Pure Grounding Omdömen 82

Svar från Pure Grounding

3 dagar sedan

Hi Marie,

I’m really sorry it’s felt like a complete waste for you. That’s not the experience we want anyone to have after trying one of our products.

Grounding works by creating a connection between your body and the earth’s natural electrical charge through conductive materials in the sheet. Some people notice changes in things like sleep, tension, or overall comfort over time, while for others it can feel much more subtle or not noticeable at all.

That said, it shouldn’t feel like you’ve spent money on something that isn’t right for you, and we take that seriously.

If you’re open to it, please reach out to us at contact@puregrounding.com.au
so we can look into your order and help you with the next steps,

We’d really like the chance to resolve this properly for you.

— The Pure Grounding Team

Svar från Pure Grounding

8 nov. 2025

Hi Sarah,

We need to clarify a few points for accuracy. The grounding mat included in your Starter Kit is not plastic. It is made from a medical grade conductive material with woven silver fibre, which is the component that enables grounding when connected to a grounded outlet. We publish our material specifications on our website for transparency.

We also provide extensive educational materials such as videos,faqs and research page to help customers understand what grounding is, how it works in the body, and what to expect when using the products. Grounding does not always produce an immediate sensation. For many people, changes in sleep quality, recovery, or nervous system regulation appear gradually with consistent use. This is why we ensure customers have clear guidance and support during the setup and trial period.

Your return was accepted and your refund was processed after the product was received and checked by the warehouse. If your bank has not displayed it yet, our team can provide the reference details so they can locate it.

We take our customer experience seriously, and we are already reviewing how communication timing in your case can be improved. Your feedback has been noted and is being actioned.

We stand by the quality, materials, and science behind our products, and we will continue to support customers with clear education and guidance.

Warm regards,
The Pure Grounding Team

Svar från Pure Grounding

29 okt. 2025

Hi Pamela,

We’re genuinely sorry to hear you feel disappointed, and we appreciate you taking the time to share your experience.

Our team has been in regular contact with you since your first message in September, and we’ve done our best to provide clear guidance and support throughout. Grounding is a natural process that can take time to notice results, as explained in our videos and setup guides. We’ve also confirmed that the items you received were not found to be faulty upon inspection, and that our warranty covers manufacturing defects only, not variations in individual results.

While we always want every customer to be satisfied, we must apply our warranty and returns policy consistently to ensure fairness and quality standards for everyone. These terms are available on our website and explained prior to purchase.

We do value your feedback, and it’s disappointing to know this experience hasn’t met your expectations. If there’s anything further we can assist with regarding setup or use, our support team remains available at contact@puregrounding.com.au
.

Warm regards,
The Pure Grounding Team

Svar från Pure Grounding

16 sep. 2025

Hi Beryl,

We’re glad to hear your Continuity Tester arrived safely on 12 September. We’d like to clarify that your order confirmation was sent the same day your order was placed, and we replied to your email on 15 August. Since then, we haven’t received any further emails from you on our support system, so we’re sorry if it seemed like we weren’t responding.

We always want our customers to feel supported, and we’ll keep looking into this with Trustpilot to ensure our records are accurate.

Thank you,
The Pure Grounding Team

Svar från Pure Grounding

1 aug. 2025

Hi Andi,

Thank you for sharing your experience. I’m sorry to hear that the grounding sheet didn’t meet your expectations.

To clarify, the product you ordered is a flat grounding sheet measuring 60 cm by 280 cm. This is clearly stated on our website, alongside photos and full product descriptions to help customers make informed decisions before purchasing. The flat design is intentional, allowing it to be laid across the bed in various ways, depending on the user’s needs and sleeping habits. It is not a fitted sheet and is not designed to cover the entire mattress.

We also want to be transparent about how grounding works. The benefits of grounding can vary from person to person and are often gradual rather than instant. Some people notice improved sleep or reduced inflammation after consistent use, while others experience more subtle changes over time. This depends on many individual factors, including frequency of use, general health, environment, and expectations.

To support customers in getting the most out of their product, we’ve invested heavily in educational resources, including:

Instructional videos demonstrating how to set up and use the product correctly

A Frequently Asked Questions section covering common concerns

Research-based articles that explain the science behind grounding

All of these are easily accessible on our website and linked directly from our product pages.

Regarding your refund request, our Returns Policy requires that products be unused and in original condition to be eligible for a refund. This is clearly stated on our website and is in place for hygiene and safety reasons, particularly given the nature of our wellness products. Once a product has been used, we are unable to accept it for return or refund. If a used product is returned, our warehouse team inspects it to confirm its condition. If use is confirmed, a refund cannot be issued.

We appreciate all customer feedback and take it seriously. At the same time, we want to reassure you that we are committed to transparency, product education, and fair policies. Our team is always available to help customers understand how grounding works and how to get the most benefit from their purchase.

If you have any further questions, we are happy to assist.

Svar från Pure Grounding

Uppdaterad 7 juli 2025

Dear Jeff,

Thank you for reaching out and sharing your experience — we’re truly sorry to hear you didn’t feel the benefits of the grounding sheet and that you’re disappointed with the refund process.

We completely understand your frustration. Our goal is always to help customers get the best from our products, and we do appreciate your giving the sheet a genuine try.

Regarding our money-back guarantee, we do state clearly on our website that to be eligible for a refund, items must be returned in their original, unused condition. This policy is in place strictly for hygiene reasons, as our products are personal-use items that cannot be resold once opened or used. We understand this can feel limiting, but it helps us ensure all customers receive brand-new products.

We want our customers to feel heard and supported. While we’re not able to process a refund for used items, we’re here to help with any questions about product use or setup to ensure you’re getting the most out of your purchase. Sometimes small adjustments can make a meaningful difference, and we’d be happy to guide you through that if you'd like.

We also want to clarify that every review submitted is taken seriously. We’re truly sorry if it felt like yours was ignored—this was never our intention, and we’ll ensure your concerns are noted and reviewed internally.

If you’d still like to discuss further, we’re here and happy to help however we can.

Pure Grounding Team