I’ve ordered several handbags from PurseAura and I am absolutely pleased with every single purchase. If I’ve had any issues, customer service is very prompt with handling to ensure that I am happy. I... Se mer
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PurseAura is an exceptionally well run company. Their Handbags and accessories are incredibly well made! I can’t tell the difference between their handbags and my real handbags! It’s amazing! Their ba... Se mer
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The bag that arrived is completely different color from what was pictured (much darker ) The box was damaged. The “Her…s” sign was poor quality . The customer who is really looking for realistic H..s... Se mer
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Purchasing process is very easy and price is very reasonable. Unfortunate the box is totally collapsed and fell apart during shipping. It should be inside another firmer box at shipping. I need t... Se mer
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4,0
Bra
54 omdömen
Har besvarat 100 % av sina negativa omdömen
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I’ve ordered several handbags from…
I’ve ordered several handbags from PurseAura and I am absolutely pleased with every single purchase. If I’ve had any issues, customer service is very prompt with handling to ensure that I am happy. I look forward to continuing making purchases from this company and the craftsmanship is outstanding.
20 februari 2026
Omdöme utan inbjudan
Svar från PurseAura
Thank you so much, Tamera, for your wonderful 5 star review. 💖
We are truly grateful for your continued trust and support. It means so much to know that you’ve been pleased with every purchase and that our team has been able to promptly assist whenever needed.
Your experience reflects our commitment to outstanding craftsmanship and dedicated customer care. We sincerely appreciate your loyalty and look forward to serving you again. ✨
I received my bag and it is damaged
I received my bag and it is damaged.
It has a line across the bottom were it was folded I’ve tried to get a response from the company, because you only have 7 days from delivery to complain. I go on the chat and it states they are sending a link to verify the email. When I click on the link a message comes up that the link expired. I finally sent an email and got a response. I was asked to send pictures, so I did. They responded with an email with a picture of the purse when it was sent. It clearly shows the folds on the purse same as what I sent them. I think I am out of luck and out of my money stuck with a damaged 450 dollar bag.
28 januari 2026
Omdöme utan inbjudan
Svar från PurseAura
We’re truly sorry to hear about your experience, and we completely understand how upsetting it can be to receive a bag that you feel is not in perfect condition. We sincerely apologize for the frustration this has caused.
To better support you, our team carefully reviewed the photos you provided and compared them with the condition of the bag before shipment. This step helps us clearly understand whether the issue may have occurred during transit, as shipping handling can sometimes affect packaging or the item itself.
Please rest assured that we are following our proper support process and are currently offering you available solutions to ensure your rights and satisfaction are protected. We genuinely care about every customer and are committed to resolving this matter with transparency and fairness. Thank you for your patience and for giving us the opportunity to assist you.
Bag did not meet my expectations
The bag that arrived is completely different color from what was pictured (much darker ) The box was damaged. The “Her…s” sign was poor quality . The customer who is really looking for realistic H..s dupe, would prefer do NOT have holes for shoulder strap, and no need for shoulder strap .
12 januari 2026
Omdöme utan inbjudan
Svar från PurseAura
We’re truly sorry to hear that your bag did not meet your expectations, and we sincerely apologize for the disappointment this caused. We completely understand how frustrating it can be when an item arrives looking different from what you anticipated, including the color, packaging, and design details.
Many of our customers genuinely love and highly value our bags, with some choosing to invest thousands of dollars to build their collections with us. However, we also understand that style preferences and expectations can vary, and we’re sorry that this particular piece did not align with your personal taste and requirements.
Your feedback is very important to us. Our team has reached out to you to better understand the situation and explore possible solutions. We truly care about every customer’s experience and hope to have the opportunity to make things right and earn back your trust.
PurseAura and its bags are awesome.
I have purchased quite a few bags and they are beautiful and the craftsmanship is excellent. The customer service is outstanding. I highly recommend PurseAura and its beautiful bags. I look forward to buying many more. Thank you.
