Puzzle Post Omdömen 701

TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

My order arrived far more quickly than I expected, and in great shape. I played a Puzzle Post Escape Room game with my 8 and 10 year old nieces and they loved it, so decided to order more. I look forw... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We love these puzzles, & have always been entirely satisfied. Unfortunately, when opening The Blunder recently we had a couple of missing items. It was however easy to get a copy of these from the w... Se mer

Företaget har svarat

Företagsinformation

  1. Presentbutik
  2. Leverantör av företagsgåvor
  3. Spelbutik
  4. Partybutik
  5. Leksak- och speltillverkare

Skrivet av företaget

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

Royal Mail Tracked

Get free, fast and tracked delivery on all UK based orders.

Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

701 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Fabulous customer service

A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing us with compensation. Really impressed! Lovely customer service. Will definitely be continuing to use Puzzle Post!

13 april 2026
Omdöme utan inbjudan
Logotyp för Puzzle Post

Svar från Puzzle Post

Thanks for sharing your experience, Sarah! I'm really pleased that I could help out with this packing error. It's unfortunate when these mistakes happen, but we're always here to make things right on the odd occasion that they do. Happy puzzling :)
- Tom

Betygsatt 5 av 5 stjärnor

Order arrived quickly. Many smiles ahead!

My order arrived far more quickly than I expected, and in great shape. I played a Puzzle Post Escape Room game with my 8 and 10 year old nieces and they loved it, so decided to order more. I look forward to playing these new games with them and I anticipate them loving them. Thank you so much Puzzle Post!

7 april 2026
Logotyp för Puzzle Post

Svar från Puzzle Post

Thanks so much for taking the time to write a review, Mark! I'm super glad to hear that we've impressed with the game and delivery speed. Happy Puzzling :) - Tom

Betygsatt 5 av 5 stjärnor

Great customer service

My parcel, ordered directly from Puzzle Post, got lost somewhere in the Mail's sorting office. Their Customer Services, Tom, continued to check the status t and when it failed to materialise from the sorting office, sent me a new copy of the puzzle that I had ordered

11 april 2026
Omdöme utan inbjudan
Logotyp för Puzzle Post

Svar från Puzzle Post

Thanks for taking the time to leave a review, Maria! I'm really glad that I could help out. It can be a pain when things go wrong with the post, but we're always here to sort things out :)
- Tom

Betygsatt 5 av 5 stjärnor

We just finished The Secret Set

We just finished The Secret Set. It was so much fun!! Me and my husband played it over two days post-dinner - made us so engaged and gave us couple activity time!!

12 april 2026
Omdöme utan inbjudan
Logotyp för Puzzle Post

Svar från Puzzle Post

Thanks for the lovely review, Shweta! I'm glad to hear that you had a great time playing The Secret Set. - Tom

Betygsatt 5 av 5 stjärnor

Fantastic

We love these puzzles, & have always been entirely satisfied. Unfortunately, when opening The Blunder recently we had a couple of missing items. It was however easy to get a copy of these from the website, & I was even more impressed when Tom emailed me, unprompted, within 10 minutes to apologise & offer compensation. It was great to see someone taking ownership of the problem, which is rare these days. Excellent customer service, & response on top of a fantastic puzzle.

2 april 2026
Logotyp för Puzzle Post

Svar från Puzzle Post

Thanks for taking the time to share your experience, Joanne! I'm glad to hear that you love the puzzles and that we could make up for the issue with The Blunder. Happy puzzling :) - Tom

Betygsatt 4 av 5 stjärnor

Good fun

Really enjoyable but perhaps a little easy for the ten year old! Beautifully presented as aleays

27 mars 2026
Logotyp för Puzzle Post

Svar från Puzzle Post

Thanks for the review, Anne! - Tom

Betygsatt 5 av 5 stjärnor

Love these games!

Love these games!! Thank you for the bundle discount and for the speedy delivery! I am all about supporting creative small businesses and these games are adored by me and my family.
My 7 and 10 year old delighted in the Horrible Henry games, it is rare to find something they BOTH can play AND both enjoy!! We live in the states and so I have bought extras to give to their friends as gifts. Hope to see more gmaes like these in the near future 🙏

19 mars 2026
Logotyp för Puzzle Post

Svar från Puzzle Post

I'm so happy to hear how much you love our games! Thanks for the support and happy puzzling :) - Tom

Betygsatt 5 av 5 stjärnor

Puzzle Post games are a blast!

Puzzle Post games are a blast. Fun time gathering as a family and working together to solve the challenge.

13 mars 2026
Logotyp för Puzzle Post

Svar från Puzzle Post

That's what we like to hear! Thanks for taking the time to share your experience, Mathew :) - Tom

Betygsatt 5 av 5 stjärnor

Brilliant customer service

Brilliant customer service from the Puzzle Post team. Excellent puzzles, very well thought through - the right level of challenge.

