Rachelscupcustoms Myshopify Omdömen 

I ordered from Rachel not being aware of what to expect I didn't realize till after receiving the cup that it has come from a house with cats this needs to make people aware if they have allergies with animals to avoid. Over all for the cup the design was what I asked for, the lid of the cup was not the cleanest. I then did my research a bit more and found this person on another platform and I watched the live stream and it turns out only the one but off the cup is wiped over and not the top. The only good thing that came out of receiving this was the thankyou sticker and the cup clean instructions. Please do your research before purchasing

This lady needs banning from selling her disgustingly dirty, cat worm filled, unhygienic cups!!! Her cat was seen passing a worm on her Tiktok live within centimetres of a cup she was making. She proceeded to finish said cup and without using gloves or any sanitizer, she packed that cup to send off. She had around 1k of people in that live telling her of the issue and she ignored every one. She is VERY rude to potential customers who are asking genuine questions like do you resin the stoppers, are they kid safe etc and she down right makes the whole thing to be a joke. She is continually using racism and xenophobic words and has been banned on her multiple Tiktok accounts for a few days at a time but unfortunately it isn't enough. She needs removing from Tiktok and should have a warning banner on her Shopify account that she DOES NOT comply with basic hygiene and such.
Her cups are nothing more than B&M ones that she sticks a sticker on. She uses the word decal to try and sound better but ultimately it's a sticker.
A letter and email have been sent to Monmouth County Council trading standards (of which she states she has been visited by them, but clearly hasn't been) to again outline the issues here. Shopify, do your due diligence too and see what she's selling via your platform. I think you need to address this as a matter of urgency before a customer takes it further!!

Great customer service, cup was exactly what i ordered loved the fact i could watch my cup being made live. Cup was sanitised throughout the process, delivery was super fast and cup was packaged very well. There are some people who are trying to spoil it for this young lady which is very sad.

Rachel on was live on social media so i attempted to ask about her cups she later told me to stop spamming and being a troll by the way I asked once she later blocked me

Ordered a Cup from RachelsCupsCustoms she made the cup on Tiktok live in front of 900 people. i felt humiliated and bullied by the trolls and rachel whilst she was making my cup by then i couldn’t request a refund cup was already made.

tried to ask for a refund via email no reply.

my experience has been terrible and has made my Anxiety very high have even lost sleep over this due to stress of it all.

i suggest anyone who buys from rachelsCupsCustoms to be cautious and wary as she’s not a very nice person.

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she has poor customer service and very poor hygiene around her products she sells.

They cats sleep on boxes where package is used for product and the cats have worms. very concerning. if i had known before ordering i wouldn’t have ordered.

Very poor hygiene. Bad customer service. Rude and inappropriate way of speaking to people. Known scammer

Where shall I start !! Do not buy from Rachel Skinner. Her customer service and her attitude is absolutely shocking, talks to people on her tik tok live stream like dirt, and if you complain on her live or by her business email she blocks you. Her hygiene is discusting, eating over customers orders and allows her cats which both have worms and in season to walk all over her desk where she's making the cups. My cup arrived with a cat hair on, and the box damaged and tape all coming off the box. So be careful ordering from her, as if you don't recieve your cup.or arrives damaged she will just block you thinking your a troll. Please look her up.on her live stream on tik tok Rachel's Cups and see for yourselves.

Rachel skinner is one to avoid, lacks customer service, no hygiene to the business at all, has cats with worms walking all over her stuff. Talks to people rudely and blocks any negative comments. Constantly seen wiping her sweat away with her clothes and then touching products without cleaning her hands wipes her hands through her sweaty hair or touching her nose and then carrying on. Absolutely disgusting business owner. And when things are missing from orders she blames her suppliers who are temu, shein, ali express and home bargains. Talks very inappropriately on an app that statts from 13 years old and not to mention all the abuse shes given to disabled people and people of different races. All has been documeted on her lives for people to see. Avoid this womens company like the plague

Please avoid at all costs she doesn't respond to emails my parcel arrived and the box was open where she only secured the box with thank you tape . The decals have fallen off . I have tried to contact this woman many times but she doesn't reply to anyone .

Absolutely shocking woman running this business on TikTok through Shopify. Cats roaming all over the work space with visible worms wriggling around their back end. Cups made for children with unsealed stoppers on the bottom major hazard all in all a very shabby set up with little to no levels of hygiene. The woman herself Rachel Skinner is the rudest most arrogant person who bullies and mocks people asking genuine questions or coming with complaints as she doesn’t respond to emails. I’ve witnessed shocking behaviour from herself and her live supporters who she encourages to laugh and bully people with issues after receiving badly made, filthy products or products damaged or not received! Stay well away from this company unless you want to part with money and then be blocked if you need help with any after sales. If I could give this zero stars I would.

I dont know where to start. First of all my cup came packed appropriately. However upon opening the parcel and viewing my purchase I found a few issues. The vinyl decal was peeling off. There was no straw and the cup was dirty inside and out.
Having looked further into this lady, it appears her hygiene levels are shocking. No hand sanitising, no hand washing, eats and drinks over customer order, wipes her face and nose on her hands, no sanitising. Allows her cats to sit on her work surface all while she makes these cups. I have contacted her twice regarding the issue and I have had no response. Please avoid at all costs.