1 Stern Abzug, weil die Tickets erst 1-2h vor dem Spiel angekommen sind .. Dachte erst Scam, aber hat geklappt.. würde nächstes Mal trd lieber 20€ mehr zahlen & von offizielle Seite holen
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Was prompt in reply.process was simple. Got the tickets as soon as I provided details in barcelona app. Barcelona code came few hrs before the match. Was expensive but worth it
Företaget har svarat
Apesar do ocorrido no jogo entre Barcelona e Real Madri, o pessoal da Info Tickets através do Brandon, sempre respondeu todas as minhas questões, não me deixando nunca sem respostas e confirmando sua... Se mer
Företaget har svarat
It was bad/incomplete information about the options we had for the tickets. We didn’t know Madrid jerseys were banned and that Madrid fans could purchase a different ticket. I was told to either... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Agencia de viajes especializada en la venta de entradas para eventos deportivos y culturales y de paquetes combinados para dichos eventos. Nuestro objetivo es facilitar en destino la compra de entradas y de sus complementos turísticos.
Kontaktuppgifter
C/ Lepant 270, 08013, Barcelona, Spanien
- +34685230120
- socialmedia@infotickets.com
- qr.infotickets.com
4,0
Bra
70 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Late Ticket mail
1 Stern Abzug, weil die Tickets erst 1-2h vor dem Spiel angekommen sind .. Dachte erst Scam, aber hat geklappt..
würde nächstes Mal trd lieber 20€ mehr zahlen & von offizielle Seite holen
28 september 2025
Svar från Info Tickets
Vielen Dank für deine Bewertung, Alvin. Wir versuchen immer, die Tickets so schnell wie möglich zu versenden. Das hängt allerdings nicht nur von uns ab, sondern auch davon, wann der Club sie an die offiziellen Agenturen schickt. Wir hoffen, dich bald zu sehen :)
Was prompt in reply.process was simple
Was prompt in reply.process was simple. Got the tickets as soon as I provided details in barcelona app. Barcelona code came few hrs before the match. Was expensive but worth it
1 oktober 2025
Svar från Info Tickets
Thank you for your feedback, Ganesh. We're glad to hear everything went well. We hope you enjoyed the match.
The answer don't solve the problem
3 augusti 2025
Svar från Info Tickets
Hello Daniel. We have no record of any questions received from you. We regret that we were unable to resolve any queries. Reviewing your order, I see that everything is correct. We sent you the tickets without any problem. We hope you enjoyed your visit.
Svar från Info Tickets
Hola Franco,
Lamentamos mucho lo ocurrido, fue un error puntual del sistema. Como bien dices, pudimos darte otra entrada válida. Esperamos que hayas disfrutado de la visita. Saludos
Great and efficient service
7 juni 2025
Svar från Info Tickets
Thank you very much for your review Kevin!! We are glad to hear that everything went well. We hope you enjoyed the game. See you soon :)
Is transportation information there?
All is cool but I don’t think I see anything about how to get there and get out. Was a drama to go back town but maybe I did not look for it from you very hard. But it’s not obvious for sure.
6 juni 2025
Svar från Info Tickets
Hello Yu Wing Li,
Thank you for your review. We would have loved to help you by giving you directions to the stadium. We're always available via WhatsApp and email.
We hope to see you soon :)
Saturday 7th June we went on-line to buy tickets from info tickets which did not arrive
On Saturday 7th June 2025 went online to buy tickets for the England Andorra match from your company.
We paid for two tickets on your website but received no tickets or any email confirmation of payment or any other correspondence.
We tried to call to find out where our tickets were but could not speak to anyone so we missed the game.
We sent a disputed transaction email to you this morning Sunday 8th June 25 then my friend who placed order immediately received a no reply email from you saying order was being processed which is a day late.
Hopefully you provide us with a refund soon.
Update as of 26th June 2025
Very strange that you said you have sent tickets to one email address and my friend replied via another email address as I have provided no names of email addresses in my review and my friend only has one email address.
My friend who booked tickets did not receive any booking confirmation email, invoice or tickets and the only email he received to date was an automated email the day after the event which was sent immediately after he submitted a dispute!. The email said you were working on the request?.
As far as I am concerned Info Tickets are not a legitimate company they have stolen our ticket money and booking fee and made no effort to reply to emails and sort out a refund which any legitimate would do..
7 juni 2025
Omdöme utan inbjudan
Svar från Info Tickets
Hello Graham,
We're sorry about your bad experience, but we've verified that we did send the tickets to the email address you provided when you purchased them. After the game, you wrote to us from another email telling us that you hadn't received the tickets, so we understand that you may have entered the wrong email address. As we've responded to you by email, the tickets were sent on the day of the match to the email address you provided when you purchased them.
We always serve our customers via Whatsapp, email, or our contact form on our website.