10 december 2025
Omdöme utan inbjudan
Svar från PurseAura
Thank you so much, Lynn! 💖
We’re truly grateful for your kind words and continued trust in PurseAura. Knowing you love the craftsmanship, quality, and our customer service means everything to us. We can’t wait to welcome you back for many more beautiful pieces. Please be sure to check your email, as we’ve sent you a little gift from PurseAura as a thank-you. ✨
Fabulous! Incredible company and customer service! I give them 100 stars! ⭐️ …
PurseAura is an exceptionally well run company. Their Handbags and accessories are incredibly well made! I can’t tell the difference between their handbags and my real handbags! It’s amazing! Their bags are beautiful and their customer service team is very caring. They respond quickly, and are professional and kind. I’m so impressed w PurseAura! They rate 100 stars ⭐️
18 december 2025
Omdöme utan inbjudan
Svar från PurseAura
Thank you endlessly for this incredible review! ⭐️💖
We’re truly honored to have you as one of our loyal VIP customers who has trusted PurseAura with thousands of dollars in purchases. Your confidence in our quality and service means everything to us, and it inspires us to keep delivering excellence at every step. We are so grateful to have you as part of the PurseAura family and can’t wait to delight you again. ✨
Exceeded expectations
Responsive, answered questions, and when my purse arrived, I was very happy with the quality.
15 december 2025
Omdöme utan inbjudan
Svar från PurseAura
Thank you so much, Angela! 💖
We’re delighted to hear you loved the quality of your purse and had a wonderful experience with our team. Your continued support truly means so much to us. Please be sure to check your email, as we’ve sent you a little surprise as a thank-you gift. ✨
The customer service was amazing !!
The customer service was amazing !!! Emails were replied to in such a timely manner …with courtesy and professionalism. The actual item was true perfection to every last detail .. I am very pleased with my purchase . I will definitely be a repeat customer .
12 december 2025
Omdöme utan inbjudan
Svar från PurseAura
Thank you so much, Cheryl! 💖
We’re thrilled to hear you loved both our customer service and your item. Your kind words and trust mean everything to us, and we can’t wait to welcome you back again soon. ✨
They went above and beyond to ensure I…
They went above and beyond to ensure I received my items in time for my vacation.Thank you
6 december 2025
Omdöme utan inbjudan
Svar från PurseAura
Thank you so much for your kind words! 💖 We’re thrilled we could help ensure your items arrived in time for your vacation. Your trust and support mean the world to us, and we look forward to serving you again for many more special moments. ✨
PurseAura Team
They are very quick to respond and deal…
They are very quick to respond and deal with questions and issues. Very kind.
20 november 2025
Omdöme utan inbjudan
Svar från PurseAura
Thank you so much, Nicole. We are really happy to hear that you felt supported and cared for. Our team always tries to respond quickly and kindly so every customer feels valued. We truly appreciate your trust and look forward to assisting you anytime you need us. 💖
Very good experience with pursesura is…
Very good experience with pursesura is totally legal this website is very good
13 november 2025
Omdöme utan inbjudan
Svar från PurseAura
Thank you so much for your kind words, Olle! 💖
We’re thrilled to hear that you had a very good experience with PurseAura. It means so much to us that you trust our website and services. We take pride in providing high-quality products and excellent customer care, and feedback like yours reminds us why we love what we do.
Your support encourages us to continue delivering the best possible experience for every customer. We look forward to serving you again and helping you find more beautiful pieces to enjoy. ✨
PurseAura Team
Pay attention to descriptions
The customer service is top notch and the product quality is excellent. However, pay attention to the descriptions of the bags because I ordered the Celine nano luggage and I didn’t pay attention to the actual size details?? Needless to say I have always wanted this bag but couldn’t ever afford it and now what I bought sits in my bedroom still in its original box because my wallet will not even fit inside the bag!! I learned a valuable lesson, expensive lesson for me.
13 oktober 2025
Omdöme utan inbjudan
Svar från PurseAura
Thank you so much for your kind words and honest feedback. 💖
We completely understand how you feel and truly appreciate your support. Although the bag was made exactly as described and shown on our website, we understand it turned out smaller than you expected. We still hope it becomes a lovely little piece you’ll enjoy showing off one day.
PurseAura Team
Defective Bag. Terrible experience
Terrible. I ordered a 35 and they contacted me and said they only had a 30 even though I paid for a 35. There was a delay and bag is DEFECTIVE. I want to return the bag and I want a 100% refund
29 oktober 2025
Omdöme utan inbjudan
Svar från PurseAura
Martha, we’re truly sorry to hear about your experience.
