Extremely helpful staff and customer service responses are very quick. Dealt with Quinn and Robyn who were happy to answer questions and very prompt to deal with any issues. Above all else,... Se mer
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Det här tycker kunderna
Thank you so much to Robyn from customer service for solving my issue so quickly and so professionally. We had an issue with Evri (no fault of Qwerty) and it was dealt with so quickly, smoothly and le... Se mer
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Updated my review: Have used them twice. First time, no issues. Second time, there was a problem with the delivery. The order got damaged, but rather than marking it as such, Evri just put it down... Se mer
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I think this company may be a scam! I ordered a beer box for a friends birthday 2 weeks before the date and paid for express delivery. After that I heard nothing at all! I chased and got brushed off.... Se mer
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Företagsinformation
Skrivet av företaget
QWERTY Beer Box is an award winning British startup specialising in curating craft beer gift hampers that showcase the best of British independent beer. Founded by two friends Quinn and Niki while finishing their university degrees, QWERTY Beer Box was born in 2020. Dedicated to authenticity and championing craft products, QWERTY Beer Box offers a wide selection of real ales, lagers, pale ales and seasonal advent calendars, making it the ideal choice for personalised, thoughtful gifts. Whether it's for birthdays, holidays, or a treat for yourself, each hamper brings together distinctive flavours, supporting local breweries and catering to both traditional and modern tastes. They ensure their boxes arrive in playful gift-ready packaging and add snacks, glasses, tasting notes and other goodies to complement a memorable beer tasting experience. Quinn & Niki have been joined by Faye in 2024 and the 3 of them work tirelessly to deliver the best beer gifts in the country!
Kontaktuppgifter
Storbritannien
- support@qwertybeerbox.com
- qwertybeerbox.co.uk
3,7
Medel
54 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Excellent customer service
Extremely helpful staff and customer service responses are very quick.
Dealt with Quinn and Robyn who were happy to answer questions and very prompt to deal with any issues.
Above all else, they are clearly good people and the kind you want to support with their business.. and perhaps share a keg with!
I will return for sure.
16 augusti 2026
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi James,
We clearly missed the mark here, but thank you for taking the time to provide us with the feedback.
All of our shipments are sent with tracked delivery, so I am picking up with the team to understand how this order was dispatched without a tracking link.
RE order-specific aspects, we will get back to you via your email.
I apologise again for the mishap and am glad you were able to find a replacement.
Many thanks,
Quinn
Great box
Great box, had a small issue to start with but was resolved quick and the team were great!
21 juli 2026
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Appreciate this Hannah! Glad we were able to get it sorted for you :-)
Cheers,
Quinn
Thank you Robyn!
Thank you so much to Robyn from customer service for solving my issue so quickly and so professionally. We had an issue with Evri (no fault of Qwerty) and it was dealt with so quickly, smoothly and less than a day later the birthday boy had his beer box
14 juli 2026
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi Gabbie,
I'm really pleased to hear the birthday boy enjoyed his beer gift!
Cheers,
Quinn
Excellent company
Excellent company, quick delivery and recipient was very happy with his birthday gift. I plan to buy more in the future, great gift.
17 april 2026
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi!
Thank you so much for your wonderful 5-star review! I'm delighted to hear that the birthday gift was well received and that you were happy with the quick delivery.
It really means a lot to know you're planning to order from us again. I can't wait to help you find more great gifts in the future!
Many thanks,
Robyn
Great gift and great service
Great gift and great service
My friend loved the package of IPA’s - a perfect birthday gift. We had a little back and forth with the details and delivery but the team at Qwerty were great and we sorted everything out swiftly.
I would definitely recommend them - 5 stars 🌟
3 juni 2026
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi!
I'm really pleased to hear your friend loved their IPA gift and that it hit the mark for their birthday. Thanks as well for bearing with us while we got the delivery details sorted. I'm glad we could get everything sorted quickly and make sure the gift arrived as planned.
It means a lot that you'd recommend us, and I hope we can help you find another cracking beer gift before too long.
Many thanks,
Robyn
I think this company may be a scam
I think this company may be a scam! I ordered a beer box for a friends birthday 2 weeks before the date and paid for express delivery. After that I heard nothing at all! I chased and got brushed off. Then 2 days before his birthday the beers had still not arrived despite being promised they would. Eventually managed to get a refund but had no gift for my friend. I would strongly suggest avoiding this company at all costs.
