Stunned actually. No longer used to service like this. Jacque was extremely prompt via email and then beyond excellent when we had to make a follow up call. Explained two technophobes through what is... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Just moved into a new build and our EV charger didn’t have the sticker on the side with the serial number so we were unable to register it on the app. I rang and spoke to Lewis who was so helpful and... Se mer
Just bought a new Audi hybrid. Used my Project EV which i have owned for 3 years to charge up the car. First 3 times instead of charging the battery it actually drained the battery. I contacted Pro... Se mer
I had problems connecting the charger to the app after the RFID card stopped working. Paul and his colleagues were very helpful in resolving the problem replying promptly and with patience as I am not... Se mer
Företagsinformation
Skrivet av företaget
Powering the future of electric vehicles, one charge at a time. Project EV specialise in providing the UK’s most cutting-edge electric vehicle charge points for all locations. Our full range extends from 7.3kW AC, up to 360+kW DC. So, whether you're looking for an EV charger for your home, business or fleet, we have the perfect EV charger to meet your needs.
Kontaktuppgifter
Unit 1 Lakes Court, DE13 9PD, Burton-On-Trent, Storbritannien
- 0333 733 0333
- enquiries@projectev.co.uk
- projectev.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My issue was resolved instantly by…
My issue was resolved instantly by Samuel
Paul was excellent and very patient
Paul was excellent and very patient. Really pleased he managed to sort out my charging problems remotely.
Fixed my issue in one go
Jaida from Project EV Fixed my issue in one go on removing a delayed timer from the backend.
Customer Friendly, Provie solution
Able to provide the solution in the call. Polite and customer-friendly.
Never seen customer service like…
Never seen customer service like project ev have ,very polite, helpful and well trained, well knowledgeable, helped by Lewis about not connect app to charger thanks lewis
Ademola one of the team at project EV…
Ademola one of the team at project EV was the most helpful person, he got us up and running in minutes thank you
So this is what great customer service feels like...
My Project EV charger had dropped off our WiFi network, so I was unable to get charging reports from my App. When I called Project EV's team on their published number my expectations were low, until I quite quickly spoke to Paul. What a well trained guy. He talked me through disconnecting, and then resetting our charger, and shortly after...there were my reports. Brilliant support. Brilliant service.
Excellent customer service
Excellent customer service. They were helpful and efficient
Great work by Uways
Great work by Uways. Explained what my issue was and solved it with me very quickly. Deffo recommend the team and products . Great customer aftercare and I have had the unit I was talking about for at least 5 years. Thank you Uways.
EV charger not coming online
The initial AI assistant triage was very effective, and I was soon routed to the best place to help.
Sam took over my chat and, after a few further questions, established what needed to be done at their end to make my Project EV charger permanently appear and stay connected.
Sam kept me updated throughout, and even though the chat dropped out he remained in contact via email.
Lewis was very helpful!
Lewis was very helpful with my enquiries, having just moved into the new house which came with the Project EV charger. We were left some information by the previous owners but we had issues with the charger. Lewis was able to unbound our charger which allowed me to create an account and set myself up.
Very easy to talk to Lewis and he was very helpful. Thank you Lewis.
Excellent and helpful service
Excellent and helpful service to resolve a wifi configuration change 👍
Ade was super helpful and fast at…
Ade was super helpful and fast at responding! Thankyou
Ade was very helpful in setting up and…
Ade was very helpful in setting up and onboarding our EV Charging points.
Friendly and very helpful staff.
Friendly, approachable staff with lots of knowledge.
these guys are fantastic 'Uways and…
these guys are fantastic 'Uways and John' did great job on remotely getting me up and running after a teething issue on the cable ,
would highly recommenced
Excellent service… friendly
Excellent service… friendly, efficient, knowledgeable and patient.
A great help.
Lewis helped me out when I was pretty much pulling out my hair. Thank you!! Much better than Ai!
So far a great experience with good customer service
So far I've had 3 phone calls with Project EV (lack of technical experience on my part more than problems with the EV charger or app) and each time the call has been answered promptly and my problem solved quickly. Paul was very helpful. Thank you
Detta är Trustpilot
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