We completely understand how disappointing this must have been and sincerely apologize for the inconvenience. Our team has already reached out to you with options to ensure your rights and satisfaction are fully protected.
Please know that every customer is very important to us, and we always do our best to make things right with honesty and care. Thank you for giving us the opportunity to improve and better serve you.
-PurseAura Team-
I LOVE PurseAura
I LOVE PurseAura! I’m not ashamed to say I’ve placed more than 10 orders and every one has arrived beautifully!!
The only issue you might run into is shipping. Depending on where you live, the shipping does take a decent amount of time. However, they’re very transparent about that.
Using PurseAura customer service has been wonderful. I wanted to find out where some of my packages were, and they helped me through that entirely, and were extremely professional about it.
I’m very particular about what I like design and quality-wise, and this is by far the best company I’ve come across. They really go the extra mile to help you as a customer, and are polite, and the prices and not expensive at all for what you’re actually getting!
They almost always have sales all the time too. These bags are beautiful! Absolutely a “YES” every time for me!
23 oktober 2025
Omdöme utan inbjudan
Svar från PurseAura
Hilary, we absolutely LOVE having you as part of the PurseAura family! 💖
Your amazing support over more than ten orders, with each one arriving beautifully, is the highest compliment we could ever receive. We are so grateful for your trust and for choosing us as your go-to destination for stunning, high-quality bags.
We know shipping can take a little time, and we truly appreciate your patience. Transparency and attentive service are at the heart of everything we do, and it means the world to us that you notice and value it.
Your passion for design and quality inspires us every day. From all of us at PurseAura, thank you for being such a loyal VIP customer. You are exactly why we love what we do ✨
Only ordered..customer service
I have finally been able to order the bag I have been wanting for a very long time thanks to PurseAura. I just ordered my bag so I haven’t actually received my bag yet. I just want to let people know that their customer service is impeccable. They have answered and replied to all of my questions via email and now I am just waiting to see that it’s been shipped. Once I receive the bag I will give another review, but yeah could not ask for better customer service and support. My order #50665. Thanks to everyone that has responded and helped me with my order to this point. Rhonda
15 oktober 2025
Omdöme utan inbjudan
Svar från PurseAura
Thank you so much, Rhonda, for your kind words and trust in PurseAura! 💖
We’re truly grateful that you took the time to share your experience even before receiving your bag — it means a lot to our team. We’re delighted that our customer service could assist you, and we can’t wait for you to receive your order and fall in love with your new bag.
Your continued support inspires us to keep delivering the best service possible! 🌸
-PurseAura Team-
I was so disappointed when I received…
I was so disappointed when I received my purse. It’s so small it looks like a purse for a 10 year old. I thought it would be medium size. It did take me about 3 months to get it. I was so excited to open. Then I was so disappointed when I opened the box. I will not be ordering from this company again.
17 oktober 2025
Omdöme utan inbjudan
Svar från PurseAura
We’re truly sorry to hear this, Donna.
We completely understand how disappointing it must have been to receive a purse that didn’t meet your expectations. Our team has already reached out to you via email to better understand the issue and find a solution for you.
We truly care about every customer’s experience and hope to have the opportunity to make things right.
-PurseAura Team-
Je tiens à partager ma grande déception…
Je tiens à partager ma grande déception concernant ce sac. Dès la première utilisation, la mauvaise qualité des finitions saute aux yeux. Les poignées sont particulièrement problématiques : rigides, mal conçues, elles se plient de façon inesthétique et sont très inconfortables à porter à la main comme à l’épaule. Cela donne immédiatement une impression de produit bas de gamme, ce qui est totalement indigne d’une pièce censée représenter une maison de luxe.
En observant de plus près, on constate également un manque évident de soin dans l’assemblage et les coutures. L’ensemble manque de fluidité, de souplesse et d’élégance. Le design pourrait être agréable, mais il est totalement gâché par la médiocrité de l’exécution.
