recurring monthly communication costs
• Outdoor & Remote Activities: Ideal for environments where traditional radio range is insufficient but intermittent cellular coverage exists

Final Assessment:

The Rapid Radios RAD1 successfully bridges the gap between traditional two-way radios and modern cellular communication. Its multi-carrier capability, Wi-Fi failover, and push-to-talk simplicity make it a highly effective solution for both professional and personal use.

For users seeking a reliable, long-range communication platform without the complexity of radios or the limitations of standard cell phones, the RAD1 represents a significant advancement in the space.

@RapidRadios
#RapidRadios

Purchased 6 of these radios to keep in touch with friends and family. Often we travel to remote locations for trout fishing and our current cell provider does not have service but we can hop on another carrier with these radios and communicate miles away. I leave one home with my wife so if she needs anything she can contact us quickly (PS - Got her the pink cover LOL). Great product came configured right out of the box.

I left my 2 radios in the rain. Rapid Radios said they are water resistant, not waterproof when I contacted them. The devices no longer work and I wanted to know where I could get them serviced, expecting to pay. Rapid Radios DOES NOT service malfunctioning radio devices and you must have purchased their protection package in order to receive a new device. The radio devices are not serviceable. Therefore, my $500 investment is flushed down the toilet.

They don't tell you everything upfront. They NEVER answered any of my emails, although they said they did when I called them. Then I returned merchandise, 6 radios (5 were gifts) and 1 solar charger. I got a "partial refund". Again, they didn't answere my email. Then they stopped answering the phone and never returned my call. They charge $50 to $100 per phone, per year in order to use them. I didn't know that when I ordered them. Although they are not a accredited with BBB, I filed a complaint for others to read (I am not the only one either). Then I saw all the negative reviews. Wish I would have researched before I ordered. I am left without a total refund. The onle email I received is when they got my return advising od a partial refund without even an explanation. Very Unsatisfied customer. I have been dealing with this since I ordered the radios in Dec.

UPDATE: 3/18/26
Your company told me that they have replyed to every email I sent it, yet I received 1 email and that's the one that shows partial refund information. I explained all my concerns in my letter with the return. All but 1 person that I spoke to were not to friendly either. I have a copy of the letter and all me emails. It was strange that the ONLY response I got in writing from Rapid Radios was the return partial refund and I said that in my letter. I have only received 1 email from your company and find that so strange. Why did all other response not make it? Strange. I saw 2 different commercials aired. One reason I bought the radios was because it advertised when all communication goes out your emergency radio will work. Misleading that no cell towers are needed. Heck, my cell phone would work just as good and there woukd be no need for the radios and I, let alone the ones I bought the radios for, are willing to pay between $50 to $100 a year PER radio. For those reasons, not replying to any of my emails and the unfriendly phone calls is the whole reason I decided not to keep them. Why would I have names of the people I talked to be in my last email that I sent.
I learned a lesson the hard way. Research first.
UPDATE: 3/19/26
Working with Rapid Radios totally refunded me. The Lady I was working with made it happen, which I wasn't expecting but a very nice surprise and outcome. Makes it much easier to positively review them.
I forgot to change the stars.

Although I do not agree with the yearly simcard charge of $50 per radio, Rapid Radio was able to work with our company to adjust the price in order to help us with the fee, which we appreciate. A lot of companies these days would not have even considered it. Thank you

I just wanted to stop by and give rapid radio service team a big round of applause! They were able to answer all questions I had about my order in seconds and that made me more secure on my purchase, Go Rapid radio team y'all Rock!

Radios work awesome, even in the woods where my phone does not. Called customer support Patrick was stellar at handling my issue. I have both the handheld and base station. Both devices are extremely durable, lightweight, and have great sound quality. They have several useful features such as multi group monitoring, 1-1 talk, and alert mode. Overall, I'm very pleased!

We have 2 Rapid Radios and are loving them!
Great product and the customer service was quick and responsive. Highly recommend them!" At first my wife didn't want one. Now I can't get her off of it!!!

I can't say enough, what a great Customer Service and what a great Technical Staff Rapid Radios have. From initial phone call to the receipt of my radio was faster than I could imagine. What all companies should strive for. Thank you Rapid Radios.

First of all, their products work incredibly well and exactly like they advertise. Secondly, their customer support is wonderful. The small hiccup that was experienced was quickly taken care of by their support team.

Outstanding product and the Rapid Radio Support Team always going the extra mile to ensure Customer Satisfaction! Patsy M - made quick work of helping me make changes to my account and numerous radio setup. Her customer service is well above 5+ Stars! Great product and even better team. Will continue adding radios as our team grows.