Quality Compliance Systems Limited Omdömen 1 724

We use the QCS' for our policies. The system itself is very useful, especially with ongoing updates to legislation. Once you get an answer from the initial help request, the team is really quick at responding. They are extremely helpful and treat all requests with respect. I have recently had the pleasure of speaking with Christopher and Becky who have both been brilliant at helping me with my query. The only thing I would love to see going forward from QCS would be a live chat to get answers on the spot for smaller, less important queries and help that their help center doesn't have the answer to.

Support call;
Excellent service, issue was resolved swiftly and efficiently.

Becky was really helpful in explaining the process of adding carers and creating a reading list, step by step. This has made our workload much easier as we understand the system better now. Thank you so much!

The help and support I received was excellent. A very helpful, knowledgeable customer success specialist was able to answer my query and point me in the right direction for more information

Great support from QCS, patience and detailed in explaining how the system reports work.

Quick to respond and answered my query.

I just wanted to take a moment to express my appreciation for the excellent customer service I received recently. Christopher was so informative.

It was refreshing to interact with a team member who was not only knowledgeable and informative but also genuinely friendly without being patronising. Your approach made the experience feel both professional and personable.

If I could give this company a negative rating, I absolutely would.

I’ve been stuck in a pointless contract with them since September, paying £215 a month for a service I have never used—because it was never suitable for my business in the first place. This wasn’t made clear to me before signing up, and once I realised it didn’t meet my needs, I tried to cancel.

I reached out multiple times, expressing that the service was unnecessary. I was told cancellation was possible, so I gave it another shot, thinking maybe the process would be straightforward. Big mistake.

When I contacted them again at the end of May/start of June, I was finally told I could end my contract early—but now they’re claiming I still have to pay for two more months because Companies House hasn’t updated the status of my business yet. For context: my business is inactive, not trading, has no employees, and the website is offline. There is no justification for continuing to charge me.

They know it’s absurd, I know it’s absurd, but they hide behind vague and manipulative ‘company policy’.

Let me be clear: this is a scam. They will smile on the phone and pretend to be helpful while quietly draining your money. Do not fall for the friendly tone or polished website. Their business model thrives on trapping people in useless contracts and profiting from confusion.

Stay far away. Learn from my mistake.

I asked a question and the feedback was prompt

Chris was really helpful, he answered all my questions and all the extra ones I had. Thank you

The support that was provided was eloquent and easy to follow, the customer care was extremely good and all of my questions were answered in full, leaving me with a clearer knowledge and ability to use the system.

Quick and simple, explained the issue and it was solved a couple of emails afterwards, no hassle at all

Christopher was very friendly and helpful.

Helpful patient staff supported me to navigate the system and taught me what I needed to know.

I was able to get a response to a non urgent enquiry in a timeframe that was suitable to me and considerably quite quick considering the nature of the question

Chris in the Customer Experience Team at QCS assisted with a query and helped to locate specific policies and content.

The response was prompt with the relevant information.

Excellent service provided by Rachel, highly professional, highly engaged. As an early stage start-up will certainly be using QCS in the future for our CQC requirements given their approachability and flexibility in getting our application together.

The response I received from the team was quick and helpful. Navigating the site can become a wonderful experience.