Face à ces défauts, j’ai demandé un retour en expliquant précisément les problèmes constatés. Ma demande a pourtant été refusée au motif qu’elle ne serait pas fondée. C’est une double déception : non seulement le produit ne correspond pas aux standards de qualité attendus, mais en plus le service après-vente refuse toute remise en question.
Je considère que c’est un achat regrettable, que je déconseille fortement. La qualité est loin de justifier le prix, et le manque de considération pour le client renforce encore le sentiment d’avoir été lésée.
5 maj 2025
Omdöme utan inbjudan
Svar från PurseAura
Dear Ewa,
We’re truly sorry that your bag didn’t meet your expectations. We know how excited everyone is when receiving a new bag, and it really saddens us to hear that your experience was disappointing. Every bag from The PurseAura goes through careful quality checks because we genuinely want every customer to feel special and satisfied.
If something isn’t right, we’re always here to help - no question is too small. Please reach out to us at support@thepurseaura.com so we can look into this personally and make it right. Your happiness really matters to us, and we hope to have the chance to turn this experience around.
With warm regards,
The Purse Aura Team
Recommend
I tend to shy away from online shops outside of my experience. Purchased a pair of tennis shoes which arrived today. Very impressed. Size, online images all on point. Recommend
26 september 2025
Omdöme utan inbjudan
Svar från PurseAura
Thank you so much for sharing your experience with us! We’re delighted to hear that your new tennis shoes met your expectations in both size and style. It means a lot that you gave us a chance despite usually avoiding online shops, and we’re so glad we could make a positive impression. Your recommendation truly encourages us to keep delivering the best for our customers.
This was my second bag and it was just…
This was my second bag and it was just as good as the first. It was the perfect color for the summer. I look forward to another one in a fall color. No disappointment here.
14 juni 2025
Omdöme utan inbjudan
Svar från PurseAura
Thank you sincerely for your continued support and for sharing such a lovely 5-star review! We’re truly grateful that you chose us again and are so happy the bag was just right for you. We promise to always do our best to bring you beautiful pieces and excellent service every time.
It’s been an absolutely horrible…
It’s been an absolutely horrible experience. All other companies want their customers happy. When I got the purse I realized it was the wrong bag. When I asked immediately ( meaning I contacted them within 24hrs of arrival) to simply return it on my dime & exchange for another on their site, I was treated badly and told no exchanges, so don’t even think about a refund from these people. Repeatedly I reached out pleading, as this was expensive & all I wanted was to trade for another bag. I WOULD NEVER DO BUSINESS WITH A COMPANY THIS SELFISH AGAIN. 😢
21 augusti 2025
Omdöme utan inbjudan
Svar från PurseAura
We sincerely apologize for the unpleasant experience you had with us. We understand your concern and would like to provide some clarification. The handbag you received was exactly as shown on our website, including the brown edging detail, which was clearly displayed in the product images. Unfortunately, you requested the item with red edging, which was not the version featured or offered at the time of purchase.
When an order is placed, it also means the customer has agreed to our store policies regarding product details and specifications. Even so, in the spirit of goodwill, we proposed a solution by offering you a 20% refund along with a 20% discount coupon for your next order - an effort to make up for your dissatisfaction. Sadly, this was not acceptable to you.
At PurseAura, we always strive to deliver the best shopping experience and high-quality products to our valued customers, and we regret that in this case we were not able to meet your expectations.
Follow up to PurseAura's reply
Just so consumers are aware, I did email PurseAura AGAIN, like they requested in response to my poor review and I got another "undeliverable" email response. So, they have my money and I have no purse. We are now going on almost 2 months since they charged my cc for merchandise I have not received. BE VERY CAUTIOUS of this website.
6 september 2025
Omdöme utan inbjudan
Svar från PurseAura
We sincerely apologize for the issue you’ve experienced and the continued frustration it has caused.
We’ve tried to look up your information in order to resolve this matter, but unfortunately, based on the details provided and your name, we have not been able to locate the exact order. In our previous reply, we requested an email from you so we could investigate further, but it seems your message did not reach us, as we did not receive any emails on our side.
To help us resolve this quickly and fairly, could you please provide us with your email address and order ID? With this information, we will be able to track your order and work on a proper solution right away.
We truly appreciate your patience and would very much like the opportunity to make this right for you.
Warm regards.
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