Prospectiv Omdömen 12

Wow... what I can say... what a poor, poor experience I've had with Prospectiv.

Initial communication I had with Arun in their business development team was great. I met with Arun on a few occasions (I run a lead generation agency, I know, ironic using another lead gen company to generate leads for lead gen, but as with any agency, your own marketing always comes last when you put your customers first (hold on to that thought)).

We agreed on a campaign for 3 months where they guaranteed a certain number of leads each month, and if not then they offer a refund on the money invested in the campaign. Now, having run lead generation campaigns for the last 15 years, and never giving a guarantee on the number of leads generated, I was sceptical, however, comforted by the fact that if it didn't work then we would get a refund.

Well, what can I say. I had some communication with Elizma our Account Manager, and meetings every two weeks. After two months and no leads, I said to Elizma, why don't we stop here, it's clearly not working, why pay for another month, when you're only going to have to refund it anyway. At this point, I asked to speak with Prospectiv's Managing Director David Sinclair-Black, and was told that he does not speak to customers... Wait... what!? He doesn't care about his customers and their success... well, you can only imagine what alarm bells that set off.

Anyway, I was told by Elizma that we have to honour our side of the agreement - fair, I signed an agreement, and was told that at the end of the agreement, should they not generate the leads for that month, and the previous two, then I would get a refund on the leads (minus any that they do generate). I reluctantly agreed, although did say to Elizma that I was confident that we would still be in this position.

Surprise, surprise, at the end of the third month, guess what... still no leads! As such, I asked Elizma for the full refund, to which Elizma came back with a counter offer as they we're having cashflow problems... sorry? I declined the counter offer, and finally managed to speak with David via email (he won't jump on a phone call). He explained the cashflow issues and that they simply could not afford to give the refund in full at that point (not my problem, but what could I do?)

We initially agreed on a 50% payment in November, and 50% in December. David also explained why he felt the campaign didn't work... an exact copy from his email:

"David from Prospectiv here. I'm out regarding your due refund. I'm very grateful you put forward a 50/50 split between November and December.

However, I must ask (as we're in a very tricky spot) if we have one more chance to not only fulfil our contractual obligations to the number of leads we generate for LGS—but more to make up for this mistake of mine.

Unfortunately, having been solely provided inboxes by Microsoft, in May of this year, recent sending policy changes meant that your emails (along with our own) weren't seen. This is my bad and something I will never overlook again.

Fortunately, we have fixed this issue. We've learned that switching to Google—and only reaching Google accounts—allows us to average a 6% reply rate and a 1% lead rate (see screenshots attached of our current campaigns). These are campaigns we're running for ourselves (as you can see, this week, too).

If we were to contact 30,000 prospective businesses this month for you, it would mean we generate circa 300 pre-qualified leads in a few short weeks.

I promise to make this up for you and some more.

Can we give this one more shot?"

I declined the offer having lost all confidence in their ability to generate leads, not only this, but their route to market is email marketing... how can you overlook delivery rates??

When I declined the offer, David then asked to split the payment over three months. I won't bore you with all the details, but eventually agreed on a payment plan. To date I've only had 50% of the 1st instalment of the refund, and the last two payment dates have been and gone. No word from David, no response, no money, no anything.

So, my advice, avoid this company at all costs, not only can they not generate leads, but if and when they don't they won't give you the refund even though it is in their agreement! Absolute con artists! (Without Prejudice :-) )

I've worked with the team at Prospectiv for a while now. Incredibly dedicated and constantly strive for excellence. Highly recommend.

My company was completely mis-sold this 'service'. Actually having done some research i can't see it's basically 'a kid' running it from his parents house with a couple of outsourced support staff. Very hard to get hold of people and the email campaign they ran achieve zero results even though we were assured 70 leads. We spent £8k over 2 months and when we asked for a refund like we are entitled to according to the contact, i'm told they have financial issues so can't have one. We did a charge back and they're now fighting that. Thankfully i've got experience in dealing with companies / people like this so will get it sorted one way or another.

I have been working with Prospectiv for a little over a month now.

The number of leads coming in is great, and we have officially signed a new client from their efforts!

They are great at giving you feedback, taking on yours, and helping you adjust your audience if needed. I am targeting a fairly niche group and was told by other companies that I need to broaden my search.

However, Prospectiv came with confidence that they could help me connect with the people I wanted... and they have!

I'v been recently working with David at Prospectiv and I love the setup and the results.

David is always available and quickly react to make the best out of every month.

David and his team have been fantastic - they did a really deep dive into targeting a specific market with us then wrote copy that has led to 20+ meetings in the first month. 4 weeks in and we’ve just closed an £18.9k deal directly from Prospectiv’s work! I can’t recommend them highly enough - this is our first foray into outreach marketing and they made it super easy and a no brainer to continue working with in the long term.

Super pro-active team at Prospectiv, been a pleasure working with them so far and long may it continue! From launch we closed our first bit of business within 4 weeks which meant they had paid for themselves almost instantaneously in our books :)

Prospectiv's approach to lead generation is exceptional. Their team takes the time to understand our unique needs and goals, ensuring that the strategies implemented are tailored specifically to our business. Their ability to listen and adapt to our requirements is a necessity for us, and it made us feel valued as a client.

David at the team we’re great from the start, very accommodating to a business that’s had bad experience with marketing agencies before. Always enthusiastic and came away from every call with great ideas. Lots of leads generated and great calls had.

David has been incredible to work with. We have been with him for a few months now, and his dedication to his craft is outstanding. He consistently gets projects done before the deadline and has consistently been delivering a high volume of high-quality leads. We have worked with many Lead-Gen companies, and Prospectiv is our favorite.

My experience with SMG was incredibly eye-opening.