This was one of the best and easiest over the phone customer service interactions I’ve ever had. The lady that I spoke to Ashly Clark was kind and very easy to understand. She didn’t send me to anyone... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I'M HONESTLY VERY IMPRESSED WITH YOUR REPRESENTATIVES!! ALWAYS VERY PROFESSIONAL AND HELPFUL!! I DO BANKING WITH A FEW OTHER INSTITUTIONS ON ONE OF THEM THAT I AM A PRIVATE CLIENT AND HAVE NEVER GOTT... Se mer
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Dylanni was so patient and clear in her instructions to guide me to the help I needed. As an older person, I appreciated the confidence she gave me and never did I feel belittled. Actually, over the y... Se mer
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Buggy interface blocking me from accessing my money. Raisin's interface is buggy and I can't access the money in my account. I've tried calling and troubleshooting the entire thing and I'm hitting... Se mer
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Företagsinformation
Skrivet av företaget
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Kontaktuppgifter
New York, USA
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Raisin is Great
The Raisin platform & customer service support was fantastic.
30 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We're so happy to hear you had such a fantastic experience with our platform and support! We appreciate your kind words.
Svar från Raisin U.S.
Thank you for sharing your experience with us!
Request account closure
I have requested to close one of my savings accounts thru email. This request is completed promptly within hours not days, and without any back and forth. I am very impressed of their efficiency.
28 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We're so happy to hear that our efficiency impressed you! We always strive to provide prompt and seamless service for all our customers. Thank you for your kind words.
Tylan was patient and knowledgeable
Tylan was patient and knowledgeable. Very articulate in asking and answering pertinent questions. He was able to solve my issue after I had called 3 previous times.
29 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We are so glad to hear that we were able to resolve your issue effectively. It's wonderful to know that Tylan was patient, knowledgeable, and articulate in assisting you.
Dylanni was so patient and clear in her…
Dylanni was so patient and clear in her instructions to guide me to the help I needed. As an older person, I appreciated the confidence she gave me and never did I feel belittled. Actually, over the years I have never felt that way with any of the agents that have helped me. They speak clearly and slowly. From their voice, I feel they love their job and genuinely want to help others.
29 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We are so pleased to hear about your positive experience with Dylanni. It's wonderful to know that our agents have consistently provided clear, patient, and respectful assistance, making you feel confident and valued. We truly appreciate your kind words and are glad we could help.
Svar från Raisin U.S.
We're so glad you appreciated our service and found our team knowledgeable. We truly value your kind words.
RAISON PEOPLE ARE GREAT! THE NEW WEBSITE IS A BIT CUMBERSOME AND NOT 100% ACCURATE. NEEDS WORK!
Wendy was great!
The new website is not accurate with the maturity dates of CD's. This should be fixed.
15 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We're glad to hear you had a positive experience with Wendy. We appreciate you bringing the website's CD maturity date inaccuracy to our attention; we are working to fix this.
Svar från Raisin U.S.
We're delighted to hear that you found our service helpful and friendly, and that you appreciated our quick response. Thank you for your kind words!
PRESTO! Everything made clear
I was helped to understand dates, amounts, and transactions which had me baffled. Everything was made crystal clear. I really appreciate being able to talk with a LIVE, knowledgeable person!
28 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We are so glad to hear that our team was able to clarify everything for you and that you had such a positive experience speaking with a knowledgeable person. Thank you for your kind feedback!
I had a great experiance with customer…
I had a great experiance with customer service!
She was very friendly and answered all my questions!
28 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We are so pleased to hear that you had such a positive experience with our customer service team! It's wonderful to know that your questions were answered thoroughly and that you found our representative friendly.
I'M HONESTLY VERY IMPRESSED WITH YOUR…
I'M HONESTLY VERY IMPRESSED WITH YOUR REPRESENTATIVES!! ALWAYS VERY PROFESSIONAL AND HELPFUL!! I DO BANKING WITH A FEW OTHER INSTITUTIONS ON ONE OF THEM THAT I AM A PRIVATE CLIENT AND HAVE NEVER GOTTEN SUCH PLEASANT REPS LIKE I HAVE GOTTEN WITH YOUR COMPANY. THANK YOU!!!