2 februari 2026
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi! Thank you for taking the time to share your feedback. I'm so sorry to hear about your experience and the frustration this has caused, especially as the gift was for your friend's birthday.
This certainly isn't the level of service we aim to provide, and I'd really like the opportunity to investigate what happened.
Please reach out to me at support@qwertybeerbox.com with your order number, and I'll personally look into this for you to understand what went wrong and see if there's anything further I can do to help.
Many thanks,
Gregg
EVRI the company Qwerty don't use!!!
My son who works in Taiwan thought it would be a nice idea to send me a box of beer for my 75th birthday. Great idea unfortunately despite Qwerty stating several times in the reviews I've read that EVRI is not delivering for them, the truth is yes they are. So should have been delivered on the 26th, not a sign of it just a message from EVRI saying unfortunately there was a problem with the delivery..Saturday not a sign of any notification as to the whereabouts of my parcel. Sunday a glimmer of hope, a delivery slot in the afternoon, celebrations yes but not for long. EVRI message unable to deliver the parcel, no explanation just they will try again to deliver the next working day which is today Monday..Back to the messages on the EVRI app which remember this company no longer use..We have your parcel and it will be delivered today..I will not be holding my breath..So Qwerty would you like to explain how a courier company you stated several times you no longer use has made such an arse of doing the job you employed them for. I have told my son to ask for a refund. An absolute farce..Plus a few porky pies..Don't use EVRI for deliveries my backside.
29 juni 2026
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi Terry,
Firstly - I'd like to thank you for taking the time to write this review and I hope you have had a great 75th birthday - regardless of this mishap from our end.
I've just requested some more information on your order - so we can double-check what's happened - it would be great if you could share this with us via our customer service email.
I am very sorry to hear about your experience with your gift here - that is not what we expect from any of the couriers that we use.
RE using EVRI - we have been trialling sending a small portion of our orders with them over the last month. This was an intentional decision based on the performance of EVRI Vs the other couriers in the area (EVRI came out on top). We review this on an ongoing basis and as and when new data becomes available, act accordingly.
I apologise that this gift delivery experience has been poor, and we are looking to get this fixed asap and ensure you are delighted with the result.
Many thanks,
Quinn
Issues with delivery but they sorted it out
Updated my review: Have used them twice. First time, no issues. Second time, there was a problem with the delivery. The order got damaged, but rather than marking it as such, Evri just put it down as undelivered without communicating any of this. From our perspective, the order was due to be delivered then just got cancelled for no reason.
This was frustrating, but Querty were quick to sort it out and sent out a second delivery straight away. Before they know what had happened to the first, they offered to let us keep both if it did turn up. Once they found out what happened, they processed a 10% refund as a gesture of goodwill.
Their beer is good and does come as advertised. I just hope they can reconsider using Evri for deliveries. They said that their own internal data showed that Evri preformed the best, but I'm sceptical of that claim considering Evri's reputation
29 juni 2026
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi Mark - I appreciate you taking the time to write this.
We apologise for the issues with your order - this is crap and we don't expect this from any courier we use. Our team are reaching out to you separately about the specifics of this and ensuring we deliver.
RE using EVRI - we have started sending a small % of our orders with EVRI over the last month. This was an intentional decision after collecting data from our shipping partner on the performance of the top 5 couriers from our area and seeing that EVRI's performance came out on top.
I appreciate that the delivery of your gift has been sub par - and again I apologise that this order has not gone smoothly for you (as said we are keen to get your order sorted asap), but our re-trial of EVRI is based on new information. As I am sure you can appreciate, if the data of which you base a decsion changes - the only rational thing to do is to take that change into consideration.
We will take this feedback on board and continue to monitor the performance of our couriers and act accordingly.
Many thanks,
Quinn
Absolutely fantastic
Absolutely fantastic - I received a box for my Dad for fathers day and it will make an epic gift. Lovely social media team too!
19 juni 2026
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi Jenna, you've made our day! I'm so glad your dad enjoyed his Father's Day Beer Box, and I'll be sure to share your kind words with our social media team. -Robyn
Delayed order & out of date beer
Order was first of all delayed, and it was very difficult to arrange a re delivery, I know this isn't the fault of the company but they offered no help to locate the order, and didn't reply to emails or instagram messages.
