I've been in contact twice in the last few days with Pure Telecom, first was to report a fault, which turned out to be at the NBI pole. The fault was fixed the next day with minimum disruption. Toda... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So disappointing after I was advised to go to this company for broadband. The engineer came to install and it was a big job to get it set up including a new pole, asking neighbours permission to conne... Se mer
They are knowledgeable & helpful without being pushy. I enquired about an original service ie, phone line on PTSD (Copper wire) & broadband on ADSL (Not fibre to the wall) as for an elderly relative a... Se mer
Företaget har svarat
The call was answered within seconds. Clear instructions, calmness throughout and professionalism. Pleasant communication and quick resolution. Broadband back in just minutes. Thank you Rachel... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Get The Broadband Service You Need. Friendly Customer Service. Free Connection. 100% Irish Owned. Servicing 60,000 Irish Homes. Call Pure Now 1800 844 023
Kontaktuppgifter
Irland
- puretelecom.ie
4,5
Utmärkt
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 82 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Abbey could not have been more…
Abbey could not have been more considerate and helpful. Excellent service.
29 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
Ive been a customer of Pure Telecom for 5years
Ive been a customer of Pure Telecom for 5 yrs now going into my 6th. Never had a days trouble with them. Spoke with Samantha there as contract was finishing in a few days, offered faster internet for the same price. Great customer service and very prompt , took all of 3mins on the phone to sort , no faffing around
29 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
Excellent service from Pure Telecom
Excellent service from Pure Telecom. Clear advice and pleasant personality. Went through the details thoroughly and clearly. Glad I chose Pure Telecom years ago. Will stay with them.
29 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your kind words.
Efficient and Helpful
My query was dealt with quickly and resolved perfectly. Pure are reasonably easy to contact, their customer support team are polite, efficient and helpful
21 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
Renewing my contract
The call was answered within a few minutes. Abbey sorted everything out with no hassle. I've been with this company for 10 years and would not consider switching to anyone else. I would recommend them to anyone.
28 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
Great company
Great company, broadband is fast and customer service are a pleasure to deal with, I would recommend them.
28 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
Eddie answered my questions with ease…
Eddie answered my questions with ease and was very knowledgable with the answers.
He suggested ease of payment process.
Easy peasy
Thanks
Eddie
Regards
John
28 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
Sarah was excellent
Sarah was excellent, very helpful in dealing with my problem. Couldnt recommend Pure highly enough as i have been with other providers who couldnt hold a canle to them. Have been with Pure many years now and so happy with them.
28 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
The best customer service I've ever…
The best customer service I've ever come across. I have broadband with them, and the IT technicians are very fast at sorting out issues. When my contract is up, all you need to do is give them a call; if they have anything available, they offer it straight away, which saves time and cuts call duration to a minimum.
28 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your kind words.
Had a brilliant experience with Daniel…
Had a brilliant experience with Daniel from Pure Telecom fixing an issue caused by a competitor. Top tier service and fostered significant loyalty. Great job.
Isobel and Samantha were also great.
25 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
Well I was told I would be live on…
Well I was told I would be live on Wednesday so my provider cut off my service and I hadn’t got a modem which should have been with me but wasn’t made several calls and was told a supervisor would call me back in 10 to 20 mins but never happened call this morning spoke to a guy called Ben who then checked and actually emailed me to say it was in its way just as I was beginning to regret my decision to change when I got it my landline wasn’t up and running so called tech support and spoke to Daniel who was more than helpful and am now up and running without Ben and Daniel I can guarantee you I would have used my 14days cooling off and cancelled so I’m hoping no further problems
25 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
I do apologise for the inconvenience, Thank you for your feedback.
Had a problem on my line.
Had a problem on my line.
Spoke to Rachel who was so helpful
She arranged for an engineer to come out.. he arrived the next day and sorted it.
Always find the staff super helpful.
23 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
Excellent communicator.
Excellent communicator..
Explained costs and terms and matched competitors price.
Highly recommended!
24 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
I'm with Pure for 2 years & happy with…
I'm with Pure for 2 years & happy with the service.Ive just renewed contract for 3rd year & changing to fibre & pleased with arrangements.
24 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
My call was answered promptly
My call was answered promptly, and my query was dealt with super efficiency. A pleasure to deal with.
23 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
Samantha was a lovely very friendly and…
Samantha was a lovely lady very friendly and very helpful
23 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
I spoke to Daniel earlier who was…
I spoke to Daniel earlier who was extremely helpful and an absolute gentleman . He sorted out the issue with phone straight away. Many thanks Daniel.
23 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
Clear and concise instructions to…
Clear and concise instructions to update my pure login details
Thankyou
23 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
A company that respects loyalty to…
A company that respects loyalty to customers just signed up for a third year
23 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
They understood me
23 september 2026
Omdöme utan inbjudan
Svar från Pure Telecom Ireland
Thank you for your feedback.
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