Really impressed. We only had a small space in which to sensibly put the new water softener an the reverse osmosis purifier. We agreed that they could drill through the wall and put it outside which... Se mer
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Det här tycker kunderna
We have been very pleased indeed with the service received from Pure Choice, from the initial visit by Ashley through to the installation by Tim, including very good communications in between, for a H... Se mer
Tim who installed the Hague water softener did and excellent job. The work was very neat and he left everything clean and tidy. We have been on softened water for 3 weeks, the unit is working well and... Se mer
Företaget har svarat
Polite, friendly, professional, knowledgeable team. Perfect installation for my particular kitchen cupboard layout. Product is exactly as described and has made a huge difference to our water supply... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Independent water treatment specialists with more than 25 years in business, we sell and install water softeners, drinking water filters, RO filters, drinking water filter taps and taps systems to homes and businesses in the South West of England, Somerset, Bath, Gloucestershire, Dorset, Devon, Avon, Hampshire, Wiltshire. We provide all the leading brands of water softeners and drinking water filtration systems.
Kontaktuppgifter
The Old Stores, BA6 9TU, Glastonbury, Storbritannien
- 0800 068 1857
- info@purechoice.co.uk
- purechoice.co.uk
4,7
Utmärkt
110 omdömen
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Great from start to finish!
Everything was great! The initial site visit went super smoothly along with the installation of both a water softener and reverse osmosis filter. Having had it for a number of weeks now, I can happily say that our water is way softer and limescale buildup is non-existent while our RO filter drops our water from around 350mg/L of TDS down to 3mg/L. I can definitely taste the difference! I’d highly recommend Pure Choice if you’re looking at installing either a softener, filter, or both!
1 maj 2026
Svar från Pure Choice
Thank you so much for the fantastic review! We are thrilled to hear that you had a great experience from the initial site visit all the way through to the installation.
Seeing that TDS drop from 350 mg/L down to just 3 mg/L is absolutely amazing—there’s nothing better than clean, crisp water and a limescale-free home! Thank you for choosing Pure Choice and for highly recommending our services. Enjoy your pure water!
All of the staff I was involved with
All of the staff I was involved with, from the Receptionist to the Engineer installing the replacement water-softener were helpful as well as efficient.
11 februari 2026
Svar från Pure Choice
Thank you for sharing your experience. Delivering seamless service from the very first point of contact to the final installation is always our goal. We appreciate your kind words about our staff's efficiency and helpfulness, and we look forward to assisting you again in the future!
Great customer service and…
Great customer service and communication. Installation was really good.
Really happy with the quality of the products.
Thanks!!
28 maj 2026
Svar från Pure Choice
Thank you for taking the time to share your experience with us. We take great pride in our customer communication, installation process, and product quality, so it’s wonderful to know we met your expectations. Please don't hesitate to reach out if you need anything else in the future!
Been with Pure Choice for 10 years
Been with Pure Choice for 10 years. They are just a no nonsense company. Always gear at communication too.
Here’s to another 10+ years too.
28 maj 2026
Svar från Pure Choice
Thank you so much for the 10-year partnership! We truly appreciate your kind words about our communication and straightforward approach. Cheers to the next decade together!
Could have done it a lot differently…
Could have done it a lot differently but didn’t have all the parts so it took longer to complete
4 februari 2026
Svar från Pure Choice
Thank you for your feedback. We sincerely apologize that we didn't have all the necessary parts on hand, causing the job to take longer than it should have. We always aim to be fully prepared and efficient, so we will be reviewing this with our team to ensure it doesn't happen again. We truly appreciate your patience while we got everything completed for you.
Does exactly what it says on the tin@
Polite, friendly, professional, knowledgeable team. Perfect installation for my particular kitchen cupboard layout. Product is exactly as described and has made a huge difference to our water supply which was very hard. No more nasty limescale in kettles, around taps etc and most importantly soft water has improved our skin, hair & nails. Use of harsh products has diminished and now using far less soaps, detergents, bathing products etc. All round win!
24 mars 2026
Svar från Pure Choice
What a wonderful write-up, thank you! We are so glad our team could provide a polite, professional, and custom installation for your specific cupboard space. Your review perfectly highlights why we do what we do—the benefits of switching from hard to soft water are truly endless. Thank you for choosing Pure Choice, and enjoy your limescale-free home!
Svar från Pure Choice
Thank you for taking the time to share this! We consistently strive to maintain the highest standards of service, so hearing that we have delivered for you over the years means the world to our team. Thank you for your continued business and support!
Great products - installation not good
The product is excellent, but the installation of the additional elements was lacking (ie water purifier and Quooker tap) leads and pipes hanging down under the sink, with no consideration about us being able to use a 1000mm under sink unit for anything else.
Not sure if this was their usual installer, but it wasn't good.
It's the worst part of our beautiful new kitchen.
Added to that - no follow up to check if we were happy and no contact until 3 months later - for this review.
26 februari 2026
Svar från Pure Choice
Thank you for being so honest with your feedback. First and foremost, we are incredibly sorry. A beautiful new kitchen deserves a beautiful, tidy installation to match, and it sounds like we completely missed the mark under your sink. We also apologize for the lack of communication following the job—that is absolutely not our standard.
