Pure Telecom Ireland Omdömen 

Phoned to renew my contract. Virtually no wait time, dealt with Nicole who was friendly and addressed my queries efficiently.

Taylor was great , no fuss . Helped me - I have found pure telecom a very good and reliable company to deal with .

I spoke to Ciara today and she helped me with two issues, neither of which related to her area. I wasn't transferred and left on hold, instead Ciara liaised with other departments and got both issues resolved really quickly.

Rachel was a great help very patient

Contract to be renewed. Called Pure and spoke with Samantha. I could not have had a better interaction. A very personable young lady, she sorted out a new contract for me in a pleasant and friendly manner. A contract I could not refuse. Well done Samantha.

I have had the most frustrating and unhelpful experience with Pure Telecom. I spoke with an agent on the 19th of May and explicitly stated I would not be renewing my contract. My line was officially transferred to Sky in June.Despite this, Pure Telecom has continued to hound me with automated bill reminders. To get them off my back, I have paid them €37.50 on the 22nd of June and another €37.50 on the 5th of August for services I am not even receiving.When I reached out to customer care, the response from an agent named Sehra completely ignored the fact that my line has transferred, claiming "they don't automatically cancel contracts" and trying to offer me a new deal. This is completely unacceptable. I am legally owed a refund for these overpayments. I have lodged a formal complaint and will be escalating this directly to ComReg if my money is not refunded immediately. Completely single-handed the worst customer service interactions I have ever experienced.

Reply to Pure Telecom: Dear Pure Telecom Team,Yes, Lauren from your complaints department called me. I explicitly informed her that I am too distressed by Pure Telecom's handling of my account to speak over the phone, and that I have formally escalated this matter to ComReg under Case Reference Number 657491.I will not be conducting any further business or resolution discussions over the phone.If your complaints team wishes to resolve this issue, you must do so entirely in writing via email. To resolve this matter immediately, you must confirm the following in your reply:That my account is permanently closed, backdated to 23rd June.That my balance is zero and all automated bill reminders have been stopped.That a full refund of my €37.50 overpayment from 5th August is being processed back to my card.I will forward your written response directly to ComReg to be added to my active case file.Kind regards,Bea Conway 14/07/26

UPDATE – September 2026

I wanted to update my previous review as there has been a further development.

After a prolonged and very frustrating experience trying to resolve the billing issue with Pure Telecom following my transfer to Sky, Sky contacted me directly and offered a solution. They asked me to pay the outstanding July bill to Pure Telecom and confirmed that Sky will reimburse me for this amount directly into my account.

I really appreciate Sky taking responsibility and stepping in to resolve an issue that had become unnecessarily stressful.

I am hopeful that this will finally bring my dealings with Pure Telecom to an end and allow me to close this chapter.

Thank you to Sky for helping to resolve this.

Really efficient call, less than 1 min and the whole thing sorted. Thank you samantha.

I felt I was speaking to a very honest genuine girl. I hate being sold a red herring and felt I could trust this girl. I feel like im getting what it says on the tin.

Lauren dealt with my query very promptly in a very professional manner and I was very happy with the outcome. A great service and excellent customer care.

Daniel was very helpful and explained the process very well

Very good service lovely person to speak to

Spoke with Nicole who listened and understood my needs on first go. There was no need for scripting or over complicating the renewal. Couldn’t have been better on a busy Monday morning. Well done Nicole and Pure Telecom.

Over the years I've signed up to pure a few times.

Almost every time I've talked over the phone to a particularly condescending team member. I'm not sure if it's the same person every time but the tone is always the same cold, sociopathic tone.

I was calling to see if I could get an estimate as to how long it would take to have my Internet installed as another provider had delayed my order with them by 10 days.

He called me 5 days after I enquired about this and I told him that if they could do it sooner I'd go with them instead. As soon as he heard this he got defensive, paused and said "you want us to install your Internet in 5 days?" and then hung up on me. I know it must suck to be in your 30s and work for pure telecom but it's no excuse to be so miserable.

Very good, good customer service, fast installation, very good value for money.

I spoke to a lovely guy called Daniel he was very patient and got me sorted

The best broadband service provider, and customer service is even better. Ciara helped today and she was fantastic 🫡👍🏽

Always a pleasure to deal with. No long wait times when calling and dealing with a human is a rarity nowadays!! Samantha was super helpful & friendly.

In general I had a reasonably good experience with this company. However when I cancelled my service they still took another months payment after cancellation even though the service was stopped immediately. After phoning them I was informed that was common practice and my money would be returned 2 months later by cheque!! Unfair in my view. If I was ever going to return to this company that move made sure I definitely would not.

David was very helpful patient went out of his way whilst sorting out an issue for me that I had for 2 weeks, that others couldn't fix. 5 stars for David thank you.