Extremely Disappointing Experience
Extremely Disappointing Experience – Subpar Hygiene & Indifferent Staff
We booked this hotel expecting a high-caliber experience, but unfortunately, our family holiday was severely ruined by poor hygiene and a lack of management care.
The most concerning issue was cleanliness in the dining facilities. The upstairs buffet and breakfast area and club lounge had small flies, which repeatedly put us off our food and completely ruined our meals. Additionally, the public restrooms outside the pool area had an unbearable stench, and the steam room suffered from a foul odor that made the wellness facilities virtually unusable.
While the team made minor efforts to address these issues during our stay, they completely failed to resolve them. What made matters worse was the indifferent attitude of the staff and a total lack of proactive communication from leadership. I had to approach management directly to raise our concerns. While they offered complimentary drinks as a goodwill gesture, this was a trivial response to fundamental hygiene and facility failures.
A hotel of this supposed caliber should maintain much higher standards. Free drinks do not make up for a ruined family holiday, and we certainly will not be returning.
Raffles the palm Dubai








