I had issues with getting fiber with one company saying they will need to dig up my neighbours garden. BT came did their checks and found there was a blockage in my line but it was just outside my fro... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having £135 to spend as a bonus was good and the system worked OK making 2 separate purchases online. It would be better if the system could be used for face to face transactions and if extra cash cou... Se mer
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Initially comms was very confusing. I kept receiving emails to activate card but could find it within my account. When I called, the agent clarified after checking it would go live on or past my int... Se mer
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To access the card was difficult for an older person who is lacking in IT skills and know how. The card is unusual as it has no expiry date or 3 digit security number and so I am having difficulty... Se mer
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Företagsinformation
Skrivet av företaget
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Kontaktuppgifter
Storbritannien
- purecard.com
3,5
Medel
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No problem with receiving the card on…
No problem with receiving the card on line and an even better one spending it
25 september 2026
Svar från Purecard
Hello William,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that acquiring your digital card was seamless and that you enjoyed an even better experience using it to make your purchases. Your positive feedback means a lot to us.
Kind regards
Pure Card Team
Svar från Purecard
Hello Dean,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we have passed this feedback to our product team to investigate further.
We are sorry for the inconvenience.
Kind regards
Pure Card Team
what a nightmare i cant get into my…
what a nightmare i cant get into my card cant use the funds never seen a app work so bad
1 september 2026
Svar från Purecard
Hello Kim,
Thank you for taking the time to leave a review.
Sorry to hear you are having issues login into your account. We have popped you out a password reset and username reminder in the hopes that will help.
If you are having trouble with the App, you can also login on your computer here: https://www.purecard.com/
Our Pure Card customer service team are available Monday to Friday 8am to 8pm and can be reached on telephone number: 0344 800 6435 and email here: www.purecard.com/help/ContactForm
Kind regards
Pure Card Team
Svar från Purecard
Hello Virginia,
Thank you for taking the time to leave a review.
We are delighted to hear that you had such a wonderful experience and found everything so simple and straightforward to navigate. Your positive feedback is truly appreciated!
Kind regards
Pure Card Team
Svar från Purecard
Hello Steven,
Thank you for leaving a review.
We are glad you enjoyed your experience with our clear and simple guidelines.
Kind regards
Pure Card Team
I’m not very BT reward technical savvy so I’ve…
I’m not very technical savvy so I’ve not found it easy. I haven’t used it yet as I’m not sure what I’m doing. I got a e voucher from John Lewis which was a bar code which you scanned at the til. That was much easier for me
24 september 2026
Svar från Purecard
Hello,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card or barcode, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
The card should be able to be used in…
The card should be able to be used in shops just not on line
1 oktober 2026
Svar från Purecard
Hello Marcus,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card or card that worked in store, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
It was a nice surprise to get a Purecard
It was a nice surprise to get a Pure card off BT as a reward for changing to Fibre broadband. I did have problems initially signing up for it and had several attempts before finally signing in. I haven't spent any money yet but looking forward to using it and hoping it works.
8 september 2026
Svar från Purecard
Hello Una,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience with us. We're glad to hear you received the reward card. We understand that the initial sign-up process was challenging, and we apologize for any difficulty you encountered. We hope you enjoy using your card, and we are confident it will work as expected.
Kind regards
Pure Card Team
Took a while to figure it out
Took a while to figure it out. Once I got the details and added it as a card to spend online it was easy.
1 oktober 2026
Svar från Purecard
Hello Alan,
Thank you for your feedback!
We're glad to hear that once you got the hang of it, using the card for online spending became easy and convenient for you. We appreciate you sharing your experience.
Kind regards
Pure Card Team
My purecard
My purecard was sent out after registering with british gas, it was an easy online process
1 oktober 2026
Svar från Purecard
Hello Gail,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience and appreciate the feedback.
Kind regards
Pure Card Team
Money towards my holiday
Thank you BT for the reward card for switching to BT , it came in handy as I used it as a payment off my next holiday, easy to use. Thank you
17 september 2026
Svar från Purecard
Hello Barry,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience and appreciate the feedback.
Kind regards
Pure Card Team
Can't use the cards
Can't use the cards. Tried to make a payment and a surcharge happened so lost 4.99.
25 september 2026
Svar från Purecard
Hello Sophia,
Thank you for taking the time to leave a review.