We want to make this right. Please contact our management team directly at 01458 860 557 or info@purechoice.co.uk, so we can arrange for a senior installer to come out, tidy up those lines, and restore your under-sink storage space. We look forward to fixing this for you.
After installing a water softener I was…
After installing a water softener I was a little disappointed that there still seemed to be signs of white residual on my taps and marks on my shower glass screens
Until they sent someone to clear my filter now all is clear I am very happy my filter
9 april 2026
Omdöme utan inbjudan
Svar från Pure Choice
We appreciate you taking the time to update us on how things are going! We always want to ensure our customers get the absolute best results from their new systems. I'm thrilled to hear that our team was able to quickly resolve the issue with the filter and that you're now seeing the full, limescale-free benefits on your taps and shower glass. Thank you for your business!
Really good service and communication
12 maj 2026
Svar från Pure Choice
Thank you so much for the great review! We believe that clear communication is just as important as the service itself, so we are thrilled to hear we hit the mark for you. We appreciate your business!
Excellent service as usual
As always Pure Choice provided prompt and efficient service, with a pleasant attitude from all concerned.
13 maj 2026
Svar från Pure Choice
Thank you so much for the wonderful review! We are thrilled to hear that the team provided prompt, efficient service with a pleasant attitude, as always. We truly appreciate your continued trust and support!
Excellent product and expertly fitted…
Excellent product and expertly fitted very pleased
25 mars 2026
Svar från Pure Choice
Thank you so much for the excellent review! We are thrilled to hear that you love the product and that our team provided an expert installation. Knowing you are very pleased makes all our hard work worth it. Enjoy your new system!
Professional
Informative visit by the representative from Pure choice. All queries answered.
The fitter was was very helpful and efficient. He frabricated a shelving unit in the cupboard next to the Pure unit. This meant I could accommodate all my equipment into the cupboard with little disruption.
A very professional approach.
4 februari 2026
Svar från Pure Choice
We greatly appreciate you taking the time to share your experience with us. Providing an informative visit and an efficient, tidy installation are core to what we do. It's fantastic to hear that the fitter was able to customize your cupboard space to accommodate all your equipment with minimal disruption. Thank you for your business!
What a fabulous experience with Pure…
What a fabulous experience with Pure Choice. From booking the initial consultation through to the fitting of our softener.
Michael visited us and spent a lot of time going through the options that would be available to us in our 3 storey 300 year old house. This enabled us to really hone in on the best way to utilise the softener.
We were also very fortunate as there had been a cancellation and our softener was fitted the very next day.
Well explained, thorough survey, easy fitting and overall a truly great service.
16 april 2026
Omdöme utan inbjudan
Svar från Pure Choice
What a fabulous review, thank you! A 3-storey, 300-year-old home has so much character, but it certainly requires a tailored approach when it comes to plumbing. We are thrilled that Michael could help you find the absolute best setup for your unique home. It sounds like the stars aligned with that next-day installation, too! Thank you for choosing Pure Choice—enjoy your new soft water!
Excellent Service!
⭐️⭐️⭐️⭐️⭐️
From start to finish, our experience with PureChoice has been excellent. The sales representative arrived on time, carried out a thorough review of our existing water supply, and clearly explained what we needed and where it should go. There was no pressure at all—just helpful, honest advice that let us make an informed decision.
The engineer installed our Hague Maximizer 410 Water Softener in half a day, and the difference in our water quality was noticeable straight away. The water is now much softer, and we’re really enjoying all the benefits that come with it. We only wish we’d done it years ago!
I can highly recommend PureChoice to anyone considering a water softener.
13 maj 2026
Omdöme utan inbjudan
Svar från Pure Choice
We greatly appreciate you taking the time to share your experience from start to finish. Providing honest advice and an efficient, half-day installation are exactly what we strive for. The Hague Maximizer 410 is a fantastic system, and we are thrilled that you are already enjoying the noticeable benefits of softer water. Thank you for choosing PureChoice!
Terrible treatment of staff
Promising sub contractor 3 days work a week
Letting them down week after week at the last minute leaving them days without work
Then finally underpaying their invoice
7 april 2026
Omdöme utan inbjudan
THE ENGINEER KNEW HIS JOB WAS EFFICIENT…
THE ENGINEER KNEW HIS JOB WAS EFFICIENT POLITE LIKE ALL OF YOUR STAFF
25 november 2025
Svar från Pure Choice
Thank
you very much for the excellent review.
Every part of the experience was excellent
Every part of the experience was excellent. They are responsive, reliable and do a good product at a good price. The installation and installer were excellent. We are very happy customers.
13 november 2025
Svar från Pure Choice
Thank you very much for such a great review. We are happy to be of service. Kind regards, Pure Choice
Very good experience, and all went without a hitch
From the survey with Michael, to the installation by Tim, it was flawless, with great workmanship and technical know how.
27 november 2025
Svar från Pure Choice
Thank you for the great review, we ar happy to be of service. Regards, Pure Choice
Great customer service from first…
Great customer service from first booking enquiry to fitting and after care.
5 november 2025
Svar från Pure Choice
Thank you very much for the great review.
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