PROTECTION PLUS ® Omdömen 335

I had contacted the company for a quote and discussed my needs with the salesman, saying I need 6 windows and 5 doors to be alarmed. He sent me a quote, and I signed the contract. Given that I had little understanding of the contract, I trusted that what the salesman discussed would be what was reflected in the contract. Once the technician arrived, he said he was contracted to do only one window, and if I want the other 5 windows done, I will have to add another nearly $500.
I have felt that they were not transparent and had given me the low quote just to get me to sign, and then said it was my fault for not reading the contract.
I was very disappointed with their service.

Expensive waste of time. Very upset that I'm not covered adequately I think this should be made more clear with an explanation at the point of sale rather than expecting people to understand small-print and how the exclusions work. I've spent days being given the runaround with numbers that don't work.

I recently got my home security cameras replaced and Aaron, Tyrel and Max came to do the job. They worked non-stop all day to make sure all the cameras were installed properly. I was really impressed with their knowledge and service. I am also extremely happy with my new cameras and feel safer at home. Thank you to Protection Plus and Aaron, Tyrel and Max for a job well done.

Steve Ali came to re install sensors after we had our windows changed. Not only was he incredible nice, knowledgeable and clean he went out of this way to to do exactly what he promised. Between the office staff who were easy to deal with and Steve Ali I would recommend this company highly.

I thought I was getting a top of the line Korean system that would be trouble free. Installation was clean, but the system didnt work 100% from the start. A second follow up appt was late ( 3pm vs 630Pm) with no communication on a window of time prior to, just a start time. Even now i can't get my wife's phone onto the system. Communication was the sticking point with this install. The Installers ( Subcontractors) admitted to never having worked with this camera system before when they could figure out how to makethe speaker function work. While an install like this SHOULD be complete in one full day, issues happen. But to waste my day waiting on a 3 pm follow up start, getting a call at 4 pm to show up at 630pm is just not professional. Also, my phone was blamed by PP as per the estimator, for the intial problem with the speaker function in th camera. I didnt change a thing. The App for Lumisys is not very easy to navigate, not friendly at all. Lack of training on the installed system and lack of communication has lead to a frustrated customer who will not recommend Protection plus to anyone and , in fact, will warn against them any chance I get. Life is to short, do not waste my time , especially when I pay top dollar. Did I mention PP was the most expensive quote? Double the cheapest one I recieved. Sometimes you do not get what you paid for. 2 stars only because the physical install was super clean.

🌟 **Outstanding Service and Installation from Protection Plus!** 🌟

I recently had an alarm system installed by Protection Plus, and I can’t express how impressed I am with the entire experience! From start to finish, it was a seamless process.

First and foremost, I want to give a huge shout-out to Steve, the sales representative who guided me through the options. His knowledge of the products and services was remarkable, and he took the time to address all my questions and concerns, ensuring that I chose the best system for my needs. Steve’s professionalism and dedication to customer satisfaction made me feel confident in my decision to go with Protection Plus.

On installation day, Aaron, the technician, arrived right on time and instantly made a great impression. He was not only clean and organized but also incredibly efficient. Throughout the installation process, Aaron demonstrated his expertise, explaining each step and ensuring everything was set up perfectly. I truly appreciated his professional demeanor and attention to detail.

The entire team at Protection Plus has exceeded my expectations, and I can confidently say that I am happy with the reliable service I received. If you’re in need of an alarm installation or any protection services, I highly recommend contacting Protection Plus. Thanks again to Steve and Aaron for your fantastic work!

⭐⭐⭐⭐⭐

Fantastic quick and easy installation of security system. Works great and easy to program. Great monitoring system setup. We have been with them for many years.

Professional and organized service, thank you!

We have been with Protection Plus for almost 5 years and recently had the batteries changed. Excellent company with great after service. Highly recommended.

The mother board on my refig went out before the additional warranty I purchased expired. Service tech was out within 48 hrs of call. Informed me that they would have order the part as no one had it in stock. Two and half weeks later and about $40.00 in ice he returned with new part. Turns out to be wrong part. New part has to come from overseas & that's a 3-1/2 week lead time. New parts in, everything is working. I file a spoilage claim only to be denied because the only thing the policy pays for food spoilage is if the compressor failed! Nothing else. Six weeks living out of coolers and a bar refrig.

Best in the Biz! We purchased a very secure locking system from Protection Plus about a year ago. We required some additional assistance and were impressed when Protection Plus sent a technician on the same day we requested one! The technician was punctual and took his time to explain the product to us. I would 100% use Protection Plus for both my home and for my business

I have been with this company for the last four years and it has been a disappointment from the beginning. From being oversold at my consultation. From buying bad product that 3 to 4 years later, they refunded me because the owner or the manager admitted it was a faulty product, and they were no longer carrying them because of the problems they had with them. From being in comfortable with their service technicians. They blamed me in the end and said that I was not happy and they were discontinuing my service and leaving me high and dry. I am left with faulty equipment and no monitoring and to boot. They wanted me to pay $245 for the last visit that the sensor is still not working and they’re telling me it’s MAYBE an environmental problem. It’s taking me about a month to write this review because I did not want to be emotional. I just want it to be factual. Their last visit in my home wants to fix And it was not fixed. I had to call them back within a few weeks. I was not comfortable with the technician they sent and I asked them not to send him back. Sure enough they sent the same technician to fix the problem, and I refused him entry to my home. When someone tells you they are not comfortable in the presence of someone it should be taken seriously when I then brought it up when speaking with the general manager he said he never heard about it, of course he would say that. I told him look at your logs when I called in the office and said I will not let him in send someone else, which they never did.. I think that says it all about this company. -00000000 stars

I send an email and about 10 min later I had a call from Steve who was kind and very knowledgeable and helped me come up with a solution
Great customer service thank you

Protection Plus never fails to deliver on customer service. Amazing response to customer requests, and their on site service support is unparalleled.

I was very pleasantly surprised and gratified by the service at Protection Plus. Staff was helpful and quick to respond. A good experience.

DO NOT ORDER FROM THEM. IT IS A SCAM! The shoes look nothing like their photos and do absolutley nothing to help your orthopedic issues. They are not true to size and their refund policy is a joke. Basically you cant return if they dont fit even if you ordered 1 size bigger than you usually wear and they still 2 sizes too small. SAVE YOUR MONEY!

Patrick was amazing. He was resourceful and able to problem solve and fix my issue. He also added an app to my phone and showed me how to use it so I could see cameras in my home when I am away. Patrick was knowledgeable, friendly and personable.

Been a client since 2010, my neighbors joined PROTECTION PLUS on our recommendation and never looked back. The service has always been courteous, helpful and respectful. Thank you and keep up the great protection you provide!

We needed a new control board for our alarm system, John explained the issues, and installed it quickly.

I have nothing to add! I received excellent service.