Purchased a small trainer RC plane mid March which till only recently on finally assembling to fly I encountered an issue. Possible transmitter fault. Lovely plane but unable to fly. All said... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have ordered before as great products and as described. Received car within a reasonable time frame esp given that it was over the Christmas/ new year period. Only current issue is that we didn’t rece... Se mer
Företaget har svarat
Fantastic car. For my 9 year old. High quality components without being crazy expensive. Very robust, very fast. Lots of fun doing massive jumps. Battery lasts well. Etc. thanks radio-controlled
Ordered from this company. On 23rd December 2023. Item was listed as 48hour delivery nothing arrived for some time I contacted them and spoke to Olly he explained a few errors in their system, he unde... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
www.radio-controlled.co.uk offers a wide range of radio controlled toys to customers in the UK. We pride ourselves on great customer service and rapid delivery. Avoid drop shippers that will deliver you the products but with a 10 week wait by ordering from us!
Kontaktuppgifter
6 Cresbrook Avenue, N13 5RR, London, Storbritannien
- customerservices@radio-controlled.co.uk
- radio-controlled.co.uk
4,1
Bra
222 omdömen
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Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Top company
First time using this company and also purchasing an RC for myself. The car was priced well, and being UK based and having the 2 day delivery was a great attraction to use them..the car came within two days in perfect working order and already had hours of fun with it! Highly recommend..as I have done tonl several friends already.
14 augusti 2023
Omdöme utan inbjudan
Great price for the RC car
Great price for the RC car, but this order took a long time, if you are prepared to wait, no problem
15 augusti 2023
Svar från radio-controlled.co.uk
Thanks for your feedback and for agreeing to wait for the product. it is actually unusual that we don't have the products in stock. Normally everything we advertise as in stock is in stock.
Recently we had a big order that we listed a few days before it was due to arrive and then it was stuck in customs for 20 days. We now will only list stock when its here!
You were told that it was delayed and thankyou for agreeing to wait. Others requested a refund and we immediately processed these refunds.
We pride ourselves on clear communications on the rare occasions things go wrong..... But we will avoid causing this issue again!
Paid for a 2 day delivery but didn't…
Paid for a 2 day delivery but didn't receive until nearly a month later
16 augusti 2023
Svar från radio-controlled.co.uk
Hi Ryan, you were notified of the delay and offered a refund immediately after the order was made. This delay was caused by a large order of ours being delayed in customs before getting to us and as a result we have changed the way we list products. We now never list products we don't have in hand. (Previously we listed then 2 days before they were meant to arrive, which in this case tripped us up)
You will be receiving a discount voucher for future purchases.
Good company
Had no issues with the service, legit company, will recommend and use again
16 augusti 2023
Product not delivered
My product has not yet been delivered after 14 of purchase. And this despite the promise by the seller that it was going to be delivered in 2 days. What is annoying is that there no way to track it.
15 augusti 2023
Svar från radio-controlled.co.uk
Hey Javier
Completely agree there has been a delay this time and apologies for that.
You were notified, immediately after purchase, that the product would be delayed. Tracking has been provided and I hope it will be with you soon.
Note to all EU customers that 2 day delivery applies to the UK only. This is clearly stated on the website. Unfortunately since some idiots in the UK voted for brexit there can sometimes be short delayes in EU deliveries. Normally it takes 5 days.
Your delivery is always insured and covered against loss. Unfortunately we don't deliver our goods personally so we can't guarantee delivery every time. Couriers seem to be getting worse!
Great price and extremely fast delivery
30 juli 2023
Great Company
Quick delivery, really happy with products and prices paid for them. Will definitely use again.
10 augusti 2023
Fantastic car
Fantastic car. For my 9 year old. High quality components without being crazy expensive. Very robust, very fast. Lots of fun doing massive jumps. Battery lasts well. Etc. thanks radio-controlled
17 juli 2023
Car took two weeks to arrive
Bought my first rc car with the message being it would take two working days to come. After 4 days I message customer service to recieve the message that the car I brought was out of stock. I then had to swap to another car and it then took a further week for that to be delivered. Not happy
27 juli 2023
Svar från radio-controlled.co.uk
Hi kian,
As we discussed on email the original item was delayed and we offered a free upgrade to a more expensive model.
The replacement item was send out by royal mail 24hr and unfortunately they misplaced it for a short period. We provided good communication of the situation and evidence of posting.
In this situation unfortunately it was out of our hands and all we can do is keep our customers up to date.
Fortunately this very rarely happens.
Trusted seller great prices and communication
Trusted seller, dident have what I wanted to get my nephew, so offered me pretty much the same car just a different look, very well priced, great communication, even out of 9-5 hours I was still getting a fairly quick reply, I'll see how the nephew likes his and I might get myself one at these prices
3 augusti 2023
Omdöme utan inbjudan
First class service,as described
First class service,as described, delivers on time highly competitive price would definitely be my no1 go to business if I needed any further RC products I can’t recommend highly enough
16 juli 2023
Great service, highly recommended
I bought two cars from Radio-Controlled.co.uk, and was extremely happy with the service. Both cars were despatched very promptly from UK stock, and received within 2 working days - hugely preferential to waiting weeks for the product to arrive from overseas (as is often the case with other retailers). You also get the peace of mind of buying from a local stockist for any after-sales support. They are also helpful and responsive to any customer inquiries. Excellent service, and would happily use again.
23 juni 2023
Omdöme utan inbjudan
Very good service 3d car from these now…
Very good service 3d car from these now delivery 3 days as said product perfect and good communication
16 juli 2023
Great job
Great job! The order was delivered quickly and the prices are very reasonable too. I would definitely use them again.
30 juni 2023
Great car and great service
3 maj 2023
Fabulous company highly recommend
20 juni 2023
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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