28 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We are so thrilled to hear about your positive experience with our representatives! It's wonderful to know that their professionalism and helpfulness have made such a strong impression. We truly appreciate you sharing this feedback.
I appreciated the fact the…
I appreciated the fact the representative was understanding my question and that she was able to answer and give me a better overall on the new customer bonus.
28 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We are delighted to hear that our representative was able to understand your question and provide a clear explanation regarding the new customer bonus. Thank you for sharing your positive experience!
Buggy Interface and No Access to Account
Buggy interface blocking me from accessing my money.
Raisin's interface is buggy and I can't access the money in my account. I've tried calling and troubleshooting the entire thing and I'm hitting dead ends. At some point this is just stealing, right?
28 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We are truly sorry to hear about the difficulties you've experienced with our interface and accessing your funds. We understand how frustrating this situation must be, and we want to assure you that we are taking your feedback seriously. We are actively investigating the reported bugs and working to improve the reliability of our system to prevent such issues in the future. We appreciate you bringing this to our attention.
Confusing Advertisement and Denied Advertised Bonus
I received a mailing from RaisinUS offering a bonus when setting up a new savings account. The bonus was dependent upon the amount deposited. Two different bonus codes were presented which was confusing. I chose one code and received a bonus substantially lower than what was advertised. I contacted the company and complained about the confusing codes and requested the amount that I should have received. My request was denied. This smacks of bait and switch. Be careful, this does not seem to be a reliable organization.
3 juni 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
Dr. Schwartz,
Thank you for sharing your feedback with us, and we sincerely apologize for the frustration and confusion surrounding our promotional offers. We strive to make our bonus terms and promotional codes as clear and transparent as possible, so it is deeply disappointing to hear that your experience felt misleading or unsatisfactory.
While promotional terms require specific code applications based on the offer criteria, we completely understand your disappointment regarding the difference in bonus tiers and the impact this has had on your trust in our platform. We hold our service to high standards and take concerns about transparency very seriously.
Although we are unable to adjust the applied bonus or reopen this promotion, our team remains available if you have any other questions or need assistance with your existing account. Please feel free to reach out to us at support.us@raisin.com or (844) 994-3276.
Ashly Clark
This was one of the best and easiest over the phone customer service interactions I’ve ever had. The lady that I spoke to Ashly Clark was kind and very easy to understand. She didn’t send me to anyone else or have to transfer me to another department which is absolutely amazing. She answered my questions and fixed the issue that I was having in under five minutes. Absolutely amazing 10/10 service.
27 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We are so happy to hear that your recent customer service interaction with Ashley was such a positive one. It's wonderful to know that we were able to resolve your issue quickly and efficiently, and that our team provided such clear and helpful assistance. We truly appreciate you sharing your experience!
very helpful
very helpful, answered all questions, and verified persons
24 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We're so glad we could assist you and answer all your questions thoroughly. Thank you for your kind words!
The customer service rep Dylanni H
The customer service rep Dylanni H, did a great job in explaining the terms of the new HYSA account with Raison. She also followed up with a detailed email outlining all details that I asked her about. Overall, my experience with opening the account and getting support from Dylanni was a very pleasant experience.
23 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We are so glad to hear that Dylanni provided such excellent support and clearly explained the details of your new account. It's wonderful to know that your experience was pleasant and helpful.
Dylanni was very helpful in answering…
Dylanni was very helpful in answering my questions in a professional and clearly presented manner.
24 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We are so pleased to hear that Dylanni was able to assist you professionally and clearly. Your positive feedback is greatly appreciated!
Wonderful employees whenever I have a…
Wonderful employees whenever I have a question or concern.
24 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We are so glad to hear that our team has been wonderful and helpful whenever you've had questions or concerns. Your kind words truly mean a lot to us.
Have Raisin for over 2 years
Have Raisin for over 2 years. They have been super helpful in helping me to taking care of business. What I like the most is that you can call and talk to a REAL person and not have to wait for a long time. Keep up the EXCELLENT work !
23 juli 2026
Omdöme utan inbjudan
Svar från Raisin U.S.
We are so pleased to hear about your positive experience with us over the past two years. It's wonderful to know that our team has been helpful and that you appreciate being able to connect with a real person quickly. We truly value your feedback and strive to maintain this level of service.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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