Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Banyan Tree Holdings Limited is an international hospitality brand that manages and develops resorts, hotels and spas in Asia, America, Africa and Middle East.
Upper Bukit Timah Road 211, 588182, Singapore, Frankrike
2,7
6 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Zero flexibility and terrible management. They refused to refund my booking even after I reached out to explain the circumstances. A brand like Banyan Tree Phuket should understand that "luxury" includes the way you treat people, not just the villa. Very disappointing experience. Save your money and book somewhere that actually values its customers.
We booked Banyan Tree Mayakoba for our 25th wedding anniversary believing their glossy promises of luxury, sophistication, and impeccable service. What we actually endured was nothing short of a disaster that left us furious and deeply disappointed.
The resort sold us outright lies in the form of a “luxury sunset cruise" and "Mayan Adventure snorkeling experience.” In reality, one was a cheap, tacky booze cruise that had nothing remotely “luxury” about it. The other, there was no snorkeling at all - we were literally told to hold our breath underwater while the guide discouraged the use of snorkels. It was insulting, degrading, and frankly unbelievable that Banyan Tree would attach its name to something so shoddy. This was supposed to be the highlight of our anniversary trip - instead, it ruined it.
When we voiced our disappointment, the “solution” was laughable - vouchers for more tours. As if the answer to being conned and humiliated on our anniversary was to throw us back into the same garbage experiences they profit from. There was no accountability, no care, no genuine apology. Just a shrug and a pathetic gesture that only rubbed salt in the wound.
And the property itself? Far from the five-star sanctuary they pretend to be. The villa pool looked tired and neglected, we were subjected to a noisy gas leaf blower due to next door leaving, which impacted the calming, relaxing experience we expected, the food/spa is seriously overpriced, even for a place sellng itself as 'luxury'. For a stay that cost us well into the five figures, we were treated like nothing more than walking wallets.
Banyan Tree Mayakoba is not luxury. It is false advertising wrapped in slick marketing, taking advantage of guests who expect better. We walked away feeling cheated, insulted, and robbed of an experience that was supposed to be meaningful.
We will never set foot in another Banyan Tree property again. And if you value honesty, respect, and receiving what you pay for, neither should you.
Fantastic location, amazing restaurants , good selection for buffet breakfast, but the service of staff outstanding each and every one, exceptional, only complaint items in mini bar out of date by 3 months
Took my 17year old granddaughter to Banyantree in the Maldives. We had such an amazing experience, the island was beautiful our bungalow was 1st class it was cleaned and freshened twice a day. The island was spotlessly clean, the food was delicious. But what made our holiday was the amazing staff they were so professional and helpful, they always had a smile and really happy to help.
I would definitely recommend Banyan Tree Vabbinfaru for a luxury restful holiday.
Nach anfänglichen Schwierigkeiten mit der Best Price Garantie des Hotels wurden alle Missverständnisse geklärt. Das Hotel Banyan Tree steht voll zu seinen Versprechungen immer den besten Preis zu gewähren. Ich bin sehr zufrieden und freue mich auf den Aufenthalt.
Good luck trying to get any response from Banyan Tree if you have any issues. Multiple emails to their customer service, messages posted on their Facebook page etc., over two months have all gone unanswered. They position themselves as a luxury experience. Their customers service however, is literally the complete opposite to their aspiration.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
