Rail Monsters Omdömen 142

Excellent customer service. Mr. Vincent Lane was responsive to my emails and responds right away in a few minutes. He resolved my issue efficiently and I am very grateful for his assistance. Highly recommended to do business with the company.

The customer service at Rail Monsters is fabulous!
We made a mistake when booking our trains, contacted Rail Monsters and Vince Lane did a great job by supporting us with our request without hassle.
Thanks a lot Vince!

Prompt response to emails with the information needed as i was having extreme difficulties in getting the info that i need. Thanks Joe!

I am very satisfied with prompt responses and very patience explanation of Mr.Joe Davis.

Fast reply to my inquiry and very detailed. It was very helpful. Thanks Vince

Very satisfied, and really speed response to my request for modification.

Worst ever experience.
Made a mistake on booking and we couldn't alter, change or cancel.
No full refund given.
Will never use or recommend this company to anyone..
Even tourist companies in Japan either hadn't heard of them or said they were dodgy.
Do yourself a favour DONT USE THEM.

The assistant Mr. Joe Davis was very helpful on the email, and he sent us the solution promptly! Thank you for your great and smooth service!

Very efficient and communicative. I would highly recommend this service

Due to an unexpected change in my flight schedule, I had problems with my train ticket because the times wouldn't work out. So I wrote an email without much hope of being able to reschedule my ticket or receive a full refund, but Joe Davis helped me every step of the way in an efficient and quick manner. I really appreciate the excellent customer service and Joe's effective work. Thank you very much.

We couldn’t be happier with the service and support we received. After a sudden illness in our family left our travel plans in disarray, we were treated with kindness and understanding. I wouldn’t hesitate to use this service again.

I am very happy with this company.i made a mistake with the booking and they helped me immediately and find a solution for it.And they took no extra charge for it.

Truly grateful for Vince Lance. He helped me in time of despair and when I needed something to be changed immediately. He was quick to respond and I am deeply satisfied with my experience.

Very fast response for changing our passengers’ gender which we put a wrong one mistakenly. Did not expect the response as this quick. Very helpful customer service.

Tickets were easy to purchase. Customer service was very helpful as I was going to miss my train trying to see Mount Fuji. They explained the policy and shared that I can catch a later train.

Booked with rail monsters thinking they were cheaper. The Jpy shown for our journey from Osaka to Tokyo on the bullet train was a good price. Then when I coverted to Au it then became dearer. I should have stuck with klook.

As a 1st timer using railmonsters.com booking Nozomi tickets in Japan. it's easy but somehow got into making double bookings that I wasn't aware of. Perhaps it may be caused by the fast systems absorbing data!
Double clicking could be the culprit!

Rail monsters are great and the best ticketing, I booked my family for tickets few hours before their travel schedule and after the payment i have received an email says that the tickets will be issued within 12hours which is more than the remaining hours of their travel and i become very frustrated and sent a quick email requesting to help me to get either the tickets now or the refunds and within minutes i have received the tickets in PDF file and my email responses explaining the previous email and apology for the confuse.

Thank you very much i wish you more success.

Prenotare è facile, i biglietti sono arrivati in 3 minuti ed hai tutto sul telefono!