Once i finally got hold of the box, the first two beers i drank had sediment in the bottom, as a result of being bad quality or out of date.
I've written to them numerous times to get it sorted out, but keep getting either ignored or fobbed off with a "we will be back in touch soon" message.
unprofessional and unorganised, avoid at all costs, and go with one of the other beer suppliers like Beer52 for a better experience.
16 mars 2026
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi Tommy,
It’s Gregg here, Customer Care Manager at QWERTY Beer Box.
I’m really sorry for the experience you’ve had. From the delivery delays and difficulty arranging redelivery, to the condition of the beers and the lack of response when you reached out, we’ve clearly fallen short here.
I completely understand how frustrating this must have been, especially after having to chase this multiple times.
If you’re open to it, I’d really appreciate the chance to make this right for you. Please feel free to reply here or reach out to us directly, and I’ll personally take care of this from start to finish.
Many thanks,
Gregg
Sent the completely wrong order on the…
Sent the completely wrong order on the uwrong day. Will not be using this company again.
However, the company rectified their error and we did end up with the correct order.
Thank you
28 februari 2026
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi Sheila,
It’s Gregg here, Customer Care Manager at QWERTY Beer Box.
I’m really sorry for what’s happened here. Receiving the wrong order on the wrong day is understandably frustrating, and having looked into your case, it’s clear we didn’t get this right.
That’s not the experience we want anyone to have with us, and I completely understand why you’d feel put off from ordering again.
That said, I’d really appreciate the chance to turn this around for you. If you’re open to it, please reach out directly and I’ll personally take care of this from start to finish and make sure it’s handled properly this time.
Thank you for taking the time to share your feedback, it genuinely helps us improve.
Many thanks,
Gregg
Customer Care Manager
Failed to meet next day delivery
Ordered next day, on the basis that there was a comment a couple of months ago saying they didn't use Evri. Unfortunately they seem to have reverted back to Evri, so the parcel went missing for 24 hours (no surprise there) and was a day late, missing a birthday celebration. I would advise not relying on the next day delivery service. Extra fees are being refunded, but this is not the point. My bad for assuming that if they moved away from Evri 3 months ago, they wouldn't have gone back so soon.
20 februari 2026
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi Ann! It's Gregg here, Customer Care Manager of QWERTY Beer Box. I’m really sorry this happened, especially given it was for a birthday. I can imagine how frustrating that must have been, and you’re absolutely right to expect better from a next day service.
We’re a very small team of just three people, and we genuinely care about every order that goes out. Hearing that this let you down isn’t something we take lightly.
You’re absolutely right, we did previously say we were no longer using Evri, and I completely understand why it was frustrating to see them involved again. The only reason they were used in your case was due to a very short transition period while we were moving between courier arrangements.
We’ve also recently moved to a new warehouse and transitioned to Royal Mail and DPD for deliveries. Since making these changes, things have been running much more smoothly and we haven’t seen the issues we previously experienced.
That said, this doesn’t undo your experience, and I’m really sorry we missed the mark on something that mattered.
If you’re open to it, I’d really appreciate the chance to make this right for you. Please feel free to reach out to us directly and I’ll personally take care of it.
I ordered a Christmas gift of QWERTY…
I ordered a Christmas gift of QWERTY beer for a friend. It didn’t arrive when it was supposed to but another was sent out immediately upon being told of my problem. Again, this one was damaged in transit by the couriers who failed to tell QWERTY. I, again, told Robyn of my problem and she, again, checked things out. She discovered the damage report and offered a refund or another try at delivery. I asked that they try one more time. It was, finally, delivered and my friend was very thankful
15 januari 2026
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi Pamela,
Thank you so much for your lovely review, and for being so patient while we got everything sorted.
I'm so pleased your friend finally received their beer gift safely. It wasn't the smooth experience we'd hoped for, but I'm really grateful for your understanding and kind words about the support you received.
Thanks again for choosing QWERTY Beer Box. We hope to help you surprise someone special again soon!
Many thanks,
Gregg
Got a box for a friends birthday
Purchased a box for a friends birthday - arrived quickly and in good condition. Loved the tasting notes - would buy again!
14 december 2025
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi William,
Thanks so much for your lovely review! I'm so pleased the birthday gift arrived quickly and that the tasting notes were a hit too.
I really appreciate your support, and I hope we can help make another celebration extra special soon.