If you would like a member of staff to investigate for you, please do feel free to contact us on 0344 800 6435 or email here: www.purecard.com/help/ContactForm
Kind regards
Pure Card Team
I never believed it until I bought…
I never believed it until I bought somethings with it. Its amazing, I never experience that with other providers I have used in the past.
23 september 2026
Svar från Purecard
Hello,
Thank you for taking the time to leave a review.
We are so happy to hear that our products have exceeded your expectations! It's wonderful to know that your experience with us has been so positive, especially compared to previous providers. We truly appreciate your kind words and your trust in us.
Kind regards
Pure Card Team
My bt reward card
My bt reward was generates soon after my 2nd month with them. It was easy to activate, popped it in my g pay and used just like a debit card for online purchases until it was all gone! Lovely perk to joining BT.
1 september 2026
Svar från Purecard
Hello Sarah,
Thank you for leaving a review.
We're so happy to hear how smoothly your Pure Card reward activation went and that you enjoyed using it for your online purchases! We appreciate you sharing your positive experience with us.
Kind regards
Pure Card Team
I have found it difficult to do.With…
I have found it difficult to do.With trying to get pass word username and numbers sent to me.I’m 78 and not very good at technology. Could you make it simpler? Thanks
23 september 2026
Svar från Purecard
Hello Mr Philip,
Thank you for taking the time to leave a review.
We do appreciate your honest feedback about the virtual card and do hope you can find away to use it.
If you would like any further help, please do contact our team via phone on 0344 879 1068
Kind regards
Pure Card Team
As a person who is easily confused with…
As a person who is easily confused with most things associated with online instructions, I was pleasantly surprised how easy the process was.
From recovering the virtual card to spending it was really easy
28 september 2026
Svar från Purecard
Hello Peter,
Thank you for sharing your positive experience!
We are delighted to hear that you found the process of recovering and spending your virtual card so easy, especially given your initial concerns with online instructions. We appreciate your feedback!
Kind regards
Pure Card Team
Gift Card
I am not very good with technology and needed assistance to set it up.I will need more assistance to use it.So it is all a bit of a nuisance.Pity there wasn,t an alternative method of reward.
19 september 2026
Svar från Purecard
Hello Christopher,
That you for taking the time to leave a review and we do appreciate your feedback about the card usage.
Pure Card is only offered (in this case) as a digital media, however we do appreciate that not ever is tech savvy. If you do need some help for our team, you are always free to reach out via telephone. They will be happy to help.
Our BT Pure Card customer service team are available Monday to Friday 9am to 6pm and can be reached on telephone number: 0344 879 1068
Kind regards
Pure Card Team
Wouldn't work on card reader instore…
Wouldn't work on card reader instore when attached to my curve wallet and couldn't add it to my Samsung wallet.
24 september 2026
Svar från Purecard
Hello Andy,
Thank you for taking the time to leave a review.
As the card is digital, it can only be used for online purchases. Also as of the moment we do not support digital wallets, however we will be sure to pass along your valuable feedback and experiences.
Kind regards
Pure Card Team
Pure Card - BT expect you to resolve issues
Never received it - had to keep calling and then was told to call your third party - still had to call BT back - used to work in customer service - felt like me had to solve until i go through to the last person who sorted it out - bit of a trial
Re your reply below - no i followed the email and all the instructions that want the issue - please dont try and offloaf the issue onto me - BT got it wrong !!! Dont just reply without knowing in full the issues as you dont like poor reviews !!!
29 september 2026
Svar från Purecard
Hello Andrew,
Thank you for taking the time to leave a review.
Due to the Pure Card being digital, customers do sometimes miss the email as they are expecting a physical card through the door.
we can see that you have now managed to spend the card which we are pleased with, and will certainly pass your feedback along for you.
Kind regards
Pure Card Team
Unless you want an expensive bt product…
Unless you want an expensive bt product ie a Garmin watch, this is a waste of time tbh
29 augusti 2026
Svar från Purecard
Hello Marianne,
Thank you for taking the time to leave a review.
The Pure Card is virtual and works very similar to most pre-paid Mastercards. It can be used in many stores on lots of items including vouchers.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by login into your Pure account that was created to activate the card.
You can also contact our customer service team directly for more help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.