Raisin U.S. Omdömen 899

Quick, in depth response.

The representative was very helpful and professional. My questions were answered, and I felt confident that if I called in the future, I would receive similar treatment.

Great customer service as always!

Very easy to understand products offered, and very easy to set up transfer from an external account. Very impressed with the speed of the transfer! I like the simplicity of using Raisin.

Talking to a live voice who always helps me

I started a few years ago with Raisin and have been very pleased with all of the processes. Once the initial registration is done and you set up your CDs, the process for renewing or switching CDs is exponentially quick. I have some CDs that expired and I was able to start new CDs in 6 minutes online. Very smooth process!

Needed a simple change done in mailing of tax documents. It was done quickly through a phone call. The negative is that I could not figure out a way to do it through my online account.

Competitive Interest rates, easy to use website, and good customer service!

Great and solid investment tool for high yield savings accounts.

Fast and crear

I do not appreciate having the CASH ACCOUNT as it creates confusion and transaction delay.
Also, it takes several calls and emails to resolve a simple question or concern. Why?

Great platform, allowing for one stop shopping for higher interest savings accounts

I Love love love the Raisin team. Trustworthy and friendly and helpful! Thank you!

I have been a member of Raisin now for about 2 years. The banks under the Raisin umbrella are all FDIC insured and offer some of the best saving and CD rates available. Depositing and withdrawing is made very easy with Raisin. I highly recommend Raisin to anyone that is currently making only .25% to 3% on their money in their own banks or institutions. Give it a try and see how easy making and moving money can be.

Very good fast reliable professional..

I've had an account with Raisin for at least two years now. Last month, I arranged to transfer money from my external savings account into my Rasin cash account so I could put it into a high-yield savings account. When I logged in a few days later to move the money into an interest-bearing account, I was locked out and could not access any part of my account. I received an email that told me I had to follow a link to reconfirm my identity. The link asked me to agree to allow a third-party software to access my personal information and use it to "improve its platform and services." I contacted customer support and told the agent that I was not comfortable with doing that and would not accept the condition. She said it was the ONLY way to verify my identity, which is absurd since I didn't have to do that to open the account. She also wouldn't tell me why the account had been locked. She acknowledged that my recent funds transfer was in the noninterest- bearing cash account. She offered no solution to the impasse, so I told her to close the account and return all of my funds to my external bank account. I have repeatedly checked on the status of my funds and now, nearly a full week later, they are still not returned. Today, I received the notice finally that the transfer to my external account had been arranged, and that it could take an additional 5 to 7 business days to be completed. I cannot recommend this banking platform. They are not transparent and gaining access to my funds is more difficult than it should be.

My phone call regarding questions about maturing CD's was quickly answered with good knowledge and without hesitation.
I have entrusted Raisin with my savings for quite some time now and have come to really appreciate the fact that I can use one platform to access many banks offering top interest rates in FDIC insured accounts, while being able to spread out the risks keeping balances just under the insured limit of 250K with each of your participating banks.
One of my ever growing concerns is the security of my savings both online and at local banking institutions. Given the advances in AI and a growing global level of nefarious actors who remain out of reach from the justice system, who are forever increasing at an alarming rate and getting more sophisticated all the time, this issue should be paramount in your companies priorities.
Your business model is brilliant but you must do more to convey your shared concerns and what you're doing to ensure that every customer is protected, and given the tools to mutually ensure those protections.

Peter in Western Massachusetts