Many thanks,
Gregg
Great customer support
I needed to flag up a couple of issues and the customer services team were amazing at sorting it for me
9 december 2025
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi Anne,
It’s Gregg here, Customer Care Manager of QWERTY Beer Box.
Thank you so much for your lovely review. I’m really pleased to hear our customer services team was able to help and get everything sorted for you!
We truly appreciate you taking the time to share your experience and your kind words mean a lot to the team.
Thank you again for your support!
Many thanks,
Gregg
Purchased as a surprise for beer loving…
Purchased as a surprise for beer loving husband and he is thrilled with the contents, even found a beer from a brewery he hadn’t heard of!!
Arrived very quickly after a couple of email exchanges from very helpful peeps.
8 december 2025
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi Lady,
It’s Gregg here, Customer Care Manager of QWERTY Beer Box. Thank you so much for your lovely review.
I’m so pleased to hear your husband enjoyed the surprise and discovered a new brewery along the way! That’s exactly the kind of experience we hope to create with every box.
It’s also great to know the delivery arrived quickly and that our team was able to help during your email exchanges.
Thank you again for choosing QWERTY Beer Box, and we hope to help with another surprise gift soon 🍻
Many thanks,
Gregg
The box arrived very quickly but with…
The box arrived very quickly but with two broken bottles. Amazing that dpd would deliver it in that condition.
Querty responded immediately and I received a replacement box (intact) two days later. Excellent service and great beer.
4 december 2025
Omdöme utan inbjudan
Steer Clear.
Wrong box sent. It arrived in decent time but stupidly I didn’t check it, you know, thinking that the company I ordered it from would send the correct item. When I let them know they promptly blamed their new fulfilment partner.
It took over a week of chasing to resolve.
I requested that incorrect order be collected - which they said would have to be done before the correct item was sent out. Then backtracked on the 3rd and said that a replacement would be sent next day - that didn’t happen.
A courier turned up with zero contact from company while I was out. They blamed the delivery company for not letting me know - it’s 100% the responsibility of QWERTY - not the delivery company.
Packaging on advent calendar when finally received really poor & doors difficult to open without using something to cut through them.
Oh - I was offered a 10% discount as an apology - they must be delusional! After that experience I would never ever use them again. Steer clear.
7 december 2025
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi Laura,
It’s Gregg here, Customer Care Manager at QWERTY Beer Box.
I’m really sorry for the experience you’ve had, and I appreciate you taking the time to share it in such detail. Having reviewed your case, it’s clear we fell short across multiple points, from sending the incorrect box and the delays, to the way this was communicated and handled throughout.
You’re absolutely right to expect better, and we should have taken full ownership and resolved this far more smoothly than we did.
I do want to be clear that this isn’t the standard we aim to deliver, but that doesn’t take away from your experience, and I completely understand why this has led to frustration and a loss of confidence in us.
We’re already reviewing what happened here internally to make sure this kind of situation is handled properly going forward, with clearer communication and faster resolution.
I’d still really value the opportunity to put this right for you. If you’re open to it, please reply here or reach out directly and I’ll personally take care of this from start to finish.
Thank you again for your honest feedback, it’s genuinely appreciated and is helping us improve.
Many thanks,
Gregg
Customer Care Manager
After my parcel didn’t arrive when it…
After my parcel didn’t arrive when it said it was delivered i even checked home cctv, I got in touch with the support team and Robyn was very helpful and got me a new parcel sent which i received today I am over the moon with it and can’t wait to gift it to the person i bought it for at Christmas.
Thanks so much for your help Robyn was very much appreciated!
26 november 2025
Omdöme utan inbjudan
Svar från QWERTY Beer Box
Hi there,
It’s Gregg here, Customer Care Manager of QWERTY Beer Box. Thank you so much for your lovely review.
I’m really sorry there were issues with the original delivery, but I’m so pleased Robyn was able to help get a replacement sent out quickly and that it arrived safely!
It means a lot to hear how happy you are with the gift, and we hope the recipient absolutely loves it at Christmas.
Thank you again for your patience, kindness, and support. I’ll be sure to pass your lovely comments on to Robyn!
Many thanks,
Gregg
Really nice gift sets good value
Lots of items to choose from and from picking my order to delivery was only four days . Lovely gift set and the glass for the beer is good quality . I will be definitely ordering from this company again .
20 november 2025
Omdöme utan inbjudan
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