Kind regards,
Apesar do ocorrido no jogo entre…
Apesar do ocorrido no jogo entre Barcelona e Real Madri, o pessoal da Info Tickets através do Brandon, sempre respondeu todas as minhas questões, não me deixando nunca sem respostas e confirmando sua palavra me enviou ingresso para o jogo do West Ham e Notthighan Forest no estádio Olímpico de Londres. Experiência sem igual. Muito obrigado ao Brandon e toda a equipe da Info Tickets. 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼
19 maj 2025
Omdöme utan inbjudan
Svar från Info Tickets
Olá Luciano,
Obrigado por sua revisão novamente! Esperamos ter conseguido compensá-lo minimamente com esse segundo jogo. Pedimos desculpas novamente pelo que aconteceu no último jogo. Ficamos felizes em saber que desta vez você pôde aproveitar o jogo sem problemas. Muito obrigado novamente e esperamos vê-lo em breve :)
El ticket ( recargado en € 200 ) lo…
El ticket ( recargado en € 200 ) lo recibí recién 5 horas antes, después de varios correos y amenaza de mi parte. En Alemania, una vez pagado recibes el Ticket de inmediato.
11 maj 2025
Svar från Info Tickets
Hola Diego Fernando,
Lamentamos tu mala experiencia pero no estamos de acuerdo con nada de lo que expones.
1-En el email de confirmación indicamos claramente que las entradas puedes recibirlas hasta 2h antes del partido, y las recibiste 5h antes (cuando el club nos las entregó a nosotros).
2-El ticket en ningún momento estuvo recargado en 200€. Como agencia oficial del club tenemos precios especiales, por debajo de los precios oficiales. Además, cuando tú compraste las entradas, pagaste 449€ cuando en la web oficial del club ya solo quedaban entradas de 745€, por lo que las compraste bastante más baratas del precio oficial de ese momento. Y además, estabas comprando un paquete, que a parte de la entrada para el partido te incluía también un walking tour del FC Barcelona y una guía del fútbol español.
3-Te contestamos por correo en todo momento informándote que te entregaríamos las entradas con tiempo suficiente.
Por todo lo expuesto, nos parece muy injusta tu valoración y muy desproporcionadas las amenazas recibidas por tu parte, teniendo en cuenta que recibiste las entradas con tiempo suficiente y a un precio más bajo del precio de mercado.
Svar från Info Tickets
Vielen Dank für Ihre Bewertung, Jan! Es freut uns zu hören, dass alles gut gelaufen ist. Wir hoffen, Sie bald wiederzusehen :)
We had great places and great moment at…
We had great places and great moment at the stadiu, that was very good thank you, we hope tu buy from you more
30 april 2025
Svar från Info Tickets
Thank you very much for your review Rachid! We are glad to hear that you enjoyed the game. We hope to see you soon :)
The tickets were at an amazing spot
The tickets were at an amazing spot, the attention from the support team via WhatsApp was on point. Everything was incredible
30 april 2025
Svar från Info Tickets
Thank you very much for your review Pablo! It was a pleasure to help you. We hope you enjoyed a fantastic game. See you soon :)
Svar från Info Tickets
Thanks for your review Alex! It was a pleasure to help you. We hope you enjoyed the game! :)
Would recommend
So easy to purchase ,Fabulous communication all the way was very impressed and will definitely use again.
9 april 2025
Svar från Info Tickets
Thanks a lot for your review Adrian! We are glad to hear that all went well. We hope you enjoyed the game and look forward to seeing you soon :)
Easy to book
Easy to book. Wanted to visit Sagrada Familia but all other Ticket provider were sold out 2 weeks ahead.
With qr.infoticket we could buy tickets for the next day.
10 april 2025
Svar från Info Tickets
Thanks for your review Kay! We are glad to hear that you were able to enjoy the Sagrada Famíla. For any other activity in Barcelona you can count on us. We hope to see you soon :)
Great Soccer Experience in Barcelona
We booked the tickets of very short notice; but everything worked out perfectly fine
9 april 2025
Svar från Info Tickets
Thanks for your review Robert! We are glad to hear that everything went well. We hope you enjoyed the game :)
Svar från Info Tickets
Thanks for your review Hector! and thank you for trusting Info Tickets. We are glad you enjoyed the experience in Barcelona. We hope to see you soon :)
Svar från Info Tickets
Thanks for your review Erivelto! We are glad to hear that everything went well. Hope to see you soon :)
Good Experience!
Good Experience!
I received the tickets as promised, the price was very good and the email support was fast and reliable.
15 januari 2025
Omdöme utan inbjudan
Svar från Info Tickets
Thanks for your review Tiago! We are glad to hear that you were satisfied, we hope you enjoyed the game! :)
Svar från Info Tickets
Merci pour ton commentaire Pierrick! Nous sommes heureux de savoir que tout s'est bien passé. Nous espérons vous voir prochainement :)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.