Rachelscupcustoms Myshopify Omdömen 

I ordered an acrylic 16oz cup, which arrived completely broken and leaking inside the box. The parcel was in such a poor condition that the delivery driver actually took it back to the depot rather than leaving it with me.

Despite explaining this clearly to the company, I was then asked to provide photographic evidence of the damage. This is completely unreasonable when the damaged parcel was removed from my possession by the courier. How exactly was i supposed to photograph an item that i never had the opportunity to inspect properly?

Rather than acknowledging the obvious circumstances and dealing with the complaint reasonably, i have had to chase the company for a resolution.

This is not acceptable customer service. I paid for an item which i did not receive in useable condition.

I would strongly advise potential customers to think twice before ordering. I certainty will not be ordering from this company again.

Wish I could give 0 stars don’t place an order with her, she changed her company name to holy cow customs as she got bad reviews. Now after buying one you have to give her a good review before you can buy again, but seriously you have to be crazy to do so. I made the mistake ordering she said in the live love your house!!! What the hell so you give her your address and she looks it up to see where it is she even asked if I had kids. What business is it of hers then I found out she was sacked from a child care nursery for getting too close to kids. Please don’t let her have your name and address I am now getting mail from companies that got my details apparently from me, I’m guessing it’s her as it started a week or so after I placed an order. She is crazy

Ordered a cup l needed it for a certain date so contacted her to make sure it would be delivered on time. The answer I got well rude would be being polite. Pure scam don’t use this person. If you do you will be wasting your time and money

If I could give 0 stars I would. This woman is a SCAMMER if you question her in any way she blocks you keeps your money and doesnt send your item. She also hosts raffles where you pay into her tip jar and the person with the most donations wins a cup. As soon as she has received all donations the raffle is deleted and the winner doesnt recieve cup. She is a bully and control freak please do not buy off this woman theres much better cup makers out there

Wish i could 0 stars as a review very very bad customer services . Lefs cats go all over cups . They are seprating . Absolutely do not buy . She looks at your place where you live its awful

Poor communication, when I asked questions about my order which I’ve paid for, I was told to stop trolling and then was ignored. I would NOT recommend buying from here.

Absolutely horrific ordered a cup and when it came omg how horrific the smell from the box was bad enough, imagine sweaty feet mixed in with decomposing body tissue!! Then the actual cup how bad could it be well even the local shelter wouldn’t accept it sort of looks like a toddlers had an accident with a glitter pot and wiped shit n puke around it. As for the “owner” her attitude stinks more than her flat and the body of the hamster in her cupboard. Stick to what your good at Rachel and that definitely isn’t cups!!

Terrible customer service, attitude and lack of empathy.
There is a review for 5 stars which is from the creator herself, DO NOT BUY.

PLEASE DONT ORDER! YOU WILL GET CALLED A THIEF & LIAR IN FRONT OF 1k PEOPLE!

Absolutely disgusting customer service & person!

Ordered on the 13th May a Toy Story kids bottle for my son’s birthday. Was made on live on the 16th May was happy with it etc however 7-10 days passed as stated for delivery on her website so I thought I’ll message her on the 28th just asking for a update as it’s my little one’s birthday on the 6th of June I wanted it as an extra present. She replied stating she was sorry & that it was gonna be sent out on the 29th next day delivery! Messaged her on the 2nd,3rd & 4th for update & tracking info, no reply. So I went on the live & asked her to check her emails or if a mod could help me. I stated I hadn’t received my cup wanted tracking. People was asking when I ordered told them etc eventually with other people in the comments helping me she finally answered and looked! She then accused me of lying about emailing her then she suddenly found it where she stated next day delivery then said I was “CLEVER” because she didn’t create a shipping label as she sent it with my other orders HOWEVER IT WAS MY FIRST & ONLY EVER ORDER WITH HER so I could claim a refund when I’ve got the item! So it was bullshit she never created the label cuz she didn’t send it as I had no other orders! I wouldn’t of been so bothered if it wasn’t for my sons birthday and if I wasn’t in a rush! But I ordered 3 weeks in advance I was nothing but polite to be treated like shit

I’m now all over FYP pages, people r messaging me loads of information on her! PLEASE DONT ORDER FROM HER!!

The lady's attitude is shocking! My sister ordered a cup and because she wasn't in the live at 1.30am to choose her glitters she cancelled her order and said the next day on live i cancelled your order because you failed to come in the live last night if you cant make my lives id rather you not order. My sister is a nurse so cant be sat on her live till sometimes 3am to tell her what glitter she wants. I understand her content is making them on live but surly there should be option on the order to pick the glitters incase you cant be in the live to choose. She can still make them on live because then the customer has already put on their orders what glitters they want. If you expect them to be in your live while the orders being made maybe do the lives at a more suitable time not gone 9pm till 3am. Her whole attitude is shocking! Her customer service is worst ive ever witnessed

Ordered a cup, received it and it was all clumpy. Not the cup I was expecting. The service I received was not professional or friendly

loads off crap she was rude too me on live delivery toke ages glitter is all split and the whole box and cups smells like a cat wee won’t be drinking out off this cup or using it

The reviews you see are from trolls on tiktok, always in her live trolling and insulting this business owner. She has made hundreds of cups with no issues and customers being very satisfied with bo issues. Please please be aware of numerous amount of trolls who have never purchased trying to ruining this business

Ordered a cup and it is awful! The glitter splits as not made correctly, Rachel is extremely rude to people in her lives, blocks people for asking questions, talks about things that shouldn’t be spoke about when children are watching to have their cups made! Allows cats all over the decals, work surface and packaging. Avoid! Many other cup makers who actually have good customer service and make decent products

She's very rude and talks to her customers like a piece of poo on her shoe with lots of attitude 🙄

Rude individual, appalling customer service and allows her cats, who she admits have fleas, to sit on her products and orders ready to post. Her name-calling of customers is grotesque and her deviant sexual talk during lives is repugnant. AVOID RACHEL SKINNER LIKE THE PLAGUE and buy your cup in Poundland. They are the same. She charges £25 for sticking glitter in a £1 cup!! A SCAMMER. A NASTY ONE.

I ordered a cup from Rachel and emailed her which colour glitter I wanted everything was fine I went into her live and missed my name even tho I had emailed her I then went in today Tuesday 2nd June and just asked when my cup was being made she got extremely rude stating I emailed her my colours and to stop causing drama I wasn’t causing drama I just wanted to see the cup being made because I was going to work her attitude is diabolical she ignored my comments and my emails and is refusing a refund took my name off of the decal and got her ‘mod’ to block me I’d be careful about ordering

Came across her on tiktok and ordered one of her cups ,and she makes it online the colour's and decal of choice ,she was very rude took no notice of my choice ,people on her live were trying g to tell her but was ignored ,she is very abrupt, rude her behavior is terrible ,I will never order again ,delivery was weeks and cup was terrible I ended up putting it in bin ,awful shop ,advice I qouls give is to avoid at all cost.

Was going to purchase a cup but with bad reviews and the way she treats and speaks to customers is atrocious also saying people from Scotland wont be getting cups thar leaves me out that to me is discrimination so definitely wont be purchasing this person shouldn't be allowed to sell ir speak to people the way she does its shocking