9 mars 2026
Logotyp för Puzzle Post

Svar från Puzzle Post

Hi Sandra, I'm glad that we would impress with both our games and our customer service. Thanks for taking the time to share your experience. Happy puzzling :) - Tom

Betygsatt 5 av 5 stjärnor

Team was very helpful when we had an…

Team was very helpful when we had an issue. Tom was very quick to respond and made the help process simple and easy

13 mars 2026
Omdöme utan inbjudan
Logotyp för Puzzle Post

Svar från Puzzle Post

Thanks for the review, Sulaiman! I'm glad that I could help with the issue you had. - Tom

Betygsatt 5 av 5 stjärnor

I loved the first escape room we…

I loved the first escape room we played, I bought 5 more.
A great adult game. I like it’s divided into 9 sections so you can break off when you feel like I also good having clues and even the answer if you’ve drunk too much or too tired for one of the puzzles. Looking forward to the others at other family gatherings.

3 mars 2026
Logotyp för Puzzle Post

Svar från Puzzle Post

It's great to hear that you loved the first game enough to order 5 more! Thanks very much for taking the time to leave a review. I hope you equally enjoy the other games :) - Tom

Betygsatt 5 av 5 stjärnor

Very well made

Very well made and an enjoyable way to spend an evening

8 mars 2026
Omdöme utan inbjudan
Logotyp för Puzzle Post

Svar från Puzzle Post

Thanks for the review, Aidan! I'm glad that you enjoyed the game you played. - Tom

Betygsatt 5 av 5 stjärnor

Ordering Online Was Easy

Ordering online was really easy and delivery was super quick. Not tried the games as I purchased them for a gift.

4 mars 2026
Logotyp för Puzzle Post

Svar från Puzzle Post

Hi Mark, thanks for taking the time to write a review. It's great to hear that you found ordering from us smooth and speedy. I hope that the gift is well enjoyed :) - Tom

Betygsatt 5 av 5 stjärnor

Very enjoyable

Very enjoyable, challenging but not impossible, perfect for a date night at home.

8 mars 2026
Omdöme utan inbjudan
Logotyp för Puzzle Post

Svar från Puzzle Post

Thanks for sharing your thoughts on the game, Robbie! It's lovely to hear that you had a good time :) - Tom

Betygsatt 4 av 5 stjärnor

Good fun but would have been preferable…

Good fun but would have been preferable without relying on online clues…

8 mars 2026
Omdöme utan inbjudan
Logotyp för Puzzle Post

Svar från Puzzle Post

Thanks for the review, Daniel! It sounds like you might have run into an issue. If you haven't already, please do reach out to theteam@puzzlepost.uk so that we can help. - Tom

Betygsatt 3 av 5 stjärnor

Missing item

A group of us sat down over dinner to do the “deceit”
The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solve one of the nine numbers with out using the online cheat to reveal the answer. Disappointing

7 mars 2026
Omdöme utan inbjudan
Logotyp för Puzzle Post

Svar från Puzzle Post

Hi Sean,

I'm really sorry that you were missing the TV script. I completely understand the disappointment.

I have requested your contact information so that I can reach out and make up for this issue. Alternatively, if you haven't already, please do reach out to theteam@puzzlepost.uk so that I can assist.

All the best,
Tom

Betygsatt 4 av 5 stjärnor

Fun and Entertaining!

It was so much fun and entertaining! Relatively difficult but also doable. We wish the tea sticker did something more extravagant either as a sticker or sticking it in water to reveal something because it’s tea. Took about 2 hrs (got a few wrong but the clues were great)!

4 mars 2026
Omdöme utan inbjudan
Logotyp för Puzzle Post

Svar från Puzzle Post

Hi Jeanette, thanks for taking the time to share your feedback! It's great to hear that you had a good time. Thanks for the feedback on the sticker - it would be fun to add an interactive layer to that puzzle. Happy puzzling :) - Tom

Betygsatt 3 av 5 stjärnor

Some puzzles were two easy and some too…

Some puzzles were two easy and some too hard, would be good to have cross over between clues. Puzzle took the right amount of time

1 mars 2026
Omdöme utan inbjudan
Logotyp för Puzzle Post

Svar från Puzzle Post

Thanks for your feedback, Clara. Getting the difficulty level spot on is always a challenge, but we do conduct internal and external testing to try to ensure that the games are well-balanced and great fun! - Tom

Betygsatt 5 av 5 stjärnor

We thought that is was an exhilarating…

We thought that is was an exhilarating experience and hope that soon we can try another one even though at the
end some people thought that Soshana deserves to be exposed 🫤

28 februari 2026
Omdöme utan inbjudan
Logotyp för Puzzle Post

Svar från Puzzle Post

Thanks for the review, I'm glad to hear that you enjoyed the experience! - Tom

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer